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Avoid pre-booking at all costs because they will try and rob you blind.
dan n
Avoid pre-booking at all costs because they will try and rob you blind.
The Bierkeller Liverpool的点评
点评：We reserved for 10, added a pre-auth, and turned up (30 minutes late, but we did notify them). The place was half-empty, our party arrived gradually and we spent hundreds at the bar – only to later find they’d sneakily charged us £60 for supposedly "breaking their terms". No warning, no call, no explanation, just a charge.
Totally understandable if we hadn't turned up or it was otherwise full but that wasn't the case. After the threat of 10 negative reviews they finally called and admitted we hadn't broken any terms. The charge has now been refunded, but the damage is done and we're never returning to this predatory outfit.
Times are tough in hospitality of course but here's a tip for Bierkeller management - trying to rip off the customers who actually turn up and spend money isn't the way.
We won't leave 10 negative reviews, but here's 1.
Totally understandable if we hadn't turned up or it was otherwise full but that wasn't the case. After the threat of 10 negative reviews they finally called and admitted we hadn't broken any terms. The charge has now been refunded, but the damage is done and we're never returning to this predatory outfit.
Times are tough in hospitality of course but here's a tip for Bierkeller management - trying to rip off the customers who actually turn up and spend money isn't the way.
We won't leave 10 negative reviews, but here's 1.
翻译：我们预订了10人的座位，添加了预授权，然后就到了（虽然迟到了30分钟，但我们还是通知了他们）。当时店里半空着，我们一行人陆续到齐，在酒吧里花了几百英镑——结果后来才发现他们偷偷地收了我们60英镑，理由是“违反了他们的条款”。没有提前通知，没有电话，没有解释，就是收费。
如果我们没到，或者店里客满了，这完全可以理解，但事实并非如此。在威胁要给我们写10条差评之后，他们终于打电话承认我们没有违反任何条款。现在这笔钱已经退还了，但损失已经造成了，我们再也不会去这家掠夺成性的酒吧了。
当然，餐饮业现在很艰难，但这里有个给Bierkeller管理层的建议——试图敲诈那些真正到店消费的顾客可不是办法。
我们不会留下10条差评，但这里有一条。
如果我们没到，或者店里客满了，这完全可以理解，但事实并非如此。在威胁要给我们写10条差评之后，他们终于打电话承认我们没有违反任何条款。现在这笔钱已经退还了，但损失已经造成了，我们再也不会去这家掠夺成性的酒吧了。
当然，餐饮业现在很艰难，但这里有个给Bierkeller管理层的建议——试图敲诈那些真正到店消费的顾客可不是办法。
我们不会留下10条差评，但这里有一条。
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