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Left with no food after more than an hour…
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Left with no food after more than an hour…
Duttons Chester的点评
点评：We popped in for lunch before we went to an appointment, so we’re on a bit of a schedule, but had an hour and a half before we had to be 5 minutes away, so figured it would be fine…
We chose Duttons as we’ve been there before on a few occasions and it was always good.
We were directed to a table, without menus, and sat there, waiting, for 10 minutes before we went to get them ourselves. The waitress said she’d be there ‘in a minute’. Ten minutes later she arrived to take our orders and off she went.
I noticed that the table beside us seemed pretty unhappy at that point and was about to find out why.
Almost an hour later, we still had no food. So we found her again and asked if she had any idea when it might materialise, as we needed to leave in a very short while. She said she’d check, and came back again to say it would ‘probably be five minutes as half of it was ready’.
Ten minutes later, the manager appeared to apologise and say that it would be a further ten minutes and that we should have been told on entry that there was a thirty minute delay (we weren’t and that still doesn’t account for the other 30 minutes…).
At this point, we gave up - I told him we were leaving. He didn’t charge us for the drinks we’d had, but we literally ended up with a supermarket sandwich while running to our appointment.
Not good enough Duttons and reading through the reviews, this has been a problem for a long time - you need to sort it out.
We had literally only ordered sandwiches and soups etc - what could possibly take so long, even on a busy day?
And please don’t ask me to ‘contact you personally’ so you can look into it further, because although the manager on the day apologised, he really didn’t seem that bothered, so there’s really no point.
Definitely won’t be going back.
We chose Duttons as we’ve been there before on a few occasions and it was always good.
We were directed to a table, without menus, and sat there, waiting, for 10 minutes before we went to get them ourselves. The waitress said she’d be there ‘in a minute’. Ten minutes later she arrived to take our orders and off she went.
I noticed that the table beside us seemed pretty unhappy at that point and was about to find out why.
Almost an hour later, we still had no food. So we found her again and asked if she had any idea when it might materialise, as we needed to leave in a very short while. She said she’d check, and came back again to say it would ‘probably be five minutes as half of it was ready’.
Ten minutes later, the manager appeared to apologise and say that it would be a further ten minutes and that we should have been told on entry that there was a thirty minute delay (we weren’t and that still doesn’t account for the other 30 minutes…).
At this point, we gave up - I told him we were leaving. He didn’t charge us for the drinks we’d had, but we literally ended up with a supermarket sandwich while running to our appointment.
Not good enough Duttons and reading through the reviews, this has been a problem for a long time - you need to sort it out.
We had literally only ordered sandwiches and soups etc - what could possibly take so long, even on a busy day?
And please don’t ask me to ‘contact you personally’ so you can look into it further, because although the manager on the day apologised, he really didn’t seem that bothered, so there’s really no point.
Definitely won’t be going back.
翻译：我们在赴约之前顺便去吃了午饭，所以时间安排得比较紧凑，不过还有一个半小时，我们得在五分钟路程之外，所以觉得应该没问题……
我们选择了Duttons，因为之前来过几次，每次都感觉不错。
我们被领到一张没有菜单的桌子旁，在那里等了十分钟才自己去拿。服务员说她“马上就来”。十分钟后，她过来给我们点菜，然后就走了。
我注意到我们旁边的桌子当时看起来不太高兴，正想问问原因。
差不多一个小时过去了，我们还是没有菜。于是我们再次找到她，问她什么时候能上菜，因为我们很快就要离开了。她说她会确认一下，然后又回来告诉我们“大概五分钟就好了，一半都准备好了”。
十分钟后，经理似乎道了歉，说还要再等十分钟，我们一进门就应该被告知延误了三十分钟（我们没有被告知，而且这还不算另外三十分钟……）。
这时，我们放弃了——我告诉他我们要走了。他没有收我们喝的饮料费，但我们最终在赶赴预约地点的路上，吃了一个超市三明治。
Duttons 服务不够好，看了评论，这个问题已经存在很久了——你们需要解决这个问题。
我们实际上只点了三明治和汤之类的——即使在繁忙的日子里，怎么可能要等这么久？
还有，请不要让我“亲自联系您”，以便您进一步了解情况，因为虽然当天经理道了歉，但他似乎真的不在乎，所以真的没有意义。
绝对不会再去了。
我们选择了Duttons，因为之前来过几次，每次都感觉不错。
我们被领到一张没有菜单的桌子旁，在那里等了十分钟才自己去拿。服务员说她“马上就来”。十分钟后，她过来给我们点菜，然后就走了。
我注意到我们旁边的桌子当时看起来不太高兴，正想问问原因。
差不多一个小时过去了，我们还是没有菜。于是我们再次找到她，问她什么时候能上菜，因为我们很快就要离开了。她说她会确认一下，然后又回来告诉我们“大概五分钟就好了，一半都准备好了”。
十分钟后，经理似乎道了歉，说还要再等十分钟，我们一进门就应该被告知延误了三十分钟（我们没有被告知，而且这还不算另外三十分钟……）。
这时，我们放弃了——我告诉他我们要走了。他没有收我们喝的饮料费，但我们最终在赶赴预约地点的路上，吃了一个超市三明治。
Duttons 服务不够好，看了评论，这个问题已经存在很久了——你们需要解决这个问题。
我们实际上只点了三明治和汤之类的——即使在繁忙的日子里，怎么可能要等这么久？
还有，请不要让我“亲自联系您”，以便您进一步了解情况，因为虽然当天经理道了歉，但他似乎真的不在乎，所以真的没有意义。
绝对不会再去了。
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