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Confrontational receptionist
Maya Blue Wellness的点评
点评：First time visiting the spa. I arrived at 8am (staying at the hotel) and was met with a very unpleasant confrontational receptionist. Straight away I was asked “have you booked” no good morning/hello or anything. I was told to complete a form which was slammed down on the desk - when expressed I can’t see very well I was ignored & asked if I had an allergies & told to sign the form. I was told the lockers were to the left & that’s it. I was give no towel, robe or slippers. or shown the facilities. When I did finally get a towel it was thread bear as well they most certainly need replaced. The spa itself was shabby, broken lounges & rips in the furniture. Afterwards I asked again for a fresh towels & the receptionist again came and got one from a locker saying we only normally provide one per guest. I was also asked was I not going to my room to shower? How random! No I replied.
I left feeling more stressed than when I arrived. I felt really uncomfortable from start to finish! I frequently visit other spas in the city & this is by far the worst! I think I it needs an urgent refurbishment & some major costumer service training. This is no reflection on the hotel. The spa could learn from the staff as they’re great!
I left feeling more stressed than when I arrived. I felt really uncomfortable from start to finish! I frequently visit other spas in the city & this is by far the worst! I think I it needs an urgent refurbishment & some major costumer service training. This is no reflection on the hotel. The spa could learn from the staff as they’re great!
翻译：第一次去水疗中心。我早上8点到（住在酒店），遇到的接待员态度非常令人不快，总是一副对抗的样子。他们直接问我“预订了吗”，没有一句早上好/你好之类的问候。我被要求填写一份表格，表格被摔在桌子上——我表示看不清楚，但他们无视了我的请求，问我是否有过敏症，然后让我签字。他们告诉我储物柜在左边，仅此而已。他们没有给我毛巾、浴袍或拖鞋，也没有带我参观设施。我终于拿到了一条毛巾，它也是破烂不堪的，肯定需要更换了。水疗中心本身很破旧，躺椅破损，家具也破烂不堪。之后我再次要求换一条新毛巾，接待员又来从储物柜里拿了一条，说我们通常只为每位客人提供一条。他们还问我是不是要回房间洗澡？真是莫名其妙！我回答说不。
离开时，我感觉比刚来时更紧张。我从头到尾都感觉很不舒服！我经常去城里的其他水疗中心，这家绝对是最差的！我觉得它需要紧急翻新，并进行一些重要的客户服务培训。这跟酒店无关。水疗中心可以向员工学习，因为他们很棒！
离开时，我感觉比刚来时更紧张。我从头到尾都感觉很不舒服！我经常去城里的其他水疗中心，这家绝对是最差的！我觉得它需要紧急翻新，并进行一些重要的客户服务培训。这跟酒店无关。水疗中心可以向员工学习，因为他们很棒！
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