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Good food but dirty high chair
Angela P
Good food but dirty high chair
Oliver’s的点评
点评：Sad to write this review but feel this is the only way things will improve. I've been a fairly frequent customer of Oliver's for a few years now. Always pleased with service and loved the food. Unfortunately, I feel standards are slipping. Husband and I took our seven and a half month old baby in for a late lunch. Woman waiting our table asked if we needed a high chair and we replied that we did. Lady then apologised and said that we would have to wait as it was stored in the ladies toilet(!!!!) and that the toilet was currently occupied. She then took our drink orders. Waited a while, still no high chair so I went to the ladies and collected the chair myself. I did not mind doing this but I was irritated when I asked for the chair to be wiped down before use. I was told chair had already been wiped down this morning ( it was now around 3.30pm - do they only clean it once a day? ). I had to insist and explain that it needed to be wiped again before use and especially if you store it in a toilet! ( I had to explain about spray from toilet when flushing etc) The male assistant gave the chair a spray and a quick wipe. As I placed my child in the seat and adjusted the straps I noticed. Dried on dirt on the straps, underneath the child's handrail ( it rotated as I placed my boy in the seat) and on the insides o f the chair ( see pics attached). I did not bother highlighting this with the staff (they probably heard me complaining to my husband)as it was obviously not a priority. I cleaned it myself with wet wipes and Milton spray. I am sad that in these post covid times, no consideration is given to the storage and cleanliness of high chairs. Would the staff at Oliver's expect their adult patrons to dine at a dirty table and chair which had been stored in a toilet and only wiped down once a day? Please buy a new plastic high chair, clean it regularly and stop storing it in the toilet.
翻译：很遗憾写这篇评论，但觉得这是事情改善的唯一方法。几年来我一直是奥利弗的常客。总是对服务感到满意并且喜欢这里的食物。不幸的是，我觉得标准正在下降。我和丈夫带着七个半月大的婴儿来吃一顿迟到的午餐。等我们餐桌的女士问我们是否需要一把高脚椅，我们回答说需要。女士随后道歉并说我们必须等待，因为它存放在女士厕所中（！！！）并且厕所目前已被占用。然后她接受了我们的饮料订单。等了一会儿，仍然没有高脚椅，所以我自己去女士那里拿了椅子。我不介意这样做，但当我要求在使用前擦拭椅子时，我很生气。有人告诉我椅子今天早上已经擦干净了（现在是下午 3.30 左右 - 他们每天只清洁一次吗？）。我不得不坚持并解释说，在使用前需要再次擦拭，尤其是如果您将其存放在厕所中！ （我必须解释冲水时厕所的喷雾等）男助理给椅子喷了喷雾并快速擦拭。当我把孩子放在座位上并调整带子时，我注意到了。带子上、孩子扶手下面（当我把孩子放在座位上时它会旋转）和椅子内部（见附图）上的污垢都干了。我没有费心向工作人员强调这一点（他们可能听到我向我的丈夫抱怨），因为这显然不是一个优先事项。我自己用湿巾和米尔顿喷雾清洁它。我感到遗憾的是，在后新冠时代，没有考虑高脚椅的存放和清洁。奥利弗餐厅的工作人员会希望他们的成年顾客在一张脏兮兮的桌子和椅子上用餐吗？这些桌子和椅子被存放在厕所里，每天只擦一次？请购买新的塑料高脚椅，定期清洁并停止将其存放在厕所中。
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