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An observation: grumpy staff make unhappy customers
MikeyG53
An observation: grumpy staff make unhappy customers
Nash's的点评
点评：A Saturday late morning visit to a busy Chipping Norton, saw us visit this café located in, what looked like, a late 1990’s retail development called the ‘Spendlove Centre’.
This café appeared to be quite popular but the staff seemed to be rushed off their feet. The server I encountered was quite gruff and not at all welcoming. She was rather impatient when questioning customers ahead of me, and with myself as well. I ordered two Americano coffees with hot milk, but I was then brusquely asked, once the coffee was in the cups, if I wanted milk! I let it pass rather than saying what was on my mind.
I took the coffee back to our table in the separate seating-area at the rear of the café, opposite the entrance into the Co-op (‘Coop’ as it is spelt on their new livery). The coffee tasted slightly-better than average, and it was hot.
One thing I did note was that each member of the serving staff had to fetch the portable card reader from the previous user and, with a particularly long service counter, that meant that service was unnecessarily inefficient. This could go some way to explain the issue with the mood of the server. So, my advice to this café is “Get another card reader!” We are unlikely to return.
This café appeared to be quite popular but the staff seemed to be rushed off their feet. The server I encountered was quite gruff and not at all welcoming. She was rather impatient when questioning customers ahead of me, and with myself as well. I ordered two Americano coffees with hot milk, but I was then brusquely asked, once the coffee was in the cups, if I wanted milk! I let it pass rather than saying what was on my mind.
I took the coffee back to our table in the separate seating-area at the rear of the café, opposite the entrance into the Co-op (‘Coop’ as it is spelt on their new livery). The coffee tasted slightly-better than average, and it was hot.
One thing I did note was that each member of the serving staff had to fetch the portable card reader from the previous user and, with a particularly long service counter, that meant that service was unnecessarily inefficient. This could go some way to explain the issue with the mood of the server. So, my advice to this café is “Get another card reader!” We are unlikely to return.
翻译：周六上午，我们参观了繁忙的奇平诺顿 (Chipping Norton)，参观了这家位于 1990 年代末零售开发区“Spendlove Centre”的咖啡馆。
这家咖啡馆似乎很受欢迎，但工作人员似乎忙得不可开交。我遇到的服务器非常粗鲁而且一点也不热情。在询问我前面的顾客以及我自己时，她相当不耐烦。我点了两杯加热牛奶的美式咖啡，但当咖啡倒进杯子后，我被粗暴地问，是否需要牛奶！我就让它过去，而不是说出我的想法。
我把咖啡带回到咖啡馆后面单独座位区的桌子上，就在合作公寓入口的对面（他们的新制服上写着“Coop”）。咖啡的味道比一般的要好一点，而且是热的。
我确实注意到的一件事是，每个服务人员都必须从前一个用户那里取走便携式读卡器，并且服务柜台特别长，这意味着服务效率不必要地低下。这可以在某种程度上解释服务器情绪的问题。所以，我对这家咖啡馆的建议是“再买一个读卡器！”我们不太可能回来。
这家咖啡馆似乎很受欢迎，但工作人员似乎忙得不可开交。我遇到的服务器非常粗鲁而且一点也不热情。在询问我前面的顾客以及我自己时，她相当不耐烦。我点了两杯加热牛奶的美式咖啡，但当咖啡倒进杯子后，我被粗暴地问，是否需要牛奶！我就让它过去，而不是说出我的想法。
我把咖啡带回到咖啡馆后面单独座位区的桌子上，就在合作公寓入口的对面（他们的新制服上写着“Coop”）。咖啡的味道比一般的要好一点，而且是热的。
我确实注意到的一件事是，每个服务人员都必须从前一个用户那里取走便携式读卡器，并且服务柜台特别长，这意味着服务效率不必要地低下。这可以在某种程度上解释服务器情绪的问题。所以，我对这家咖啡馆的建议是“再买一个读卡器！”我们不太可能回来。
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