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Avoid if you have back problems
Sue J
Avoid if you have back problems
Timothy's at Fosseway的点评
点评：We chose this garden centre to go for lunch as they have soft seating which is good for my back. Unfortunately the soft seating was cordoned off even though there were people sitting there and the member of staff did not seem to know why.
We chose what looked like comfortable seating in a dog friendly area. There were notices on the table to say that they were reserved for people with dogs, but as only one of the four was occupied we thought it would be okay to sit here.
The waitress told us in no uncertain terms. These tables were reserved for people with dogs. I explained that I had a bad back and needed to sit in the comfortable seat, but she just reiterated that they were reserved for customers with dogs and we would have to move.
No offer was made to move a comfortable chair to a different table or what would’ve made things better would be for her to say you may sit there unless they are needed by someone with a dog in which case we would’ve moved.
We did not stay and we did not order, but I did ask to see the manager. He, although sympathetic said he would speak her and asked if we would then go back into the restaurant.
Having been humiliated in front of other diners, there was no way we were going back into the restaurant.
I think staff members need to be aware that not everybody is able bodied and able to sit at a kitchen type chair, which is the case for me.
There was no Customer care offered in my opinion and we will not be returning which is a pity as we’ve always use this garden centre and spent many hundreds of pounds here historically..
I would advise that if you suffer with any disability at all to avoid this at all costs.
We chose what looked like comfortable seating in a dog friendly area. There were notices on the table to say that they were reserved for people with dogs, but as only one of the four was occupied we thought it would be okay to sit here.
The waitress told us in no uncertain terms. These tables were reserved for people with dogs. I explained that I had a bad back and needed to sit in the comfortable seat, but she just reiterated that they were reserved for customers with dogs and we would have to move.
No offer was made to move a comfortable chair to a different table or what would’ve made things better would be for her to say you may sit there unless they are needed by someone with a dog in which case we would’ve moved.
We did not stay and we did not order, but I did ask to see the manager. He, although sympathetic said he would speak her and asked if we would then go back into the restaurant.
Having been humiliated in front of other diners, there was no way we were going back into the restaurant.
I think staff members need to be aware that not everybody is able bodied and able to sit at a kitchen type chair, which is the case for me.
There was no Customer care offered in my opinion and we will not be returning which is a pity as we’ve always use this garden centre and spent many hundreds of pounds here historically..
I would advise that if you suffer with any disability at all to avoid this at all costs.
翻译：我们选择这个花园中心去吃午餐，因为他们有柔软的座位，这对我的背部有好处。不幸的是，即使有人坐在那里，软座位也被封锁了，而工作人员似乎不知道为什么。
我们在狗友好的区域选择了看起来舒适的座位。桌子上贴着告示说这是为养狗的人预留的，但由于四间只有一间有人，我们认为坐在这里也可以。
女服务员毫不含糊地告诉我们。这些桌子是为养狗的人保留的。我解释说我的背部不好，需要坐在舒适的座位上，但她只是重申，这些座位是为携带狗的顾客保留的，我们必须搬家。
没有提出将舒适的椅子移到另一张桌子上，或者让事情变得更好的是她说你可以坐在那里，除非有人养狗需要它们，在这种情况下我们会搬走。
我们没有留下来，也没有点菜，但我确实要求见经理。他虽然表示同情，但表示他会和她说话，并问我们是否可以回到餐厅。
在其他食客面前受到羞辱后，我们不可能再回到餐厅了。
我认为工作人员需要意识到，并不是每个人都身体健康，能够坐在厨房式的椅子上，我就是这种情况。
我认为没有提供客户服务，我们不会回来，这很遗憾，因为我们一直使用这个花园中心，并且历史上在这里花费了数百英镑。
我建议，如果您患有任何残疾，请不惜一切代价避免这种情况。
我们在狗友好的区域选择了看起来舒适的座位。桌子上贴着告示说这是为养狗的人预留的，但由于四间只有一间有人，我们认为坐在这里也可以。
女服务员毫不含糊地告诉我们。这些桌子是为养狗的人保留的。我解释说我的背部不好，需要坐在舒适的座位上，但她只是重申，这些座位是为携带狗的顾客保留的，我们必须搬家。
没有提出将舒适的椅子移到另一张桌子上，或者让事情变得更好的是她说你可以坐在那里，除非有人养狗需要它们，在这种情况下我们会搬走。
我们没有留下来，也没有点菜，但我确实要求见经理。他虽然表示同情，但表示他会和她说话，并问我们是否可以回到餐厅。
在其他食客面前受到羞辱后，我们不可能再回到餐厅了。
我认为工作人员需要意识到，并不是每个人都身体健康，能够坐在厨房式的椅子上，我就是这种情况。
我认为没有提供客户服务，我们不会回来，这很遗憾，因为我们一直使用这个花园中心，并且历史上在这里花费了数百英镑。
我建议，如果您患有任何残疾，请不惜一切代价避免这种情况。
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