点评:Very regrettable experience. Ordered a sharing cut of meat (2.6kg T-Bone) for £160 - showcased by the waiter and looked great, what arrived however was clearly not the same cut or indeed quality of meat. When raised with the staff they maintained the food served was that initially brought to the table, but then retrieved the very same piece to ‘show us’ which undermined the suggestion we had just been served the cooked article.
The manager than accosted us for being disrespectful - despite us being nothing but fair and simply asking for an explanation. The manager then removed all of our drinks and barred us from the restaurant because we had challenged the difference between what we ordered and what we ultimately received.
Previous visits have been pleasant and nice food, good customer service and good (individual) steaks - however AVOID sharing steaks at all cost as you will be scammed.
Photos attached.
翻译:非常遗憾的体验。点了一份共享的肉块(2.6 公斤丁骨牛排),价格为 160 英镑——服务员展示的看起来很棒,但送来的东西显然不是同一份肉块,而且肉的质量也不一样。当向工作人员提出这个问题时,他们坚持说提供的食物是最初端上桌的,但随后又拿回了同一块“给我们看”,这破坏了我们刚刚吃到熟食的说法。
经理指责我们无礼——尽管我们很公平,只是要求解释。然后经理撤走了我们所有的饮料,并禁止我们进入餐厅,因为我们质疑我们点的和最终收到的之间的差异。
以前的访问都很愉快,食物很美味,客户服务很好,牛排(个人)也很好——但是无论如何都要避免共享牛排,因为你会被骗。
附上照片。