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Opportunity to improve
5andrewc
Opportunity to improve
The Red Lion的点评
点评：Visited this pub a month ago for drinks with family, thought it looked a nice place to eat so booked a table for two for this evening.
Waited 1.5 hours for food, food arrived too hot to eat, very dry, looked like been sitting on the service pass for 30 mins… staff were apologetic regarding the wait, but blamed onrush of diners ( there were just 12 people at tables when we arrived), for the delays, suggesting kitchen was ‘overwhelmed’…
I’m not a moaner, genuinely, but I do believe in constructive feedback (I encourage this from my own staff and customers), so….
Opportunities to improve:
- Train front of house staff in customer service, specifically when delays may be an issue.
- Offer clients concessions and/or free drinks if kitchen is experiencing delays (of course avoid delays in the first place).
These two simple improvements would improve customer experience significantly.
We will avoid for food, but will definitely call in for drinks in the future.
Waited 1.5 hours for food, food arrived too hot to eat, very dry, looked like been sitting on the service pass for 30 mins… staff were apologetic regarding the wait, but blamed onrush of diners ( there were just 12 people at tables when we arrived), for the delays, suggesting kitchen was ‘overwhelmed’…
I’m not a moaner, genuinely, but I do believe in constructive feedback (I encourage this from my own staff and customers), so….
Opportunities to improve:
- Train front of house staff in customer service, specifically when delays may be an issue.
- Offer clients concessions and/or free drinks if kitchen is experiencing delays (of course avoid delays in the first place).
These two simple improvements would improve customer experience significantly.
We will avoid for food, but will definitely call in for drinks in the future.
翻译：一个月前和家人一起来这家酒吧喝酒，觉得这里看起来是个不错的用餐地点，所以订了一张两人桌。
等了 1.5 个小时才吃上饭，食物上来时太烫了，非常干，看起来像是在服务通行证上等了 30 分钟……工作人员对等待表示歉意，但将延误归咎于食客的涌入（我们到达时桌子上只有 12 个人），暗示厨房“不堪重负”……
我真的不是一个爱抱怨的人，但我确实相信建设性的反馈（我鼓励自己的员工和客户这样做），所以……
改进的机会：
- 培训前台员工的客户服务，特别是在延误可能成为问题时。
- 如果厨房出现延误，为客户提供优惠和/或免费饮料（当然首先要避免延误）。
这两项简单的改进将显著改善客户体验。
我们会避免吃饭，但将来一定会打电话叫饮料。
等了 1.5 个小时才吃上饭，食物上来时太烫了，非常干，看起来像是在服务通行证上等了 30 分钟……工作人员对等待表示歉意，但将延误归咎于食客的涌入（我们到达时桌子上只有 12 个人），暗示厨房“不堪重负”……
我真的不是一个爱抱怨的人，但我确实相信建设性的反馈（我鼓励自己的员工和客户这样做），所以……
改进的机会：
- 培训前台员工的客户服务，特别是在延误可能成为问题时。
- 如果厨房出现延误，为客户提供优惠和/或免费饮料（当然首先要避免延误）。
这两项简单的改进将显著改善客户体验。
我们会避免吃饭，但将来一定会打电话叫饮料。
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