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Poor service, worse hygiene.
Richard B
Poor service, worse hygiene.
Livro Lounge的点评
点评：Terrible service and bar staff that didn’t wash their hands properly after using the toilet.
We placed an overpriced order (£36 for 5 pints and a coke)
We were told that the bar staff would bring the order over.
After watching people who were served after us get served and get their drinks, and the “manager” was wandering around topping up the sugar jars, and then doing “important stuff” on his computer I eventually asked where our drinks were.
Several people had been served and got their drinks - ours had not even been started yet.
The “manager” told me that his colleagues behind the bar were at fault, and I really hadn’t been waiting that long.
He would not leave his computer and start our drinks, instead he asked the bar staff to start preparing them.
The ONLY appropriate response from a manager in this situation is “we are really sorry, I will personally get your drinks right away”. Instead, the “manager” didn’t leave his computer and pointed the finger at the bar staff.
Poor is an understatement.
Perhaps more concerning, later in the visit - I found myself in the toilets with a member of the bar staff. After using the urinal, he didn’t wash and dry his hands properly using soap - he simply rinsed his hands briefly under a tap, wiped his hands on his trousers and walked out. He then went straight to serving food to tables.
It is hard to describe the poor levels of both service and hygiene at this branch of the Lounge.
We placed an overpriced order (£36 for 5 pints and a coke)
We were told that the bar staff would bring the order over.
After watching people who were served after us get served and get their drinks, and the “manager” was wandering around topping up the sugar jars, and then doing “important stuff” on his computer I eventually asked where our drinks were.
Several people had been served and got their drinks - ours had not even been started yet.
The “manager” told me that his colleagues behind the bar were at fault, and I really hadn’t been waiting that long.
He would not leave his computer and start our drinks, instead he asked the bar staff to start preparing them.
The ONLY appropriate response from a manager in this situation is “we are really sorry, I will personally get your drinks right away”. Instead, the “manager” didn’t leave his computer and pointed the finger at the bar staff.
Poor is an understatement.
Perhaps more concerning, later in the visit - I found myself in the toilets with a member of the bar staff. After using the urinal, he didn’t wash and dry his hands properly using soap - he simply rinsed his hands briefly under a tap, wiped his hands on his trousers and walked out. He then went straight to serving food to tables.
It is hard to describe the poor levels of both service and hygiene at this branch of the Lounge.
翻译：服务糟糕透顶，酒吧工作人员上完厕所后都没好好洗手。
我们点了一份价格过高的单（5品脱啤酒和一杯可乐，36英镑）。
我们被告知酒吧工作人员会把订单送过来。
看着在我们之后被服务的人也得到了服务并拿到了他们的饮料，而“经理”则四处走动，往糖罐里加满，然后在电脑上处理“重要的事情”，我终于问了问我们的饮料在哪儿。
好几个人都已经得到服务并拿到了他们的饮料——我们的饮料甚至还没开始。
“经理”告诉我，是他吧台后面的同事搞错了，而我其实并没有等那么久。
他不肯离开电脑去准备我们的饮料，而是让酒吧工作人员开始准备。
在这种情况下，经理唯一合适的回应是“我们真的很抱歉，我会亲自马上给您拿饮料”。然而，“经理”却没有离开电脑，而是把责任推给了酒吧工作人员。
说糟糕，还真是轻描淡写。
或许更令人担忧的是，在之后的访问中，我和一位酒吧工作人员一起去了洗手间。上完小便池后，他没有用肥皂好好洗手擦干——只是在水龙头下简单地冲洗了一下，在裤子上擦了擦就走了。然后他就直接去给餐桌上菜了。
这家酒廊的服务和卫生状况之差，简直难以言表。
我们点了一份价格过高的单（5品脱啤酒和一杯可乐，36英镑）。
我们被告知酒吧工作人员会把订单送过来。
看着在我们之后被服务的人也得到了服务并拿到了他们的饮料，而“经理”则四处走动，往糖罐里加满，然后在电脑上处理“重要的事情”，我终于问了问我们的饮料在哪儿。
好几个人都已经得到服务并拿到了他们的饮料——我们的饮料甚至还没开始。
“经理”告诉我，是他吧台后面的同事搞错了，而我其实并没有等那么久。
他不肯离开电脑去准备我们的饮料，而是让酒吧工作人员开始准备。
在这种情况下，经理唯一合适的回应是“我们真的很抱歉，我会亲自马上给您拿饮料”。然而，“经理”却没有离开电脑，而是把责任推给了酒吧工作人员。
说糟糕，还真是轻描淡写。
或许更令人担忧的是，在之后的访问中，我和一位酒吧工作人员一起去了洗手间。上完小便池后，他没有用肥皂好好洗手擦干——只是在水龙头下简单地冲洗了一下，在裤子上擦了擦就走了。然后他就直接去给餐桌上菜了。
这家酒廊的服务和卫生状况之差，简直难以言表。
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