点评:Hope you should find a better way to acknowledge your customers when they had stepped out for a bathroom, my daughter wanted a burger we then walked in at Wimpy, welcoming was friendly and we got a sit buy a gentleman, we ordered our food was great and all was ok, my daughter 3 year old requested for a bathroom I then told the lady by the entrance that we coming back going to the bathroom and that he must let my waiter know I even left my grocery trolley, we went to the bathroom we can back 5 minutes, when we come back the table was cleared and someone else was occupying the table I then asked the lady, she just said I don’t know who removed your food and offered me another table by then I’m was very upset and refused.
This left a very bad experience
Had to sit the by the entrance embarrassed and everyone was just minding there own business until I requested to speak to a manager only then my waiter came and confused as to what happened, I was offered dessert I mean I was still eating I had not finished he then offered a take away food.
Sad ending, I’m from the hospitality industry and this is not a kind of service your offer to your customers.
I’m so sad and my daughter had to experience all this.
翻译:希望你们能找到更好的方式来迎接那些出去上厕所的顾客,我女儿想吃汉堡,然后我们走进了 Wimpy,热情的接待让我们坐了下来,一位绅士为我们点了菜,食物很棒,一切都很好,我 3 岁的女儿要求上厕所,然后我告诉门口的女士我们回来上厕所,他必须让我的服务员知道我甚至把购物车放在那里了,我们去了洗手间,我们可以等 5 分钟再回去,当我们回来时,桌子已经被清理干净了,其他人占据了桌子,然后我问那位女士,她只是说我不知道是谁拿走了你的食物,并给我提供了另一张桌子,那时我非常沮丧并拒绝了。
这留下了非常糟糕的体验
不得不尴尬地坐在入口处,每个人都只顾着自己的事情,直到我要求和经理谈话,然后我的服务员来了,对发生的事情感到困惑,他给我提供了甜点,我的意思是我还在吃,我还没吃完,然后他提供了外卖食品。
悲伤的结局,我来自酒店业,这不是你为顾客提供的一种服务。
我很难过,我的女儿不得不经历这一切。