点评:So booking.com absolutely bobbed up our booking here (not the hotels fault) and we couldn’t end up staying as booking.com double booked our room BUT I have to write a review because the way Charlie dealt with us was amazing! She was super helpful and spoke with booking.com directly for us and when she explained the situation and said unfortunately they were fully booked she did everything she could to help us out. We were there for a Beyoncé concert so she gave us somewhere to get changed and do our make up quickly, let us leave our car in the car park, offered us a free drink and even printed our concert tickets (didn’t realise they had to be printed till last minute). She absolutely turned everything around for us so we could enjoy our trip to London (even if we did have to drive home 2hrs straight after the concert). Such a shame because the place is absolutely lovely and I heard guests boasting about how nice their rooms were, we would have loved to have stayed! Give Charlie a raise 😂
翻译:所以 booking.com 绝对提高了我们在这里的预订(不是酒店的错),我们不能最终入住,因为 booking.com 双重预订了我们的房间,但我必须写一篇评论,因为查理对待我们的方式太棒了!她非常乐于助人,直接为我们与 booking.com 交谈,当她解释情况并说不幸的是他们已经订满时,她竭尽全力帮助我们。我们去那里是为了一场碧昂丝 (Beyoncé) 的音乐会,所以她给了我们换衣服的地方,让我们快速化妆,让我们把车停在停车场,给我们提供免费饮料,甚至打印了我们的音乐会门票(没有意识到他们有打印到最后一分钟)。她绝对为我们扭转了一切,这样我们就可以享受我们的伦敦之旅(即使我们不得不在音乐会后直接开车回家 2 小时)。太遗憾了,因为这个地方绝对可爱,我听到客人吹嘘他们的房间有多好,我们很想留下来!给查理加薪😂