点评:I had 4nights here, but if I had chance to rebook, I will never live here. The story began from when I booked, I called many times to make sure the confirmation of reservation, even left message on official website, every time I called their reception, the answer is always “ok we will reply you soon” and there’s no feedback at all. When I checked in, I told their person in charge about email issue, after checking they printed me a “mail” that they replied which I never received even in my trash box! How funny!
After checked in, I leave all my belongs and began to work in my room, suddenly a girl use her card to open my door, she must found me and closed the door very quickly. I ran out of the door and asked her who opened my door and why. She lied at very first begging, but at last she said it’s her! I was very angry, and asked the manager why everybody can break in my room without my permission! The manager just said sorry and she needed to check the CCTV( while she was thinking I am lying, how funny huh?) the other day they left an apology notice on my desk and assured that will never happen again. The hotel has been constructing every day, even they told you from11 am to 4 pm, actually it’s from 10 am and they did not say anything when you booked the hotel! When you found the notice for construction, it’s too late cause you already checked in!
The housekeeping only clean your room when tips are given...
The dinning room is not clean as you thought, someone put back the used plate (200% sure someone clean it only by cloth and there still oil stain on it) and no one noticed, cause I get that one, really gross!
Very last night, when I tried to sleep but I can’t cause the swing pool party was shouting all over the night! The hotel staff hang off my phone twice, and I had no other choice but ran to front desk to ask them when the party will be over. They told me should be 11 pm and they can’t let those people be quite. Can you imagine how anger and disappointed I was? I went to front desk twice for solution, even the person in charge for booking contacted the hotel while of course the phone hang off by the hotel again and again. At very last minute they changed another room for me, where still can here the noises but better than where I lived. If hotel informed me about the party (which they should have but didn’t ) when I booked, I will never live in!
If you are light sleep, never live here, always has party in this hotel, and flights over your head, the hotel don’t take customer seriously. They prefer the party event than customer!
If the hotel try to remove my comments from here I will post again and again, I can’t let others to get in here to be cheated.
服务糟糕,虽然是ins风,但是设施一般,卫生一般,给小费才会给你好好打扫。餐厅的盘子洗都不洗还带着油点子就放在那!酒店根本不在乎你睡的好不好,他们只在乎怎么用泳池开party赚钱!