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Mixed views
Alison C
Mixed views
Bella Italia的点评
点评：A bit of a mixed review for our visit. Whilst the staff were friendly and the food was tasty, the service was pretty slow. We chose vegan options as my daughter has a dairy allergy. They were fairly busy but we waited 1hr 15 for the main meals to arrive. A couple who arrived at the same time as us were leaving having had their meal when our mains arrived. A table next to us arrived a fair while after us and they were half way through their mains when our mains arrived. Not sure if having a food allergy meant a longer wait to prepare food.
Also, I don’t appreciate having a 10% service charged automatically added to my bill. I feel that this should be optional extra on the card reader which I can opt in/out of but it was on included in the total final amount I was given and added to the card reader amount without any mention by the waitress. I’m not one for making a fuss but given how long it took for the food to arrive, I probably wouldn’t have left a tip if it had been clearly optional and I could opt in/out of. This isn’t an issue with the Chester restaurant more an issue with the policy of Bella Italia.
Also, I don’t appreciate having a 10% service charged automatically added to my bill. I feel that this should be optional extra on the card reader which I can opt in/out of but it was on included in the total final amount I was given and added to the card reader amount without any mention by the waitress. I’m not one for making a fuss but given how long it took for the food to arrive, I probably wouldn’t have left a tip if it had been clearly optional and I could opt in/out of. This isn’t an issue with the Chester restaurant more an issue with the policy of Bella Italia.
翻译：对我们的这次访问评价褒贬不一。虽然工作人员很友好，食物也很美味，但服务相当慢。我们选择了素食，因为我的女儿有乳制品过敏。他们相当忙，但我们等了 1 小时 15 分钟才等到主菜。与我们同时到达的一对夫妇吃完饭正要离开时，我们的主菜来了。我们隔壁桌的人比我们晚到一段时间，当我们的主菜来的时候，他们才吃了一半的主菜。不确定食物过敏是否意味着要等更长时间才能上菜。
另外，我不喜欢账单上自动加收 10% 的服务费。我觉得这应该是读卡器上的可选附加功能，我可以选择加入或退出，但它被包含在我收到的最终总金额中，并被添加到读卡器金额中，而服务员没有提及。我不喜欢小题大做，但考虑到食物上桌花了这么长时间，如果小费是明文规定可以给或不给的话，我可能就不会给小费了。这跟Chester餐厅无关，而是Bella Italia的政策有问题。
另外，我不喜欢账单上自动加收 10% 的服务费。我觉得这应该是读卡器上的可选附加功能，我可以选择加入或退出，但它被包含在我收到的最终总金额中，并被添加到读卡器金额中，而服务员没有提及。我不喜欢小题大做，但考虑到食物上桌花了这么长时间，如果小费是明文规定可以给或不给的话，我可能就不会给小费了。这跟Chester餐厅无关，而是Bella Italia的政策有问题。
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