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Shocking
JaneV8****
Shocking
Bert's Humber St的点评
点评：First time visiting Bert’s Pasta Shocking from start to finish wish we never bothered. Website stated they had an offer on 2 courses for £12 this was not the case. We were then told this offer has never been on even though it was still on the website.
Customer service skills were 0% we ordered a child portion of pasta and when the bill came I questioned the price as it was the same as a full size portion. The response was we don’t reduce the cost we just reduce the size of portion. As you can imagine I was not happy with this response and questioned it, the waitress then said she would speak to the manager. Few minutes later a new bill was thrown on the table no word spoken but a reduction of £6.95. Not even I’m sorry I made a mistake.
I did raise my concerns to Bert’s via email and they responded sorry you had a bad visit and they will speak to the waitress.
As you can tell my visit was not good and will not be returning and will not recommend to anyone.
Customer service skills were 0% we ordered a child portion of pasta and when the bill came I questioned the price as it was the same as a full size portion. The response was we don’t reduce the cost we just reduce the size of portion. As you can imagine I was not happy with this response and questioned it, the waitress then said she would speak to the manager. Few minutes later a new bill was thrown on the table no word spoken but a reduction of £6.95. Not even I’m sorry I made a mistake.
I did raise my concerns to Bert’s via email and they responded sorry you had a bad visit and they will speak to the waitress.
As you can tell my visit was not good and will not be returning and will not recommend to anyone.
翻译：第一次光顾 Bert’s Pasta，从头到尾都令人震惊，真希望我们从来没有来过。网站说他们有 2 道菜 12 英镑的优惠，但事实并非如此。然后我们被告知这个优惠从未有过，尽管它仍然在网站上。
客户服务技能为 0%，我们点了一份儿童份的意大利面，当账单来的时候，我对价格提出质疑，因为它和一份全份的一样。回复是我们不会降低成本，我们只是减少了份量。你可以想象我对这个回复很不满意，并提出了质疑，女服务员说她会和经理谈谈。几分钟后，一张新的账单被扔在桌子上，没有说一句话，但减少了 6.95 英镑。我甚至没有为我犯了一个错误而感到抱歉。
我确实通过电子邮件向 Bert’s 提出了我的担忧，他们回复说很抱歉让您有一次不愉快的访问，他们会和女服务员谈谈。
正如你所看到的，我的访问并不愉快，不会再来，也不会推荐给任何人。
客户服务技能为 0%，我们点了一份儿童份的意大利面，当账单来的时候，我对价格提出质疑，因为它和一份全份的一样。回复是我们不会降低成本，我们只是减少了份量。你可以想象我对这个回复很不满意，并提出了质疑，女服务员说她会和经理谈谈。几分钟后，一张新的账单被扔在桌子上，没有说一句话，但减少了 6.95 英镑。我甚至没有为我犯了一个错误而感到抱歉。
我确实通过电子邮件向 Bert’s 提出了我的担忧，他们回复说很抱歉让您有一次不愉快的访问，他们会和女服务员谈谈。
正如你所看到的，我的访问并不愉快，不会再来，也不会推荐给任何人。
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