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Jan P
Don’t your staff know which company (app) controls the car park?
TLH Victoria Hotel的点评
点评：I had to visit your hotel on 3 occasions over the last weekend 11th - 13th April.
As I had been here on many occasions in the past, I proceeded to pay for my parking via the ‘Pay by phone’ parking app.
On 3 occasions, the app was saying it didn’t recognise the location code 808348 I was inputting. On 3 occasions, I went to the Victoria reception to pay for my parking, which in itself isn’t a big issue.
But on each of those occasions, I spoke to a different receptionist and relayed the problem I was having. I even showed them my phone and the app was clearly showing!
At no time did ANY of them advise me that the Pay by Phone app had ceased at your hotel from 26th March. I have since been in contact with the Pay by Phone app company and they have now informed me of the correct company/app I should be using. Maybe you should do the same so that you can correctly inform your guests which app they should be using.
I could have been saved a lot of time and hassle. I tried un-installing and re-installing the app numerous times because I thought there was an issue with my phone/settings etc.
I wonder how many of your guests are going to end up with parking fines through no fault of their own because your staff don’t know the basic facts about the hotel in which they work.
As I had been here on many occasions in the past, I proceeded to pay for my parking via the ‘Pay by phone’ parking app.
On 3 occasions, the app was saying it didn’t recognise the location code 808348 I was inputting. On 3 occasions, I went to the Victoria reception to pay for my parking, which in itself isn’t a big issue.
But on each of those occasions, I spoke to a different receptionist and relayed the problem I was having. I even showed them my phone and the app was clearly showing!
At no time did ANY of them advise me that the Pay by Phone app had ceased at your hotel from 26th March. I have since been in contact with the Pay by Phone app company and they have now informed me of the correct company/app I should be using. Maybe you should do the same so that you can correctly inform your guests which app they should be using.
I could have been saved a lot of time and hassle. I tried un-installing and re-installing the app numerous times because I thought there was an issue with my phone/settings etc.
I wonder how many of your guests are going to end up with parking fines through no fault of their own because your staff don’t know the basic facts about the hotel in which they work.
翻译：4月11日至13日的上周末，我不得不三次前往贵酒店。
由于我之前来过这里很多次，所以我选择通过“手机支付”停车应用程序支付停车费。
有三次，应用程序都提示无法识别我输入的808348位置代码。我三次前往维多利亚酒店的前台支付停车费，这本身并不是什么大问题。
但每次我都联系了不同的接待员，并向他们反映了我遇到的问题。我甚至还给他们看了我的手机，应用程序显示一切正常！
他们从来没有告诉我贵酒店的手机支付应用程序从3月26日起已经停止使用。之后，我一直联系手机支付应用程序的公司，他们现在已经告知我应该使用哪个公司/应用程序。或许贵酒店也应该这样做，这样才能正确地告知客人应该使用哪个应用程序。
我本来可以省去很多时间和麻烦。我尝试卸载并重新安装这个应用程序好几次，因为我以为是我的手机/设置等出了问题。
我很好奇，有多少客人最终会因为你们的员工不了解他们所在酒店的基本情况而无辜地收到停车罚单。
由于我之前来过这里很多次，所以我选择通过“手机支付”停车应用程序支付停车费。
有三次，应用程序都提示无法识别我输入的808348位置代码。我三次前往维多利亚酒店的前台支付停车费，这本身并不是什么大问题。
但每次我都联系了不同的接待员，并向他们反映了我遇到的问题。我甚至还给他们看了我的手机，应用程序显示一切正常！
他们从来没有告诉我贵酒店的手机支付应用程序从3月26日起已经停止使用。之后，我一直联系手机支付应用程序的公司，他们现在已经告知我应该使用哪个公司/应用程序。或许贵酒店也应该这样做，这样才能正确地告知客人应该使用哪个应用程序。
我本来可以省去很多时间和麻烦。我尝试卸载并重新安装这个应用程序好几次，因为我以为是我的手机/设置等出了问题。
我很好奇，有多少客人最终会因为你们的员工不了解他们所在酒店的基本情况而无辜地收到停车罚单。
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