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Nice food but expensive when there’s next to no service
sarahbF2531PT
Nice food but expensive when there’s next to no service
Unit centertainment的点评
点评：Had our first visit today,
Positives first, we enjoyed the burgers and fries, my son had a milkshake which he said was really nice.
The burgers were meaty and good quality although not the biggest.
The kids got stickers which they really enjoyed and they thought the big inflatable burger outside was funny.
They’d definitely visit again.
The negatives, I loathe having to order at the table using my phone, I’m only 40 so not a technophobe but if I’m paying to go out, unless I’m in a fast food chain, it’s nice to get some service, I don’t want to do any work, it’s meant to be a treat!
I had no signal so it was a painstaking task, I had to call a member of staff over to ask if there was any WiFi. He told me there was and pointed to a slogan on the menu that was the password. I then had to call him back to clarify if it was lower case, upper case etc.
We had a question about some of the food, so had to get his attention again.
Went to input our drinks orders but the Pepsi etc that was listed on the paper menu, couldn’t be found on the online menu… so we called him back again. I was getting a bit peeved at this point and it turned out the only cola option was actually a £3.30 bottle and there was no Pepsi or draft sodas available as advertised on the menu.
The drinks arrived but there were no glasses or anything so I presumed I had to just drink out the bottle, which I don’t like.
After the food came, we were told we had to go and get our own sauces etc. it would have been nice to have been told that before our food arrived, this is a big part of the problem with ordering online from the table.
When my husband went up, he found some lovely Unit sauces (very tasty) and drinking glasses.
We also realised at this point we could have paid at the counter, we were never told this though, we were told to order on our phones.
I didn’t tip because aside from the actual cooking, I felt we’d done all the work!
A lot of this could be all be resolved with better communication and a little more service. Let people know the options, ask if they’d like a glass, explain the ordering process etc.
Cost just over £60 for 2 adults and 2 kids.
Not sure if I’d choose to go again but the kids probably would.
Positives first, we enjoyed the burgers and fries, my son had a milkshake which he said was really nice.
The burgers were meaty and good quality although not the biggest.
The kids got stickers which they really enjoyed and they thought the big inflatable burger outside was funny.
They’d definitely visit again.
The negatives, I loathe having to order at the table using my phone, I’m only 40 so not a technophobe but if I’m paying to go out, unless I’m in a fast food chain, it’s nice to get some service, I don’t want to do any work, it’s meant to be a treat!
I had no signal so it was a painstaking task, I had to call a member of staff over to ask if there was any WiFi. He told me there was and pointed to a slogan on the menu that was the password. I then had to call him back to clarify if it was lower case, upper case etc.
We had a question about some of the food, so had to get his attention again.
Went to input our drinks orders but the Pepsi etc that was listed on the paper menu, couldn’t be found on the online menu… so we called him back again. I was getting a bit peeved at this point and it turned out the only cola option was actually a £3.30 bottle and there was no Pepsi or draft sodas available as advertised on the menu.
The drinks arrived but there were no glasses or anything so I presumed I had to just drink out the bottle, which I don’t like.
After the food came, we were told we had to go and get our own sauces etc. it would have been nice to have been told that before our food arrived, this is a big part of the problem with ordering online from the table.
When my husband went up, he found some lovely Unit sauces (very tasty) and drinking glasses.
We also realised at this point we could have paid at the counter, we were never told this though, we were told to order on our phones.
I didn’t tip because aside from the actual cooking, I felt we’d done all the work!
A lot of this could be all be resolved with better communication and a little more service. Let people know the options, ask if they’d like a glass, explain the ordering process etc.
Cost just over £60 for 2 adults and 2 kids.
Not sure if I’d choose to go again but the kids probably would.
翻译：今天是我们第一次来这里，
首先说说优点，我们很喜欢这里的汉堡和薯条，我儿子喝了一杯奶昔，他说味道很好。
汉堡肉多，质量好，虽然不是最大的。
孩子们得到了贴纸，他们非常喜欢，他们觉得外面那个大充气汉堡很有趣。
他们肯定会再来的。
缺点，我讨厌在桌子上用手机点餐，我只有 40 岁，所以不是技术恐惧症患者，但如果我花钱出去，除非我在快餐连锁店，否则得到一些服务是很好的，我不想做任何工作，这应该是一种享受！
我没有信号，所以这是一项艰苦的任务，我不得不打电话给一名工作人员询问是否有 WiFi。他告诉我有，并指着菜单上的一个口号说密码。然后我不得不给他回电话，问清楚是小写还是大写等等。
我们对一些食物有疑问，所以不得不再次引起他的注意。
我们去输入饮料订单，但纸质菜单上列出的百事可乐等在网上菜单上找不到……所以我们又给他回了电话。这时我有点生气了，原来唯一的可乐选择实际上是一瓶 3.30 英镑的可乐，而且没有菜单上宣传的百事可乐或生鲜汽水。
饮料送来了，但没有玻璃杯或任何东西，所以我猜我只能喝光瓶子里的饮料，我不喜欢这样。
食物送来后，我们被告知必须自己去拿酱汁等。如果在食物送来之前就被告知这一点就好了，这是从餐桌上在线订购的一大问题。
当我丈夫上去时，他发现了一些可爱的 Unit 酱汁（非常美味）和水杯。
我们还意识到，此时我们可以在柜台付款，但他们从未告诉我们这一点，我们被告知要用手机点餐。
我没有给小费，因为除了实际烹饪之外，我觉得我们已经做了所有的工作！
很多问题都可以通过更好的沟通和更多的服务来解决。让人们知道有哪些选择，询问他们是否想要一杯，解释订购流程等。
2 名成人和 2 名儿童的费用略高于 60 英镑。
不确定我是否会选择再次去，但孩子们可能会。
首先说说优点，我们很喜欢这里的汉堡和薯条，我儿子喝了一杯奶昔，他说味道很好。
汉堡肉多，质量好，虽然不是最大的。
孩子们得到了贴纸，他们非常喜欢，他们觉得外面那个大充气汉堡很有趣。
他们肯定会再来的。
缺点，我讨厌在桌子上用手机点餐，我只有 40 岁，所以不是技术恐惧症患者，但如果我花钱出去，除非我在快餐连锁店，否则得到一些服务是很好的，我不想做任何工作，这应该是一种享受！
我没有信号，所以这是一项艰苦的任务，我不得不打电话给一名工作人员询问是否有 WiFi。他告诉我有，并指着菜单上的一个口号说密码。然后我不得不给他回电话，问清楚是小写还是大写等等。
我们对一些食物有疑问，所以不得不再次引起他的注意。
我们去输入饮料订单，但纸质菜单上列出的百事可乐等在网上菜单上找不到……所以我们又给他回了电话。这时我有点生气了，原来唯一的可乐选择实际上是一瓶 3.30 英镑的可乐，而且没有菜单上宣传的百事可乐或生鲜汽水。
饮料送来了，但没有玻璃杯或任何东西，所以我猜我只能喝光瓶子里的饮料，我不喜欢这样。
食物送来后，我们被告知必须自己去拿酱汁等。如果在食物送来之前就被告知这一点就好了，这是从餐桌上在线订购的一大问题。
当我丈夫上去时，他发现了一些可爱的 Unit 酱汁（非常美味）和水杯。
我们还意识到，此时我们可以在柜台付款，但他们从未告诉我们这一点，我们被告知要用手机点餐。
我没有给小费，因为除了实际烹饪之外，我觉得我们已经做了所有的工作！
很多问题都可以通过更好的沟通和更多的服务来解决。让人们知道有哪些选择，询问他们是否想要一杯，解释订购流程等。
2 名成人和 2 名儿童的费用略高于 60 英镑。
不确定我是否会选择再次去，但孩子们可能会。
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