点评:I ordered 2 pate starters and a prawn cocktail
starter and in total (inc delivery) was £23.00.
I was shocked at the meagre portion size though even more shocked at the unprofessional reply when I did complain. As you can see the pate was served in a pot that most restaurants and takeaway use for cooking condiments like mayo and tomato sauce.
I was then advised this was a starter portion which I was well aware of and then they had the audacity to say if I wanted a larger portion then to order as a main. The prawns were shrimps and again very few of them tho was advised that prawns are extremely expensive. I know the price of prawns and for what they charged you could buy king prawns and a whole packet of them which would still allow an ample profit and more to be made.
It was pointed out no one else had ever complained tho perhaps they need to venture further afield as have never been served such a small portion in my life it was actually a joke. They implied I was being greedy saying they would have offered me more toast FOC if I was so hungry tho why as there would be no pate for the toast.
I wish I had taken a photo of the portion of prawns too. There is overcharging and there is ripping people off and I would say both apply on this occasion.
I thought was I over reacting so I shared this and everyone agreed infact mostly with laughing emoji’s. This restaurant was always good with adequate portions and quality food tho something has went very wrong somewhere along the line and
that’s includes how to deal with customers when they are unhappy.
翻译:我点了 2 份肉酱开胃菜和一份大虾鸡尾酒
开胃菜和总价(包括运费)为 23.00 英镑。
我对微不足道的份量感到震惊,但当我抱怨时,我对不专业的答复感到更加震惊。正如你所看到的,肉酱是放在一个锅里的,大多数餐馆和外卖店都用这个锅来烹饪蛋黄酱和番茄酱等调味品。
然后我被告知这是一个我很清楚的入门部分,然后他们大胆地说如果我想要更大的部分然后作为主菜订购。大虾是虾,而且很少有人被告知大虾非常昂贵。我知道大虾的价格,按照他们的收费,你可以买到大虾和一整包大虾,这仍然可以带来丰厚的利润,甚至更多。
有人指出,没有其他人抱怨过,也许他们需要去更远的地方冒险,因为我一生中从未得到过这么小的一部分,这实际上是一个笑话。他们暗示我很贪心,说如果我太饿了,他们会给我更多的吐司,为什么,因为吐司没有肉酱。
我希望我也拍了虾的照片。收费过高,敲诈勒索,我想说这两种情况都适用。
我以为我反应过度了,所以我分享了这个,实际上每个人都同意大笑的表情符号。这家餐厅总是很好,有足够的份量和优质的食物,但沿线的某个地方出了点问题,
这包括如何在客户不高兴时与他们打交道。