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The Hourglass的点评
点评：I’d like to first start by saying I gave them a chance to rectify their mistakes, however they have ignored my emails. Me and my partner visited the hourglass in December firstly we arrived and they didn’t have our booking even though we booked about two months in advance. There was lots of confusion but eventually they us sat down. We ordered our mains there was no vegetarian roast on the menu, however they said that they could do a vegetarian roast for us. We waited 1 1/2 hours for our mains to arrive which is absolutely mad. They weren’t even busy. When my vegetarian roast arrived, it didn’t come with gravy or any roast accompaniments e.g Yorkshire pudding. When I complained about this, they said that it was because they didn’t have any vegetarian l gravy. They brought out a Yorkshire pudding which after I ate it I found out was made from beef fat. Now I’m not a very over the top vegetarian but if this was someone else who had very strong beliefs that would be mortifying for them. they offered us a free dessert. However, we only had two hours parking and at this point we had no time left and couldn’t add it on. As it took so long for our food to be served. We also didn’t have time to go for a walk which we had planned to do after our meal. All in all a really bad experience.
翻译：首先我想说的是，我给了他们改正错误的机会，但他们却无视我的电子邮件。我和我的伙伴在 12 月第一次来到沙漏餐厅，我们到达时他们没有收到我们的预订，尽管我们提前两个月预订了。当时我们非常混乱，但最终他们让我们坐了下来。我们点了主菜，菜单上没有素食烤肉，但他们说可以为我们做一份素食烤肉。我们等了一个半小时才等到主菜，这真是太疯狂了。他们甚至都不忙。当我点的素食烤肉上来时，没有配肉汁或任何烤肉配菜，例如约克郡布丁。当我抱怨这件事时，他们说这是因为他们没有素食肉汁。他们端上来了一份约克郡布丁，我吃完后才发现它是用牛脂做的。现在我并不是一个极端的素食主义者，但如果这是另一个有强烈信仰的人，那对他们来说会很尴尬。他们给我们提供了免费甜点。但是，我们只有两个小时的停车时间，此时我们已经没有时间了，无法再加餐了。因为我们的食物等了太久才上桌。我们也没有时间去散步，而我们原本计划饭后去散步。总而言之，这是一次非常糟糕的经历。
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