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Worst experience ordering online
Curiosity5035709****
Worst experience ordering online
Hanabi的点评
点评：I had the WORST experience with this restaurant. I ordered through door dash online a few hours before my lunch break at work and once I paid for it online with my credit card, I received a text on my phone saying the order had been received and was placed. I went to the restaurant on my lunch break and walked into the restaurant where the fellow asked me are you picking up? I said yes and told him my name. He asked if it was with SKIP and for the order number but I said it was done online and I only had a text saying the order was being prepared. He started yelling at me for the order number over and over and I told him I only had this text confirmation and showed it to him. He said he had nothing ready for me and no such order. I asked him if he could prepare my order since I still wanted the food I had purchased online especially since I had paid for it and wasn't getting any food for the charge?! He said he couldn't do anything for me and was very rude. I told him this is such bad customer service. He said, "I don't care!". I went back to my car and looked up the HANABI charge on my credit card and it was there. I went back in and showed him and he said he had nothing and couldn't just give it to me since, "He's not GOD!" I told him I would be giving him a terrible review and he yelled, "I DON'T CARE!" I was shocked by the entire situation.
翻译：我在这家餐厅的体验糟透了。我在工作午休前几个小时通过 Door Dash 在线订餐，用信用卡在线支付后，手机收到一条短信，说订单已收到并已下单。午休时我去了餐厅，走进餐厅，服务员问我要取餐吗？我说是的，并告诉了他我的名字。他问我是不是用 SKIP 订餐，并询问订单号，但我说是在线订餐，只有一条短信说订单正在准备中。他开始一遍又一遍地冲我喊订单号，我告诉他我只有这条短信确认，并把确认信息给他看了。他说他什么都没准备好，也没有这个订单。我问他能不能帮我准备一下，因为我还想吃我在网上买的食物，尤其是我已经付了钱却没有收到任何食物？！他说他帮不了我，而且态度非常粗鲁。我告诉他，他们的客户服务太差了。他说：“我不在乎！”我回到车上，查了一下信用卡上的 HANABI 账单，果然在那里。我回去给他看，他说他什么也没有，不能直接给我，因为“他又不是上帝！”我告诉他我会给他差评，他却大喊：“我才不在乎！”整个情况让我震惊不已。
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