拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
Was spoken to quite rudely by THE OWNER! 😳
Tripadvisor用户
Was spoken to quite rudely by THE OWNER! 😳
Fresh Cup Roastery Cafe的点评
点评：I’m not one to publicly call out a person or business, and I’ve never done it before but I feel I really have to share this experience. My daughter (4 years old) and I were at fresh cup in saanichton just now and we ordered our drinks and treats and then the very kind girl at the til said we are welcome to take a seat and wait for our drinks. While on our way to sit down My daughter was curious and we just quietly paused for a moment well out of the way to watch the man making the drinks, as there wasn’t anyone behind us or near us. The man making the drinks had a little spill of the drink he was working on and I quietly mentioned to my daughter “oh, that poor man, I hope he hasn’t burned himself” and explained to her that the machine is hot. He then very rudely turned around and demanded we get out of the lane way (which we were not even blocking at all and no other patrons were near by) and said it is distracting for him and that we had to go take a seat. What if we were glancing at the display case of food to purchase?? Or thinking of ordering something more?. I think perhaps he was unhappy that he had spilled the drink and took it out on myself and my young daughter. I was appalled at the way he spoke to us. I asked the very kind girl on the til afterwards if I could mention it to the owner and she said he was the owner! I then went and spoke to him and he continued to be rude and borderline angry towards us. This was such a disappointing and unsettling experience. And I reminded him he is in customer service and that my daughter was just a child who wanted to stand back and quietly watch for a second. He then tried to make the excuse that the laneway needs to be kept clear and that there was a woman with a stroller coming next. To note this woman with stroller didn’t even enter until we were seated. Also I mentioned I did see the sign about not blocking the space which we were most definitely not. The girl behind the till apologized profusely and I could tell she was embarrassed I love supporting local and will continue to do so but I do expect a certain level of respect and kindness. This we did not receive 😞 I actually left shaking because he was so confrontational. I’ve never had this happen at a coffee shop or any shop before for that matter. since I cannot complain to management I’m venting on here. Rant over.
翻译：我不是一个公开指责个人或企业的人，我以前从未这样做过，但我觉得我真的必须分享这种经历。我的女儿（4 岁）和我刚刚在 saanichton 的新鲜杯子里，我们点了饮料和零食，然后那个非常善良的女孩说欢迎我们坐下来等我们的饮料。在我们坐下来的路上，我的女儿很好奇，我们只是安静地停了一会儿，远远地看着那个做饮料的人，因为我们身后或我们附近没有人。制作饮料的人将他正在制作的饮料洒了一点，我悄悄地对我女儿说：“哦，那个可怜的人，我希望他没有烫伤自己”，并向她解释说机器很热。然后他非常粗鲁地转身并要求我们离开车道（我们甚至根本没有阻挡并且附近没有其他顾客）并说这让他分心并且我们不得不去坐下。如果我们扫一眼要购买的食品展示柜怎么办？或者想订购更多东西？我想他可能不高兴他把饮料洒了出来，然后冲到我和我的小女儿身上。他对我们说话的方式让我感到震惊。后来我问了那个非常善良的女孩是否可以向店主提一下，她说他就是店主！然后我去和他说话，他继续对我们粗鲁和近乎愤怒。这是一次令人失望和不安的经历。我提醒他，他在做客户服务，我女儿只是个孩子，想退后一步，静静地看一会。然后他试图找借口说巷道需要保持畅通，旁边有一个推着婴儿车的女人。请注意，在我们坐下之前，这位推着婴儿车的女士甚至都没有进来。我还提到我确实看到了关于不阻塞空间的标志，而我们绝对没有。收银台后面的女孩连连道歉，我看得出来她很尴尬我喜欢支持当地人并将继续这样做，但我确实希望得到一定程度的尊重和善意。我们没有收到这个 😞 实际上我离开时发抖，因为他是如此对抗。就此而言，我以前从未在咖啡店或任何商店发生过这种情况。因为我不能向管理层投诉，所以我在这里发泄。吐槽完了
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
