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Curtis B
If I could give it 0/5, I would. Avoid Decathlon Leeds and shame on Aziz the Store Manager.
Decathlon Leeds的点评
点评：If I could give a 0/5, I would. Aziz (the store manager) has provided extremely poor customer service. My bike went into the shop for a service and needed some fine tuning. The bike left the store unridable and Decathlon had five attempts to fix it in total! . He refuses to have an in person chat or over the telephone and continues to contradict himself when corrected on what happens. Instead of being a valued customer (I’ve bought many items from Decathlon and had a service a few years ago before, I’m having to fight in order to obtain the appropriate outcome. Instead of refunding me £70 for a service which rendered my bike unridable (and this was acknowledge by the workshop staff - and they apologised) he wants me to go to Arbitration over £70. His defence says it would cost him more than me to go to Arbitration. Why not refund the £70 for the defective service. In short, avoid Decathlon at all costs. It’s not worth the risk of faulty servicing and your bike being left unridable. The staff agree that I’ve been treated poorly and have acknowledged to me (in person and on the phone) that I’m entitled to a refund and Aziz just say he “can’t” without a reason too.
翻译：如果可以打 0/5 分，我会打。Aziz（店长）的客户服务非常差。我的自行车去店里维修，需要进行一些微调。自行车离开店后就骑不了了，迪卡侬一共尝试了五次才修好！。他拒绝当面聊天或打电话，在被纠正时继续自相矛盾。我不仅不是一位尊贵的客户（我从迪卡侬买过很多东西，几年前也享受过维修服务），而且还必须争取才能获得应有的结果。他不但不退还我 70 英镑的维修费用（维修店的工作人员也承认了这一点，并且道了歉），反而想要我去仲裁，费用超过 70 英镑。他辩称，去仲裁的费用比我还要高。为什么不退还 70 英镑的有缺陷的服务费用呢？简而言之，无论如何，都不要去迪卡侬。不值得冒着维修不当和自行车无法骑行的风险。工作人员也认为我受到了不公平的对待，并向我承认（当面和在电话中），我有权要求退款，而 Aziz 也无缘无故地说他“不能”退款。
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