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Great food but service needs improvement
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Great food but service needs improvement
Pho Bournemouth的点评
点评：I have dined here many times, but our last experience wasn't good. We entered the restaurant and the staff member (Dwayne) couldn't find a table for us even though it was not busy. I was the one who suggested where to sit, and the other customers said that we could take their table since they were almost finished. Then we sat down, he didn't give us any menu nor asked for drinks. We have four kids and he just ignored us. We took the menu from the station because no one was assisting us. No kid's menu, no highchairs, no crayons or anything that was offered. We waited for almost 30 mins just to order. We called him and said we were ready to order. He said he would come back, but he didn't. He prioritized other tables. He was clearing up empty tables, which he could do after taking our orders. He was hosting. He was taking the order of other table even though we came first. He was walking around looking for something to do apart from taking our order. He really ignored us the whole time. I guess he wants us to leave because we have 4 children with us. No one asked if there was anyone with allergies in our group. Then I asked for the manager so I could complain. The staff, which I don't know the name, did a great service recovery. He was the one who looked after us the whole time and his service was great.
As an assistant general manager in another restaurant, I know that we didn't have good service. I never complained in the restaurant, but our bad experience was enough reason to complain. I am writing down this review/feedback so they can improve the service, especially for customers with kids. The food was great, but the service needs improvement.
**Dined Aug 4 at lunch time.
As an assistant general manager in another restaurant, I know that we didn't have good service. I never complained in the restaurant, but our bad experience was enough reason to complain. I am writing down this review/feedback so they can improve the service, especially for customers with kids. The food was great, but the service needs improvement.
**Dined Aug 4 at lunch time.
翻译：我在这里吃过很多次饭，但是上次的体验并不好。我们走进餐厅，尽管店员（Dwayne）并不忙，但是他却没能为我们找到一张桌子。是我建议坐在哪里的，其他顾客说因为他们快吃完了，所以我们可以坐他们的桌子。然后我们坐下，他没有给我们菜单，也没有要饮料。我们有四个孩子，他就是无视我们。我们从菜单台上拿了菜单，因为没有人帮助我们。没有儿童菜单，没有高脚椅，没有蜡笔或任何提供的东西。我们等了将近 30 分钟才点餐。我们打电话给他，说我们准备点餐。他说他会回来，但是没有。他优先考虑其他桌子。他正在清理空桌子，这可以在我们点完餐后再做。他是主人。尽管我们先到，但他还是在接受其他桌子的订单。他四处走动，想找点除了点餐以外的事情做。他真的一直无视我们。我猜他是想让我们离开，因为我们带着四个孩子。没有人问我们团里是否有人过敏。后来我找了经理，想投诉一下。那位我不知道名字的员工服务态度很好。他全程都照顾着我们，服务也很棒。
作为另一家餐厅的副总经理，我知道我们餐厅的服务不太好。我从未在这家餐厅抱怨过，但我们糟糕的用餐体验足以让我抱怨。我写下这篇评论/反馈，是为了让他们改进服务，尤其是针对带孩子的顾客。食物很棒，但服务需要改进。
**8月4日午餐时间用餐。
作为另一家餐厅的副总经理，我知道我们餐厅的服务不太好。我从未在这家餐厅抱怨过，但我们糟糕的用餐体验足以让我抱怨。我写下这篇评论/反馈，是为了让他们改进服务，尤其是针对带孩子的顾客。食物很棒，但服务需要改进。
**8月4日午餐时间用餐。
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