点评:Disappointing Stay. I had called a week before to let them know it was my Birthday. The person I spoke to said they would note it down. When I got to check in, there's no record of the note. The check in person then proceeded to interrogate me about who I spoke to. And didn't seem interested.
The check in itself was ridiculously long. I waited 45 minutes for them to find a room. I eventually had to go to the desk to find out what was going on, only for them to tell me that the shift had changed, and the previous person didn't bother to tell the next shift. Yeah, not so Grand a Hotel so far.
Hotel looks great from the outside, but rooms are small. There's only one 2 pin plug, so you can't charge more than 1 phone. Simply ridiculous in this day and age.
Staff are not friendly. I make it my duty to always greet staff when I stay at a hotel, half of them didn't even greet back. No smiles, no friendly wave. Some reluctantly greeted back.
Breakfast was ok on the 1st day. Nothing special. 2nd day breakfast was truly terrible. There was even an inspector checking out the breakfast. Food was stale.
My final verdict, The Grand Hotel is not so Grand. At All
翻译:令人失望的入住体验。我提前一周打电话告诉他们今天是我的生日。接待人员说会记录下来。但当我办理入住时,却没有记录。之后,接待人员开始盘问我和谁说过话,而且似乎对此不感兴趣。
办理入住的时间长得离谱。我等了45分钟才找到房间。最后我不得不去前台问清楚发生了什么,结果他们告诉我换班了,而之前的工作人员根本没通知下一班。是啊,目前为止,这家酒店算不上豪华。
酒店外观看起来很棒,但房间很小。只有一个两孔插头,所以只能给一部手机充电。在如今这个时代,这简直太荒唐了。
员工不友好。我每次住酒店都会主动问候员工,但有一半的员工甚至都没有回应。没有笑容,也没有友好的挥手。有些人勉强回应。
第一天的早餐还可以,没什么特别的。第二天的早餐真是糟糕透了。甚至还有检查员来检查早餐。食物不新鲜。
我的最终结论是,这家圆山大酒店根本就不怎么样。一点也不。