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They could be more accommodating?
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They could be more accommodating?
Molen's sandwich bar的点评
点评：Initially there was no problem. Staff were friendly and accomodating.
We werent hassled as we chatted a while with coffees until we were ready to order.
We might have just been unlucky with the person who served us, but she was not helpful with regard to gluten free options. She didnt seem to know the menu and looked bored as it was taking me a while to find something. I asked for a dish with toast, but if it was possible to use my own GF bread. I sometimes take bread with me as a back up as I dont expect everywhere to cater well for special diets. This place doesnt offer GF bread. It does indicate vegan dishes on the menu. I explained that cross contamination wasnt an issue for me. The message that seemed to come from the kitchen, in various protracted stages of communication, was that they wouldnt tolerate any outside bread being brought in there. After further discussion they seemed to think they might be able to handle my bread on a counter in the restaurant. I would have been fine with that or even just chosing something else from the menu, but the overall attitude coming from the restaurant felt unnecessarily hostile, defensive and cold. I asked if there was someone else to speak to, but was told no. I did feel sorry for the young waitress. My friend and I decided to leave as its nicer to dine somewhere where everyone feels welcome.
I subsequently wrote to the manager to see what their response to this incident might be. I was hoping they may consider being a little more accommodating for special diets another time. I never got a reply.
We werent hassled as we chatted a while with coffees until we were ready to order.
We might have just been unlucky with the person who served us, but she was not helpful with regard to gluten free options. She didnt seem to know the menu and looked bored as it was taking me a while to find something. I asked for a dish with toast, but if it was possible to use my own GF bread. I sometimes take bread with me as a back up as I dont expect everywhere to cater well for special diets. This place doesnt offer GF bread. It does indicate vegan dishes on the menu. I explained that cross contamination wasnt an issue for me. The message that seemed to come from the kitchen, in various protracted stages of communication, was that they wouldnt tolerate any outside bread being brought in there. After further discussion they seemed to think they might be able to handle my bread on a counter in the restaurant. I would have been fine with that or even just chosing something else from the menu, but the overall attitude coming from the restaurant felt unnecessarily hostile, defensive and cold. I asked if there was someone else to speak to, but was told no. I did feel sorry for the young waitress. My friend and I decided to leave as its nicer to dine somewhere where everyone feels welcome.
I subsequently wrote to the manager to see what their response to this incident might be. I was hoping they may consider being a little more accommodating for special diets another time. I never got a reply.
翻译：起初没有什么问题。工作人员友好热情。
我们边喝咖啡边聊天，直到准备点菜，并没有受到任何干扰。
我们可能只是运气不好，服务员没有提供无麸质食品。她似乎对菜单一无所知，而且看起来很无聊，因为我花了好一会儿才找到。我点了一份带吐司的菜，但希望可以用自己的无麸质面包。我有时会带面包作为备用，因为我并不指望所有餐厅都能很好地满足特殊饮食需求。这家餐厅不提供无麸质面包。菜单上确实标注了纯素菜肴。我解释说交叉污染对我来说不是问题。厨房在几次冗长的沟通中似乎表示，他们不允许将任何外来的面包带入餐厅。经过进一步讨论，他们似乎认为他们可以在餐厅的柜台上处理我的面包。我本来可以接受，或者干脆从菜单上点别的菜，但餐厅的整体态度让人感觉毫无必要地充满敌意、防御性和冷漠。我问是否有其他人可以说话，但被告知没有。我真心为那位年轻的女服务员感到难过。我和我的朋友决定离开，因为在每个人都感到宾至如归的地方用餐会更好。
我随后写信给经理，看看他们对此事会作何回应。我希望他们下次能考虑对特殊饮食做出一些更周到的安排。但我一直没有收到回复。
我们边喝咖啡边聊天，直到准备点菜，并没有受到任何干扰。
我们可能只是运气不好，服务员没有提供无麸质食品。她似乎对菜单一无所知，而且看起来很无聊，因为我花了好一会儿才找到。我点了一份带吐司的菜，但希望可以用自己的无麸质面包。我有时会带面包作为备用，因为我并不指望所有餐厅都能很好地满足特殊饮食需求。这家餐厅不提供无麸质面包。菜单上确实标注了纯素菜肴。我解释说交叉污染对我来说不是问题。厨房在几次冗长的沟通中似乎表示，他们不允许将任何外来的面包带入餐厅。经过进一步讨论，他们似乎认为他们可以在餐厅的柜台上处理我的面包。我本来可以接受，或者干脆从菜单上点别的菜，但餐厅的整体态度让人感觉毫无必要地充满敌意、防御性和冷漠。我问是否有其他人可以说话，但被告知没有。我真心为那位年轻的女服务员感到难过。我和我的朋友决定离开，因为在每个人都感到宾至如归的地方用餐会更好。
我随后写信给经理，看看他们对此事会作何回应。我希望他们下次能考虑对特殊饮食做出一些更周到的安排。但我一直没有收到回复。
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