Horrendous experience - 英国特伦特河畔斯托克希尔顿逸林酒店 (特伦特河畔斯托克) - DoubleTree by Hilton Stoke on Trent - 364条旅客点评与比价

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Anthony M

Horrendous experience

英国特伦特河畔斯托克希尔顿逸林酒店的点评

2025年07月25日发布于: 海外

点评：Should be called double disasters. We arrived around 5pm when we got to our room it felt like we were in a night club the music was coming right through the ceiling and we were on the 2nd floor it felt like you were in the bar you could hear the DJ speaking etc. I immediately went to reception and was told the hotel holds functions and weddings and that the wedding hasn't even started yet it starts a 7 and should be over at 11.30 I then asked 11.30 on the dot she replied well before 12am. I explained we had to get up at 7am so disaster number two comes into play they split our family suite up into two rooms when we went into these rooms we couldn't breathe with the heat I presumed the air-con hadn't been turned on it's was 27c in our room and 26.5 in the other room it was a cloudy overcast outside 16c so we rang reception and they said there is no air-con and they can give us a fan and complimentary water. Seriously avoid this hell hole we couldn't sleep a wink all night sweating, blocked nose, dry throat worse than a heat wave in Spain.

翻译：应该称之为双重灾难。我们下午 5 点左右到达，当我们回到房间时，感觉就像在夜总会一样，音乐直接从天花板传出来，我们在二楼，感觉就像在酒吧里，你可以听到 DJ 说话等等。我立即去了接待处，被告知酒店举行活动和婚礼，婚礼尚未开始，婚礼从 7 点开始，应该在 11:30 结束，然后我问她是不是 11:30 整，她回答说在 12 点之前。我解释说我们必须在早上 7 点起床，所以第二个灾难发生了，他们把我们的家庭套房分成两个房间，当我们进入这些房间时，我们无法呼吸，我估计空调没有打开，我们的房间是 27 摄氏度，另一个房间是 26.5 摄氏度，外面是阴天，16 摄氏度，所以我们打电话给接待处，他们说没有空调，他们可以给我们一个风扇和免费的水。一定要避开这个地狱之洞，我们整晚都睡不着觉，出汗、鼻子不通、喉咙干燥，比西班牙的热浪还要严重。

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