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Comedy of Errors
Sunshine1177877****
Comedy of Errors
ASK Italian的点评
点评：We went to Ask Italian to celebrate my sister's birthday. We ordered drinks to start. I was served a watered down aperol spritz that I took back and it was changed with no problem. We waited around 20 minutes for a bottle of wine that we ordered only to be told that staff could not remove the cork/ top of the bottle. It arrived around 10 minutes later. Starters came shortly after. Around 20 mins after the starters we were told that one of the ingredients for the calzone one of the party ordered was unavailable so they selected another main meal only to have the calzone served to them when the mains arrived. We pointed this out to the waitress and she apologised and said the second choice (king prawn pizza) was on the way. Another one of the mains (king prawn linguine) was very unsatisfactory as it came with one king prawn! When we questioned the staff about this we were told it had been prepared according to head office guidelines!! Also when a second bottle of wine was ordered we asked for an extra glass and got an extra glass of wine served to us!! In addition to this when we got the bill we were charged for the calzone which we had been told was unavailable and the replacement meal. We really did expect better service and there was no excuse for so many errors on a quiet Sunday afternoon. The blame lies with management who left inexperienced staff in charge of the restaurant. We definitely won't be visiting this branch of Ask Italian again.
翻译：我们去 Ask Italian 庆祝我姐姐的生日。我们点了饮料作为开胃菜。他们给我端上了一杯淡的阿佩罗鸡尾酒，我把它拿回去，服务员很顺利地换了酒。我们等了大约 20 分钟才等到我们点的一瓶酒，却被告知工作人员无法打开瓶塞/瓶盖。大约 10 分钟后，酒就端上了。开胃菜很快就上来了。大约 20 分钟后，我们被告知，其中一位客人点的馅饼的一种配料已经卖完了，所以他们选择了另一道主菜，但主菜上来后，馅饼才端上来。我们向女服务员指出了这一点，她道了歉，说第二种选择（大虾披萨）正在路上。另一道主菜（大虾扁面条）非常不令人满意，因为它配了一只大虾！当我们向工作人员询问此事时，他们说这是根据总部的指导方针准备的！！此外，当我们点了第二瓶葡萄酒时，我们要求再加一杯，结果他们又给我们送来了一杯葡萄酒！！此外，当我们拿到账单时，他们还向我们收取了馅饼的费用，我们被告知馅饼已经卖完了，还给我们换了份餐。我们确实期待更好的服务，在一个安静的周日下午出现这么多错误是没有道理的。责任在于管理层，他们让没有经验的员工来管理餐厅。我们绝对不会再来 Ask Italian 的这家分店了。
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