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Terrible customer services!
Dukes Meadows Golf, Tennis & Ski的点评
点评：Terrible customer service! My daughter did a tennis course, which she said was mostly only hitting balls and learning nothing while the teacher was playing on his phone, but this review is mainly about how terrible they are with their clients. I bought an Addidas skort from them and returned it the next day as it did not fit my daughter. The receptionist said he is not allowed to reimburse me and asked me to fill in a form with my bank details and said I will be reimbursed the same week on Friday. That did not happen so I called and emailed for about two weeks. Eventually after two weeks their Office Manager called Laeli Barbosa emailed me confirming it was done. Again next Monday nothing. I waited another week still nothing. Called and emailed again, eventually I manage to speak to Laeli and she says she was on holiday and by mistake it was not actioned when she said it was, but it will be actioned that Friday and she confirms it was actioned again that Friday. Next week again nothing. Already one month and lots of energy lost on calls and emails, I’ve sent a formal complaint via email and asked for a reply from a manager. The receptionist calls me back and says they tried to reimburse me but the payment bounces back. Clearly they were incapable to read the form, and they did not try to even make the payment all that month! I’ve sent the bank details again via email and they confirmed it will be done that Friday. Surprise! No reimbursement done and no reply or call from any manager. Shame on you! I am very unclear how such incompetent staff can be paid!!! The next step is to report them to the local Ombudsman as I have waisted enough time liaising with them. Be mindful if you ever deal with this company, you will never get you money back!
翻译：糟糕的客户服务！我女儿参加了一个网球课程，她说大部分时间都是打球，什么都没学到，而老师则在玩手机，但这篇评论主要讲述他们对待客户有多糟糕。我从他们那里买了一条阿迪达斯短裙，第二天就退了，因为它不适合我女儿。接待员说他不能给我退款，并要求我填写一份表格，写上我的银行详细信息，并说我会在周五当天得到退款。这并没有发生，所以我打电话和发电子邮件，大约两周后。两周后，他们的办公室经理打电话给 Laeli Barbosa，给我发了一封电子邮件，确认已经完成了。下周一还是没有消息。我又等了一个星期，还是没有消息。再次打电话和发电子邮件，最终我设法与 Laeli 通话，她说她正在度假，错误地没有按照她说的进行操作，但那个星期五会进行操作，她确认那个星期五又进行了操作。下周还是没有消息。一个月过去了，我花了很多精力在打电话和发邮件上，我通过电子邮件发送了正式投诉，并要求经理回复。接待员给我回电话说他们试图给我退款，但付款被退回了。显然他们看不懂表格，整个月他们都没有尝试付款！我再次通过电子邮件发送了银行详细信息，他们确认将于周五完成。惊喜！没有退款，也没有任何经理回复或打电话。你真丢脸！我非常不清楚这些无能的员工怎么能拿到工资！！！下一步是向当地监察员举报他们，因为我已经浪费了足够多的时间与他们联络。如果你和这家公司打交道，请记住，你永远拿不回你的钱！
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