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Unfortunately not the experience that we were promised at the start
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Unfortunately not the experience that we were promised at the start
The Officers Mess的点评
点评：I've been in two minds whether to write this review or not.. and decided that I would have liked to have known this information before booking the officers mess for my wedding.
We had a great experience, to start off with. However we had a huge curveball in the shape of an incredibly serious health issue which led to a long stint in hospital for myself (the bride) with docs unsure I'd leave alive. This happened a week prior to our food tasting evening at the venue. My fiance, even though he had much much more important things on his mind at the time, called the venue to make them aware that we would not be able to attend the tasting in a weeks time and explained the unfolding situation. The response was understanding and he was told not to worry and to let them know when I'd be was doing better. This is where the issues started.
Once I was out of the woods (so to speak), we were back in contact with the venue to rearrange the food tasting. This was extremely iimportant to us, and we specifically picked a venue which did this prior to the wedding. However we were told that, no, we had missed our booking and they would not be willing to add us onto another tasting night. It added much more stress and anxiety onto our already horrendous situation we were dealing with, which the venue was aware of. It made us feel very insignificant and unwelcome. We were so uncomfortable with the way it was dealt with that we actually checked our contract and looked for other venues. Unfortunately we were locked in and would have lost our deposit if we'd moved venues.
That was issue #1.
Then we organised a rehearsal at the venue, and were told that someone would meet us there. We turned up, and the place was locked and in darkness - no one bothered to show up. We had planned to get married on the hill so we did what we could in terms of rehearsal, but as there was rain forecast, we really wanted to get inside to see what our wet weather plan was. Again this added unneeded stress and anxiety to the day. It was at this point that I made contact again and noted that no one was there to meet us for the rehearsal and pretty much was told that I was lying as they KNEW that someone was there to meet me. There was 8 of us, plus the celebrant who can 1000% vouch for the fact that there was no one there.
As you can imagine, it was at this point that I was wondering how our day was even going to go, considering the treatment that we'd had leading up to it. SOOO much stress was added to an already stressful time.
Luckily the day went well, thanks to my MC running the day like clockwork. A few things to note:
1. Bar and wait staff on the day were incredible and super friendly - could not fault them
2. Venue was supposed to bring out the rest of the cheese cake in the evening, which didn't happen and we were left with ridiculous amounts of cheese after buying extra to ensure we had enough for our day and night guests
3. Charge a friend of family member to switch on any fairy lights or candles as the venue don't do it for you
4. Views are insane - if it's not raining. We were lucky enough to get some shots on the hill, but had to get married on the deck under a marquee (we hadn't been able to get inside to see about another wet weather option)
Bottom line is, so long as you don't have any curveballs pre wedding then go ahead and book. But if you want peace of mind that you'll be cared about and that the venue will not add to any wedding stress maybe look somewhere else.
We had a great experience, to start off with. However we had a huge curveball in the shape of an incredibly serious health issue which led to a long stint in hospital for myself (the bride) with docs unsure I'd leave alive. This happened a week prior to our food tasting evening at the venue. My fiance, even though he had much much more important things on his mind at the time, called the venue to make them aware that we would not be able to attend the tasting in a weeks time and explained the unfolding situation. The response was understanding and he was told not to worry and to let them know when I'd be was doing better. This is where the issues started.
Once I was out of the woods (so to speak), we were back in contact with the venue to rearrange the food tasting. This was extremely iimportant to us, and we specifically picked a venue which did this prior to the wedding. However we were told that, no, we had missed our booking and they would not be willing to add us onto another tasting night. It added much more stress and anxiety onto our already horrendous situation we were dealing with, which the venue was aware of. It made us feel very insignificant and unwelcome. We were so uncomfortable with the way it was dealt with that we actually checked our contract and looked for other venues. Unfortunately we were locked in and would have lost our deposit if we'd moved venues.
That was issue #1.
Then we organised a rehearsal at the venue, and were told that someone would meet us there. We turned up, and the place was locked and in darkness - no one bothered to show up. We had planned to get married on the hill so we did what we could in terms of rehearsal, but as there was rain forecast, we really wanted to get inside to see what our wet weather plan was. Again this added unneeded stress and anxiety to the day. It was at this point that I made contact again and noted that no one was there to meet us for the rehearsal and pretty much was told that I was lying as they KNEW that someone was there to meet me. There was 8 of us, plus the celebrant who can 1000% vouch for the fact that there was no one there.
As you can imagine, it was at this point that I was wondering how our day was even going to go, considering the treatment that we'd had leading up to it. SOOO much stress was added to an already stressful time.
Luckily the day went well, thanks to my MC running the day like clockwork. A few things to note:
1. Bar and wait staff on the day were incredible and super friendly - could not fault them
2. Venue was supposed to bring out the rest of the cheese cake in the evening, which didn't happen and we were left with ridiculous amounts of cheese after buying extra to ensure we had enough for our day and night guests
3. Charge a friend of family member to switch on any fairy lights or candles as the venue don't do it for you
4. Views are insane - if it's not raining. We were lucky enough to get some shots on the hill, but had to get married on the deck under a marquee (we hadn't been able to get inside to see about another wet weather option)
Bottom line is, so long as you don't have any curveballs pre wedding then go ahead and book. But if you want peace of mind that you'll be cared about and that the venue will not add to any wedding stress maybe look somewhere else.
翻译：我一直在考虑是否要写这篇评论.. 并决定在为我的婚礼预订军官混乱之前我希望知道这些信息。
我们有一个很好的经验，开始。然而，我们遇到了一个非常严重的健康问题，导致我（新娘）长期住院，医生不确定我是否能活着离开。这发生在我们在会场品尝美食之夜的前一周。我的未婚夫，尽管他当时脑子里有更重要的事情，但还是打电话给会场，让他们知道我们将无法在几周后参加品酒会，并解释了正在发生的情况。得到的回应是理解，他被告知不要担心，并让他们知道我什么时候会做得更好。这是问题开始的地方。
一旦我走出困境（可以这么说），我们就重新与场地联系以重新安排美食品尝。这对我们来说非常重要，我们特地选择了一个在婚礼前进行此操作的场地。然而，我们被告知，不，我们错过了预订，他们不愿意让我们参加另一个品酒之夜。它给我们正在处理的已经很可怕的情况增加了更多的压力和焦虑，场地已经意识到了这一点。这让我们感到非常渺小和不受欢迎。我们对处理它的方式感到非常不舒服，以至于我们实际上检查了我们的合同并寻找其他场地。不幸的是，我们被锁在里面，如果我们搬家，我们就会失去押金。
那是第一个问题。
然后我们在场地组织了一次彩排，并被告知有人会在那里等我们。我们出现了，这个地方被锁上了，在黑暗中——没有人愿意出现。我们原本计划在山上结婚，所以我们在排练方面做了我们能做的，但由于预报有雨，我们真的很想进去看看我们的潮湿天气计划是什么。这再次给这一天增加了不必要的压力和焦虑。正是在这一点上，我再次联系并注意到没有人在那里与我们见面进行排练，并且几乎被告知我在撒谎，因为他们知道有人在那里与我见面。我们有 8 个人，加上可以 1000% 保证没有人在那里的司仪。
你可以想象，正是在这一点上，我想知道我们这一天要过得怎么样，考虑到我们在这之前所受到的待遇。已经很紧张的时间又增加了太多压力。
幸运的是，这一天很顺利，多亏了我的 MC 像发条一样运转。有几点需要注意：
1. 当天的酒吧和侍应生非常棒而且超级友好 - 挑不出他们的毛病
2. 场地应该在晚上拿出剩下的芝士蛋糕，但这并没有发生，我们在额外购买以确保我们有足够的东西供白天和晚上的客人使用后，剩下的奶酪数量多得离谱
3. 要求家人的朋友打开任何仙女灯或蜡烛，因为场地不会为您做这件事
4. 景色美极了——如果不下雨的话。我们很幸运能在山上拍到一些照片，但不得不在天棚下的甲板上结婚（我们没能进去看看另一个潮湿天气的选择）
底线是，只要您在婚礼前没有任何曲线球，就可以继续预订。但是，如果您想要安心，因为您会受到关心，并且场地不会增加任何婚礼压力，那么您可以看看其他地方。
我们有一个很好的经验，开始。然而，我们遇到了一个非常严重的健康问题，导致我（新娘）长期住院，医生不确定我是否能活着离开。这发生在我们在会场品尝美食之夜的前一周。我的未婚夫，尽管他当时脑子里有更重要的事情，但还是打电话给会场，让他们知道我们将无法在几周后参加品酒会，并解释了正在发生的情况。得到的回应是理解，他被告知不要担心，并让他们知道我什么时候会做得更好。这是问题开始的地方。
一旦我走出困境（可以这么说），我们就重新与场地联系以重新安排美食品尝。这对我们来说非常重要，我们特地选择了一个在婚礼前进行此操作的场地。然而，我们被告知，不，我们错过了预订，他们不愿意让我们参加另一个品酒之夜。它给我们正在处理的已经很可怕的情况增加了更多的压力和焦虑，场地已经意识到了这一点。这让我们感到非常渺小和不受欢迎。我们对处理它的方式感到非常不舒服，以至于我们实际上检查了我们的合同并寻找其他场地。不幸的是，我们被锁在里面，如果我们搬家，我们就会失去押金。
那是第一个问题。
然后我们在场地组织了一次彩排，并被告知有人会在那里等我们。我们出现了，这个地方被锁上了，在黑暗中——没有人愿意出现。我们原本计划在山上结婚，所以我们在排练方面做了我们能做的，但由于预报有雨，我们真的很想进去看看我们的潮湿天气计划是什么。这再次给这一天增加了不必要的压力和焦虑。正是在这一点上，我再次联系并注意到没有人在那里与我们见面进行排练，并且几乎被告知我在撒谎，因为他们知道有人在那里与我见面。我们有 8 个人，加上可以 1000% 保证没有人在那里的司仪。
你可以想象，正是在这一点上，我想知道我们这一天要过得怎么样，考虑到我们在这之前所受到的待遇。已经很紧张的时间又增加了太多压力。
幸运的是，这一天很顺利，多亏了我的 MC 像发条一样运转。有几点需要注意：
1. 当天的酒吧和侍应生非常棒而且超级友好 - 挑不出他们的毛病
2. 场地应该在晚上拿出剩下的芝士蛋糕，但这并没有发生，我们在额外购买以确保我们有足够的东西供白天和晚上的客人使用后，剩下的奶酪数量多得离谱
3. 要求家人的朋友打开任何仙女灯或蜡烛，因为场地不会为您做这件事
4. 景色美极了——如果不下雨的话。我们很幸运能在山上拍到一些照片，但不得不在天棚下的甲板上结婚（我们没能进去看看另一个潮湿天气的选择）
底线是，只要您在婚礼前没有任何曲线球，就可以继续预订。但是，如果您想要安心，因为您会受到关心，并且场地不会增加任何婚礼压力，那么您可以看看其他地方。
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