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Take-away trauma!
Navigator1918303****
Take-away trauma!
The Spread Eagle Pub的点评
点评：I have tried to support this establishment twice recently. First they were closed to dining service, out of the blue. But I took it on the chin, thinking that I should have phoned to book a table.
Second time I ordered takeaway and while I expected it to take a while, the problem was that it took over 45 minutes from when I received the email that said it was out for delivery! I’m only ten minutes drive away, so after half an hour I phoned them to see if the driver was having trouble finding me, and they said five minutes. Ten minutes later I called again. They said two minutes. Five minutes later I called again. They hung up on me.
The food did arrive eventually but it was pretty cold and the driver said he’d come from Caversham, which is puzzling given the restaurant is in West Reading and they only needed to bring it to Tilehurst!
I’ve had some great experiences with them in the past but I wonder if they have had a change of management or something? This was not up to their previous standards.
Second time I ordered takeaway and while I expected it to take a while, the problem was that it took over 45 minutes from when I received the email that said it was out for delivery! I’m only ten minutes drive away, so after half an hour I phoned them to see if the driver was having trouble finding me, and they said five minutes. Ten minutes later I called again. They said two minutes. Five minutes later I called again. They hung up on me.
The food did arrive eventually but it was pretty cold and the driver said he’d come from Caversham, which is puzzling given the restaurant is in West Reading and they only needed to bring it to Tilehurst!
I’ve had some great experiences with them in the past but I wonder if they have had a change of management or something? This was not up to their previous standards.
翻译：我最近两次尝试支持这家餐厅。第一次他们突然停止提供餐饮服务。但我忍住了，认为我应该打电话预订餐桌。
第二次我点了外卖，虽然我预计会花一段时间，但问题是从我收到说外卖已经送达的电子邮件到现在花了 45 多分钟！我离这里只有十分钟车程，所以半小时后我打电话给他们，看看司机是否找不到我，他们说五分钟。十分钟后我再次打电话。他们说两分钟。五分钟后我再次打电话。他们挂断了我的电话。
食物最终确实送到了，但很冷，司机说他从卡弗沙姆过来，这很令人费解，因为餐厅在西雷丁，他们只需要把它送到 Tilehurst！
我过去和他们有过一些很棒的经历，但我想知道他们是否更换了管理层？这不符合他们以前的标准。
第二次我点了外卖，虽然我预计会花一段时间，但问题是从我收到说外卖已经送达的电子邮件到现在花了 45 多分钟！我离这里只有十分钟车程，所以半小时后我打电话给他们，看看司机是否找不到我，他们说五分钟。十分钟后我再次打电话。他们说两分钟。五分钟后我再次打电话。他们挂断了我的电话。
食物最终确实送到了，但很冷，司机说他从卡弗沙姆过来，这很令人费解，因为餐厅在西雷丁，他们只需要把它送到 Tilehurst！
我过去和他们有过一些很棒的经历，但我想知道他们是否更换了管理层？这不符合他们以前的标准。
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