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You let yourself down big
Venture0635257****
You let yourself down big
Corn Mill的点评
点评：Disappointing Experience at The Corn Mill not a melt in the mouth experience
We dined at The Corn Mill this evening and were sadly very disappointed with the overall experience. While the staff were pleasant enough, the service was extremely poor. We waited around 45 minutes just to place our order and the food didn’t arrive for another hour after that—with no apology or acknowledgment of the delay.
When the food finally arrived, only one of our meals met a reasonable standard. The steak and ale pie had an overcooked, pastry; the cauliflower and lentil pie’s puff pastry was soggy; and worst of all, the Appleby’s cheese and onion pie arrived with pastry that was almost burnt and incredibly dense—it was inedible. I took a photo, but as guests, we didn’t want to make a fuss and simply left most of it.
What made things worse was the complete lack of follow-up. No staff came to check if everything was okay with our meals, which is usually standard practice. When the plates were collected, I discreetly mentioned the quality of the cheese pie particularly the pastry and the message that came back was that they were trying to make the pastry gluten free but hadn’t yet mastered the pastry.
If that’s the case, it really should be made much clearer on the menu. While there was a small “(gf)” notation, unless you’re specifically looking for gluten-free options, it’s easy to miss. Pastry—gluten-free or not—should not feel like it could break your teeth.
To add to the frustration, we requested a jug of water that never arrived. Later, my husband went to the bar to order two coffees and a pint of Diet Coke. The coffees arrived, but the Diet Coke never did and since our host paid the bill, we have no idea if we were charged for it.
For a venue that operates on bookings and should be able to plan ahead, this was a disappointing and poorly executed experience. Sadly, you let yourselves down in a big way this evening.
We dined at The Corn Mill this evening and were sadly very disappointed with the overall experience. While the staff were pleasant enough, the service was extremely poor. We waited around 45 minutes just to place our order and the food didn’t arrive for another hour after that—with no apology or acknowledgment of the delay.
When the food finally arrived, only one of our meals met a reasonable standard. The steak and ale pie had an overcooked, pastry; the cauliflower and lentil pie’s puff pastry was soggy; and worst of all, the Appleby’s cheese and onion pie arrived with pastry that was almost burnt and incredibly dense—it was inedible. I took a photo, but as guests, we didn’t want to make a fuss and simply left most of it.
What made things worse was the complete lack of follow-up. No staff came to check if everything was okay with our meals, which is usually standard practice. When the plates were collected, I discreetly mentioned the quality of the cheese pie particularly the pastry and the message that came back was that they were trying to make the pastry gluten free but hadn’t yet mastered the pastry.
If that’s the case, it really should be made much clearer on the menu. While there was a small “(gf)” notation, unless you’re specifically looking for gluten-free options, it’s easy to miss. Pastry—gluten-free or not—should not feel like it could break your teeth.
To add to the frustration, we requested a jug of water that never arrived. Later, my husband went to the bar to order two coffees and a pint of Diet Coke. The coffees arrived, but the Diet Coke never did and since our host paid the bill, we have no idea if we were charged for it.
For a venue that operates on bookings and should be able to plan ahead, this was a disappointing and poorly executed experience. Sadly, you let yourselves down in a big way this evening.
翻译：在 The Corn Mill 的体验令人失望，入口即化
今晚我们在 The Corn Mill 用餐，整体体验非常令人失望。虽然员工还算热情友好，但服务却极其糟糕。我们点餐等了大约 45 分钟，之后又等了一个小时才上菜，而且没有道歉，也没有人承认延误。
食物终于上桌时，只有一道菜还算过得去。牛排麦芽酒派的酥皮烤得太过了；花椰菜扁豆派的酥皮太软了；最糟糕的是，Appleby 奶酪洋葱派的酥皮几乎烤焦了，而且非常硬——根本没法吃。我拍了张照片，但作为客人，我们不想太过分，所以大部分都吃光了。
更糟糕的是，他们完全没有后续跟进。没有工作人员来检查我们的餐点是否一切顺利，这通常是标准做法。收餐盘的时候，我小心翼翼地提到了奶酪派的质量，尤其是酥皮，得到的回复是他们正在努力把酥皮做成无麸质的，但还没掌握制作方法。
如果真是这样，菜单上应该写得更清楚些。虽然菜单上有一个小小的“(gf)”标识，但除非你特意要无麸质的，否则很容易忽略。酥皮——无论是否无麸质——都不应该感觉像会咬坏你的牙齿。
更令人沮丧的是，我们点了一壶水，但一直没送来。后来，我丈夫去吧台点了两杯咖啡和一品脱健怡可乐。咖啡来了，但健怡可乐一直没来，而且因为是我们的主人付的账，我们不知道是否被收了钱。
对于一个靠预订运营、应该提前规划的场地来说，这次体验实在令人失望，执行力也很差。很遗憾，今晚你们的表现太让人失望了。
今晚我们在 The Corn Mill 用餐，整体体验非常令人失望。虽然员工还算热情友好，但服务却极其糟糕。我们点餐等了大约 45 分钟，之后又等了一个小时才上菜，而且没有道歉，也没有人承认延误。
食物终于上桌时，只有一道菜还算过得去。牛排麦芽酒派的酥皮烤得太过了；花椰菜扁豆派的酥皮太软了；最糟糕的是，Appleby 奶酪洋葱派的酥皮几乎烤焦了，而且非常硬——根本没法吃。我拍了张照片，但作为客人，我们不想太过分，所以大部分都吃光了。
更糟糕的是，他们完全没有后续跟进。没有工作人员来检查我们的餐点是否一切顺利，这通常是标准做法。收餐盘的时候，我小心翼翼地提到了奶酪派的质量，尤其是酥皮，得到的回复是他们正在努力把酥皮做成无麸质的，但还没掌握制作方法。
如果真是这样，菜单上应该写得更清楚些。虽然菜单上有一个小小的“(gf)”标识，但除非你特意要无麸质的，否则很容易忽略。酥皮——无论是否无麸质——都不应该感觉像会咬坏你的牙齿。
更令人沮丧的是，我们点了一壶水，但一直没送来。后来，我丈夫去吧台点了两杯咖啡和一品脱健怡可乐。咖啡来了，但健怡可乐一直没来，而且因为是我们的主人付的账，我们不知道是否被收了钱。
对于一个靠预订运营、应该提前规划的场地来说，这次体验实在令人失望，执行力也很差。很遗憾，今晚你们的表现太让人失望了。
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