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a truly disappointing Christmas Day Experince
Tripadvisor用户
a truly disappointing Christmas Day Experince
Horsted Place Restaurant的点评
点评：My husband and I were invited for Christmas Day dinner with friends. Our friends were treating us, having traveled from the Isle of Wight for the event and having great expectations, having had food there in the past.
Unfortunately, our whole group was very disappointed. We arrived early and were greeted with a glass of processo and friendly staff. However, after being seated in the lounge we expected to be at our table at the booked time. Our party of seven was finally taken to a private room just over an hour after our booked time, and at no time was an apology given for the delay in being seated. the time had been chosen early as we had an elderly couple at our party and wished to travel home before it was dark.
The rooms both the lounge and dining room were sparsely decorated fitting a Christmas day dinner with no tree or decorations and no fire lit. The private room had a red runner on the table and crackers but that was the extent of the decorations Our table was very large and we had almost to shout at each other in conversation. the food was fine but not fine dining as expected from the price.
Along with one other member of our party needing special dietary requirements,(informed well in advance at the original booking some months before)
there was no alternative offered for cheese and biscuits or mince pies. we had to ask for spoons on the table and when the coffee arrived we had to once again ask for dairy-free milk alternatives.
Due to the lateness of our seating, it was dark outside when we finished our meal, and we were in the overflow car park which had no lighting, and with two disabled members of our group it was unstable underfoot. at no point was there an offer to open the side door or help get our disabled down the stairs. Sadly a truly disappointing experience.
Unfortunately, our whole group was very disappointed. We arrived early and were greeted with a glass of processo and friendly staff. However, after being seated in the lounge we expected to be at our table at the booked time. Our party of seven was finally taken to a private room just over an hour after our booked time, and at no time was an apology given for the delay in being seated. the time had been chosen early as we had an elderly couple at our party and wished to travel home before it was dark.
The rooms both the lounge and dining room were sparsely decorated fitting a Christmas day dinner with no tree or decorations and no fire lit. The private room had a red runner on the table and crackers but that was the extent of the decorations Our table was very large and we had almost to shout at each other in conversation. the food was fine but not fine dining as expected from the price.
Along with one other member of our party needing special dietary requirements,(informed well in advance at the original booking some months before)
there was no alternative offered for cheese and biscuits or mince pies. we had to ask for spoons on the table and when the coffee arrived we had to once again ask for dairy-free milk alternatives.
Due to the lateness of our seating, it was dark outside when we finished our meal, and we were in the overflow car park which had no lighting, and with two disabled members of our group it was unstable underfoot. at no point was there an offer to open the side door or help get our disabled down the stairs. Sadly a truly disappointing experience.
翻译：我和我丈夫被邀请与朋友一起参加圣诞节晚餐。我们的朋友招待了我们，他们从怀特岛来参加这次活动，对我们抱有很大的期望，因为过去在那里吃过食物。
不幸的是，我们整个团队都非常失望。我们很早就到了，迎接我们的是一杯咖啡和友好的工作人员。然而，在休息室就座后，我们预计会在预订的时间到达我们的餐桌。我们一行七人终于在预订时间后一个多小时被带到了一个私人房间，而且没有人为延迟入座而道歉。时间选得很早，因为我们的聚会上有一对老年夫妇，他们希望在天黑之前回家。
休息室和餐厅的房间装饰稀疏，没有树木或装饰品，也没有生火，适合圣诞节晚餐。私人房间的桌子上有一条红色的滑道和饼干，但这就是装饰的范围。我们的桌子很大，我们在谈话时几乎要互相大喊大叫。食物很好，但不像价格预期的那样精致。
与我们团体中的另一名需要特殊饮食要求的成员一起（在几个月前的原始预订中提前告知）
没有提供奶酪和饼干或肉馅饼的替代品。我们不得不要桌子上的勺子，当咖啡端上来时，我们不得不再次要求提供不含乳制品的牛奶替代品。
由于我们座位晚了，吃完饭时外面天已经黑了，而且我们在没有照明的溢出停车场，加上我们团里有两名残疾人，脚下很不稳定。从来没有提出要打开侧门或帮助我们的残疾人下楼梯。可悲的是，这是一次真正令人失望的经历。
不幸的是，我们整个团队都非常失望。我们很早就到了，迎接我们的是一杯咖啡和友好的工作人员。然而，在休息室就座后，我们预计会在预订的时间到达我们的餐桌。我们一行七人终于在预订时间后一个多小时被带到了一个私人房间，而且没有人为延迟入座而道歉。时间选得很早，因为我们的聚会上有一对老年夫妇，他们希望在天黑之前回家。
休息室和餐厅的房间装饰稀疏，没有树木或装饰品，也没有生火，适合圣诞节晚餐。私人房间的桌子上有一条红色的滑道和饼干，但这就是装饰的范围。我们的桌子很大，我们在谈话时几乎要互相大喊大叫。食物很好，但不像价格预期的那样精致。
与我们团体中的另一名需要特殊饮食要求的成员一起（在几个月前的原始预订中提前告知）
没有提供奶酪和饼干或肉馅饼的替代品。我们不得不要桌子上的勺子，当咖啡端上来时，我们不得不再次要求提供不含乳制品的牛奶替代品。
由于我们座位晚了，吃完饭时外面天已经黑了，而且我们在没有照明的溢出停车场，加上我们团里有两名残疾人，脚下很不稳定。从来没有提出要打开侧门或帮助我们的残疾人下楼梯。可悲的是，这是一次真正令人失望的经历。
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