点评:We are (were) not only regular customers, much more. We used to come here sometimes multiple times per week.
We even used to send them our clients when they asked recommendations for good restaurants in Liverpool city centre.
When the young guy is at the counter everything is fine: he is nice and polite.
Unfortunately the women are not. Especially the young, short one with glasses.
The other night our baby (3 years old) was not eating much. He only seemed to enjoy the 1 meatball that came with our dish.
I approached the ladies at the counter asking for 2 more extra meatballs saying I was obviously happy to pay for them.
“We don’t sell them alone”
I explained it was for the baby and that I was happy to pay even if they were not on the menu on their own.
“We don’t sell them alone”
So I said if they could go in the kitchen and grab 2 for the baby even if they didn’t SELL them (2 freaking meatballs) as a goodwill gesture towards a 3 years old baby.
The young lady looked at me disgusted like the saw the Gruffalo saying “and you want them for free? Without paying for them??”
Wtf I mentioned I was happy to pay for them 3 times… 3!!
No meatballs were given.
We had to go back home and make dinner for the baby.
This young lady is talented in providing the worse customer experience in the whole Country. The old one useless; didn’t move 1 finger to fix a simple problem like this.
Absolutely shocking. She must be unhappy with her life if she can be mean to a 3 years old.
I worked in restaurants for a long time and I never witnessed something like this like 2 meatballs could be a problem. Ever.
They lost 3 loyal customers over 2 meatballs (that I asked 3 times to pay).
Horrific - shocking - shame shame
If I were the owner I’d be very concerned about it.
翻译:我们(曾经)不仅是常客,而且更多。我们以前有时每周来这里多次。
当我们的客户询问利物浦市中心的好餐馆推荐时,我们甚至过去常常将他们发送给他们。
当这个年轻人在柜台时,一切都很好:他很好,很有礼貌。
不幸的是,女性不是。尤其是戴眼镜的年轻矮个子。
前几天晚上,我们的宝宝(3 岁)吃得不多。他似乎只喜欢我们菜里的 1 个肉丸。
我走近柜台的女士们,要了 2 个额外的肉丸,说我显然很乐意为他们付钱。
“我们不单独出售它们”
我解释说这是给孩子的,即使他们自己不在菜单上,我也很乐意付钱。
“我们不单独出售它们”
所以我说如果他们可以去厨房拿 2 个给婴儿,即使他们不卖(2 个该死的肉丸)作为对 3 岁婴儿的善意姿态。
这位年轻的女士厌恶地看着我,就像看到咕噜牛说“你想要免费的吗?不付钱??”
Wtf 我提到我很乐意为他们支付 3 次……3 次!!
没有给肉丸。
我们不得不回家给宝宝做晚饭。
这位年轻女士在提供全国最糟糕的客户体验方面很有天赋。旧的没用;没有动一根手指来解决这样一个简单的问题。
绝对令人震惊。如果她能对一个 3 岁的孩子刻薄,她一定对自己的生活不满意。
我在餐馆工作了很长时间,但我从未见过像 2 个肉丸这样的事情。曾经。
他们因为 2 个肉丸(我要求 3 次付款)失去了 3 个忠实顾客。
可怕 - 令人震惊 - 耻辱耻辱
如果我是主人,我会非常关心它。