点评:We were disappointed this evening by the disinterested service and over spiced food. This is our 2nd visit, the first 7 years ago, while holidaying in Ramsgate. The evening started well, while quiet at 7pm, we were served quickly. We were offered 2 free taster starters prior to our mains, which was nice and not unexpected, having been before, however my main of Chicken Biriani and accompanying side of mainly 'Cougette Curry,' was so heavily spiced with Chilli it was almost inedible. Leaving me choking on Chilli halfway through, gulping water, and unable to finish it. I am no stranger to this dish. It is normally mild or medium spiced at most, with lots of flavour. This was so over spiced, I could taste nothing but chilli! My hubbie ordered 2 Veggie Dishes, which were also very spicy, but he likes his chilli's, so it was fine. He did comment that both dishes tasted the same, though! I did explain to the Waiter why i had not finished my meal, and he showed absolutely no interest or concern. To finish off and to cool my burning throat, we ordered 2 Mango Kulfi's. Again served quickly, but all we received was Vanilla Ice Cream. I questioned the waiter, who assured me they were Mango Kulfi's. Well, if so, where was the Mango flavour, and why were they not Cone Shaped, as i have been served before at other restaurants? Overall, I am very disappointed and will not return. The waiter and other male staff standing around had no care or customer service. I did not make a fuss, but left without leaving a tip, which should speak volumes. I was reluctant to leave a review, but I feel the only way this restaurant can improve is to care more for paying customers. I feel at a total Bill of over £65 we deserved better customer service and food than we received tonight.
* Also found the ladies' toilet less than hygienic with mouldy areas and some grimy areas, including spiders in the main restaurant area. A good clean and a lick of paint is needed!
翻译:今晚我们对冷漠的服务和过辣的食物感到失望。这是我们第二次来,第一次是 7 年前,当时我们在拉姆斯盖特度假。晚上开始得很好,7 点的时候很安静,上菜很快。在上主菜之前,他们提供了 2 份免费的开胃菜,这很不错,而且并不意外,因为我以前来过,但是我的主菜鸡肉比里亚尼和配菜主要是“Cougette Curry”,辣椒味太重了,几乎没法吃。我吃到一半被辣椒噎住了,大口喝水,没能吃完。我对这道菜并不陌生。通常它的辣度最多是微辣或中等,味道很浓。这个太辣了,我只能尝到辣椒味!我老公点了 2 份素食,也很辣,但他喜欢吃辣椒,所以还不错。不过他确实评论说两道菜尝起来一样!我向服务员解释了我为什么没吃完,但他完全没有表现出任何兴趣或关心。为了结束这顿饭并缓解我灼热的喉咙,我们点了两份芒果冰淇淋。同样很快上菜了,但我们只得到了香草冰淇淋。我询问服务员,他向我保证这是芒果冰淇淋。如果是这样,芒果味的在哪里?为什么不是锥形的,因为我以前在其他餐厅吃过锥形的?总而言之,我非常失望,不会再来了。服务员和其他站在周围的男员工没有关心或提供客户服务。我没有大惊小怪,但没有留下小费就离开了,这应该说明很多问题。我不愿意留下评论,但我觉得这家餐厅唯一可以改进的地方就是更加关心付费顾客。我觉得总账单超过 65 英镑,我们应该得到比今晚更好的客户服务和食物。
* 还发现女洗手间卫生状况不佳,有些地方发霉,有些地方很脏,主餐厅区域甚至还有蜘蛛。需要彻底清洁,再刷一层油漆!