拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
Terrible service
Tripadvisor用户
Terrible service
The Prince Albert的点评
点评：Tonight my family and I visited this pub upon leaving LEGOLAND. We jumped in to get some quick dinner before going to our hotel. We ordered our food at 7.20pm and still hadn’t received this by 8.40pm. We had a 1 year old, 5 year old and 9 year old with us. The bar lady who served us was very nice and helpful but at mom point mentioned the wait time for food. I asked at 8.20 about the food and was told 4 minutes (15 later it still hadn’t arrived).
When we received the food (the 1 year old now asleep) my chicken arrived without the correct condiments that stated on the
Menu and it was the incorrect item. When I pointed this out, the helpful bar lady said she’d help with refund for the uneaten (and inedible) 1 year olds pasta and my chicken that was wrong. We agains at waiting for an update and when we walked into the bar, the manager was heard saying ‘they are getting nothing back from me, they chicken doesn’t come with bacon’ (menu stated baconaisse, which is what I pointed out).
At this point we cut or losses as it was 9.15pm and we had children to get in bed. The young bat lady was main helpful but the manager not so much, not even returning to ask if the food was ok. When questioned about the wait time, we were told she only had one chef on and we were last of the orders. I politely stated that we weren’t made aware of this, to which she huffed off.
Unfortunately we paid at the bar on ordering, I would not have paid for this service otherwise. We didn’t stay to argue the toss and we had children to get I to bed. Looking back, we absolutely should have because the service was terrible. The food that was correct that we did receive was fine and the burger enjoyed by my husband. The children’s pasta was completely overcooked and inedible.
When we received the food (the 1 year old now asleep) my chicken arrived without the correct condiments that stated on the
Menu and it was the incorrect item. When I pointed this out, the helpful bar lady said she’d help with refund for the uneaten (and inedible) 1 year olds pasta and my chicken that was wrong. We agains at waiting for an update and when we walked into the bar, the manager was heard saying ‘they are getting nothing back from me, they chicken doesn’t come with bacon’ (menu stated baconaisse, which is what I pointed out).
At this point we cut or losses as it was 9.15pm and we had children to get in bed. The young bat lady was main helpful but the manager not so much, not even returning to ask if the food was ok. When questioned about the wait time, we were told she only had one chef on and we were last of the orders. I politely stated that we weren’t made aware of this, to which she huffed off.
Unfortunately we paid at the bar on ordering, I would not have paid for this service otherwise. We didn’t stay to argue the toss and we had children to get I to bed. Looking back, we absolutely should have because the service was terrible. The food that was correct that we did receive was fine and the burger enjoyed by my husband. The children’s pasta was completely overcooked and inedible.
翻译：今晚，我和家人离开乐高乐园后去了这家酒吧。我们进去吃了顿快餐，然后就回酒店了。我们在晚上 7 点 20 分点了餐，但到晚上 8 点 40 分还没收到。我们带着 1 岁、5 岁和 9 岁的孩子。为我们服务的酒吧女士非常友好和乐于助人，但妈妈提到了等待食物的时间。我在 8 点 20 分询问食物，被告知 4 分钟后（15 分钟后食物仍未送来）。
当我们收到食物时（1 岁的孩子现在睡着了），我的鸡肉没有菜单上标明的正确调味品，而且是错误的菜品。当我指出这一点时，乐于助人的酒吧女士说她会帮助退还 1 岁孩子未吃完（且无法食用）的意大利面和我的错鸡肉。我们再次等待更新，当我们走进酒吧时，听到经理说“他们没有从我这里得到任何回报，他们的鸡肉没有配培根”（菜单上写着培根，这就是我指出的）。
此时我们止损或亏损，因为当时是晚上 9 点 15 分，我们带着孩子上床睡觉。年轻的女服务员很乐于助人，但经理却不那么乐于助人，甚至没有回来询问食物是否还可以。当被问及等待时间时，我们被告知她只有一名厨师，我们是最后一个订单。我礼貌地表示我们不知道这一点，她生气地走了。
不幸的是，我们在点餐时在酒吧付款，否则我不会为这项服务付费。我们没有留下来争论，我们有孩子要带我上床睡觉。回想起来，我们绝对应该这样做，因为服务太糟糕了。我们收到的正确食物很好，我丈夫很喜欢汉堡。孩子们的意大利面煮得太熟了，没法吃。
当我们收到食物时（1 岁的孩子现在睡着了），我的鸡肉没有菜单上标明的正确调味品，而且是错误的菜品。当我指出这一点时，乐于助人的酒吧女士说她会帮助退还 1 岁孩子未吃完（且无法食用）的意大利面和我的错鸡肉。我们再次等待更新，当我们走进酒吧时，听到经理说“他们没有从我这里得到任何回报，他们的鸡肉没有配培根”（菜单上写着培根，这就是我指出的）。
此时我们止损或亏损，因为当时是晚上 9 点 15 分，我们带着孩子上床睡觉。年轻的女服务员很乐于助人，但经理却不那么乐于助人，甚至没有回来询问食物是否还可以。当被问及等待时间时，我们被告知她只有一名厨师，我们是最后一个订单。我礼貌地表示我们不知道这一点，她生气地走了。
不幸的是，我们在点餐时在酒吧付款，否则我不会为这项服务付费。我们没有留下来争论，我们有孩子要带我上床睡觉。回想起来，我们绝对应该这样做，因为服务太糟糕了。我们收到的正确食物很好，我丈夫很喜欢汉堡。孩子们的意大利面煮得太熟了，没法吃。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
