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AVOID THIS PLACE AT ALL COSTS
托尔公园酒店的点评
点评：The venue is old with an ingrained stench of fried chips and grease. On the website and booking.com app it states that food is available at the location. This is not true. On arrival I was informed that the kitchen is not in use "out of season" - no breakfast of cooking facilities available. Local shop is not within walking distance (car needed). I arrived late on the day of checking (20 minutes over the 22:00 checking in time) and was charged £15 which had to be paid to a member of staff that had to attend the premises. The hotel is unmanned day and night. I later found out that other people were also charged on arrival for things beyond their control. One guest informed me that she was told her room was no longer available and was charge an additional £35 on checkin to upgrade her room. The place also operates as a hostel when out of season, the cleanliness and standard of this place is very poor and the people who occupy this building are friendly but they are not the type of people who you would expect to share a hotel with for business or pleasure trips. There is very limited parking which was a struggle on a daily basis. Broken glass alcohol bottles and refuse bags in the car parking area. I should have stayed for 6 nights but checked out a day early as I was unable to stay there any longer due to the poor standard of the place. It felt unclean and unsafe. There was no house keeping service and I slept in the same sheets for 5 days. Reception is unmanned and takes 30 or more minutes for someone to arrive (after calling the mobile number displayed at reception). I requested toilet paper and room service, I was gifted £1.19 toilet paper (from the happy shopper) by the reception man when he arrived and no room service. Not a place I would recommend or ever stay again. Booking.com also did nothing about my complaint (was on the phone for nearly 2 hours).
翻译：这家酒店很旧，散发着炸薯条和油脂的恶臭。网站和 booking.com 应用程序上都说酒店有食物供应。但事实并非如此。我到达酒店时被告知，厨房在“淡季”不使用 - 没有早餐或烹饪设施。步行距离内没有当地商店（需要开车）。我入住当天很晚才到（比 22:00 的入住时间晚了 20 分钟），被收取了 15 英镑的费用，这笔费用必须支付给必须到场的工作人员。酒店白天和晚上都无人值守。我后来发现，其他人在抵达时也被收取了超出他们控制范围的费用。一位客人告诉我，她被告知她的房间不再可用，并在入住时额外收取 35 英镑以升级她的房间。这里在淡季也作为旅馆运营，这里的清洁度和标准非常差，住在这栋楼里的人很友好，但他们不是那种你会期望在商务或休闲旅行中与之共住酒店的人。停车位非常有限，每天都很费劲。停车场里有破碎的玻璃酒瓶和垃圾袋。我本应该住 6 晚，但提前一天退房，因为这个地方的标准太差，我无法再住下去了。感觉不干净也不安全。没有客房清洁服务，我在同一张床单上睡了 5 天。前台无人值守，需要 30 分钟或更长时间才会有人来（拨打前台显示的手机号码后）。我要求提供卫生纸和客房服务，接待员到达时送给我 1.19 英镑的卫生纸（来自快乐的顾客），但没有客房服务。我不会推荐或再住这里。Booking.com 也没有对我的投诉采取任何行动（我打了近 2 个小时的电话）。
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