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Katie G
NOT family friendly
孔波塔崇高乡村Spa酒店的点评
点评：We were so very excited about our trip to the sublime Comporta but we were so very disappointed. We booked the trip with our family to celebrate a milestone birthday.
When I made the booking I was very clear that we would be coming with our 2 children ages 7 and 8, and I was assured the hotel was friendly but it’s definitely not. We booked a 3 bedroom villa with a pool but the pool was ICE cold so the kids couldn’t swim in the villa pool. So we headed up to main pool which was warmer but we were told the kids weren’t allowed to swim in that pool. The staff was rude and directed us to this tiny pool by the reception which was also freezing and there was not really a place to sit as parents. When we checked in no one mentioned these rules so we were surprised and our kids disappointed in the moment.
I completely understand if a hotel is not kid friendly and does not want children there, but at least be honest about it before having a family travel for hours to visit your resort. There’s even a whole kids page on the website about children’s activities which would lead one to believe that kids would be welcome. We will definitely not be coming back nor recommending this hotel to others.
When I made the booking I was very clear that we would be coming with our 2 children ages 7 and 8, and I was assured the hotel was friendly but it’s definitely not. We booked a 3 bedroom villa with a pool but the pool was ICE cold so the kids couldn’t swim in the villa pool. So we headed up to main pool which was warmer but we were told the kids weren’t allowed to swim in that pool. The staff was rude and directed us to this tiny pool by the reception which was also freezing and there was not really a place to sit as parents. When we checked in no one mentioned these rules so we were surprised and our kids disappointed in the moment.
I completely understand if a hotel is not kid friendly and does not want children there, but at least be honest about it before having a family travel for hours to visit your resort. There’s even a whole kids page on the website about children’s activities which would lead one to believe that kids would be welcome. We will definitely not be coming back nor recommending this hotel to others.
翻译：我们原本对前往绝美的孔波尔塔 (Comporta) 的旅程充满期待，但结果却大失所望。我们全家预订了这次旅行，是为了庆祝一个重要的生日。
预订时，我明确表示会带两个7岁和8岁的孩子一起去，酒店也向我保证会很友好，但事实并非如此。我们预订了一套带泳池的三居室别墅，但泳池水冰冷，孩子们没法在别墅泳池里游泳。于是我们去了水温稍高的主泳池，却被告知孩子们不能在那里游泳。工作人员很粗鲁，把我们带到了前台旁边的一个小泳池，那里也很冷，家长们根本没地方坐。我们入住时，没有人提到这些规定，所以我们当时很惊讶，孩子们也很失望。
我完全理解酒店对孩子不友好，也不欢迎孩子入住，但至少在一家人花几个小时来你的度假村之前，应该坦诚地告诉他们。网站上甚至还有一整页专门介绍儿童活动的页面，让人觉得这家酒店很受欢迎。我们绝对不会再来，也不会推荐这家酒店给别人。
预订时，我明确表示会带两个7岁和8岁的孩子一起去，酒店也向我保证会很友好，但事实并非如此。我们预订了一套带泳池的三居室别墅，但泳池水冰冷，孩子们没法在别墅泳池里游泳。于是我们去了水温稍高的主泳池，却被告知孩子们不能在那里游泳。工作人员很粗鲁，把我们带到了前台旁边的一个小泳池，那里也很冷，家长们根本没地方坐。我们入住时，没有人提到这些规定，所以我们当时很惊讶，孩子们也很失望。
我完全理解酒店对孩子不友好，也不欢迎孩子入住，但至少在一家人花几个小时来你的度假村之前，应该坦诚地告诉他们。网站上甚至还有一整页专门介绍儿童活动的页面，让人觉得这家酒店很受欢迎。我们绝对不会再来，也不会推荐这家酒店给别人。
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