点评:When we first arrived the receptionist was adamant that we didn’t have a booking which we did. Eventually this got sorted out and we were shown to our room which we were expecting more from after staying in a 4* last couple of nights (hotel was better than this one room wise). We went down to the spa and informed them that we did not have robes in our bedroom. This was organised quickly and the spa staff were lovely HOWEVER the hotel staff were very judgy. Looks left right and centre every time we walked past (we weren’t exactly smartly dressed in suit and tie, however wasn’t scruffy looking, more casual smart) I even got approached and stopped by a member of staff when entering demanding if I was staying here which I am. My boyfriend got Ignored at the bar as they decided to make him wait and serve another customer who was a lady and well dressed. Even looking at my boyfriend asking her if she has been served even though he was there waiting first. This hotel does not uphold its 5* rating however the spa is definitely 5*.
翻译:我们刚到的时候,接待员坚持说我们没有预订,但我们确实有预订。最后这个问题解决了,我们被带到了我们的房间,因为之前在一家四星级酒店住了几晚(酒店比这个房间好),所以我们对这个房间的期望更高。我们去了水疗中心,告诉他们我们的卧室里没有浴袍。这件事很快就解决了,水疗中心的工作人员很可爱,但是酒店工作人员非常挑剔。每次我们经过时,他们都会左顾右盼(我们穿得不是很时髦,穿着西装打着领带,但看起来也不邋遢,更随意),我甚至在进门时被一名工作人员拦住,问我是否住在这里,而我确实住在这里。我的男朋友在酒吧被忽视了,因为他们决定让他等一下,为另一位女士服务,那位女士穿着得体。我男朋友甚至看着我问她是否被服务了,尽管他先在那里等着。这家酒店没有维持其五星级的评级,但水疗中心绝对是五星级的。