点评:This restaurant is awful and dangerous. They get it wrong every single time, so I now always wait to check the food order at the drive thru before leaving. This time, I checked and everything looked normal. Ordered a vegetable deluxe. Got home, opened the vegetable deluxe box, took a bite and swallowed. As I was chewing the second bite I noticed it didn't look like a veggie burger. To my horror, I noticed that they had put a chicken burger in a vegetable deluxe box. I spat it out and vomited. Haven't eaten meat in over thirty years and it made me very ill. I can understand forgetting an apple pie or an extra fries, but putting a chicken burger in a veg deluxe box (after we had to park up and wait for 10m for the veggie item to be cooked fresh) to me is clearly deliberate. That, or their food handling protocols are shockingly bad.
Avoid at all costs. I emailed to make a formal complaint and they sent me two vouchers for a medium meal. The response was an absolute joke, they claimed an hour after I submitted the complaint online to the central inbox that all staff in the restaurant had been spoken to and reminded of food safety protocols which is so clearly a lie. I don't want compensation or money as I will never be back. I want them to take this seriously as if somebody is allergic it could be incredibly dangerous. This McDonalds should be closed down and it has been reported to food standards agency.
翻译:这家餐厅糟糕透顶,危险至极。他们每次都搞错,所以我现在总是等到得来速点餐时再离开。这次我检查了一下,一切正常。我点了一份豪华素食汉堡。回到家,打开豪华素食汉堡盒,咬了一口就咽了下去。吃第二口的时候,我发现它看起来不像素食汉堡。令我惊恐的是,他们把一个鸡肉汉堡放在了豪华素食汉堡盒里。我把它吐了出来。我已经三十多年没吃肉了,这让我恶心得要命。我可以理解忘记苹果派或多加一份薯条,但把鸡肉汉堡放在豪华素食汉堡盒里(在我们不得不停车等了10分钟,素食汉堡才新鲜出炉之后),在我看来,这绝对是故意的。要么是故意的,要么是他们的食品处理规范糟糕透顶。
无论如何,避免光顾这家餐厅。我发邮件正式投诉,他们却给我寄了两张中餐的代金券。回复简直是笑话,我把投诉提交到中央邮箱一小时后,他们就声称已经跟餐厅所有员工谈过了,并提醒他们注意食品安全规程,这简直是一派胡言。我不要赔偿或钱,因为我再也不会来了。我希望他们认真对待这件事,因为如果有人过敏,后果可能非常严重。这家麦当劳应该关门大吉,而且已经上报给了食品标准局。