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Leaving behind a trail of disappointed hikers
Dempsey Buses的点评
点评：Booked for Tongariro crossing in January 2023. We arrived at the pick up point a minute or so after the start of the 30 minute pick up window, no sign of the 7am bus, we waited 30 minutes before calling them, at which point we were told they were long gone and had left just before we got there. We hung around and got on the 8am shuttle scheduled an hour later and observed the driver pulling away from the Chateau stop with a couple of people chasing after him in his rear view mirror, so they’d clearly been left behind as well. Someone else on the 8am bus said they were also in the same situation as us.
The online booking info and the confirmation emails all imply they operate like a shuttle service rather than a hop on hop off public bus that operates by the minute. ‘Your pick up will be at (and they give you a 30 minute window)’ rather than clearly stating ‘the bus will leave on the dot and you should get there 15 minutes before the departure time’ otherwise they’ll leave you. It’s a pricey fare, and they do have the names of all the individual passengers plus their contact details so could wait a bit if not everyone’s there, and/or call their mobiles.
Driver (older bloke) was rude, clearly doesn’t like tourists. He said “8 people didn’t show up yesterday!” in a scoffing way that was meant to imply how stupid tourists are… but clearly there’s something wrong with their system if so many people are making that mistake.
If they’re leaving people behind every day, how many unhappy tourists does that add up to, all leaving with a negative impression of Tongariro and Kiwi customer service? It’s unacceptable, particularly when those people are left with no plan B (you have to start the hike early and many days are cancelled altogether because of the weather).
As one of the officially sanctioned shuttle operators by DOC within the park, you would expect better. There are others who by all accounts (we asked a few locals) don’t treat their customers with such contempt.
The online booking info and the confirmation emails all imply they operate like a shuttle service rather than a hop on hop off public bus that operates by the minute. ‘Your pick up will be at (and they give you a 30 minute window)’ rather than clearly stating ‘the bus will leave on the dot and you should get there 15 minutes before the departure time’ otherwise they’ll leave you. It’s a pricey fare, and they do have the names of all the individual passengers plus their contact details so could wait a bit if not everyone’s there, and/or call their mobiles.
Driver (older bloke) was rude, clearly doesn’t like tourists. He said “8 people didn’t show up yesterday!” in a scoffing way that was meant to imply how stupid tourists are… but clearly there’s something wrong with their system if so many people are making that mistake.
If they’re leaving people behind every day, how many unhappy tourists does that add up to, all leaving with a negative impression of Tongariro and Kiwi customer service? It’s unacceptable, particularly when those people are left with no plan B (you have to start the hike early and many days are cancelled altogether because of the weather).
As one of the officially sanctioned shuttle operators by DOC within the park, you would expect better. There are others who by all accounts (we asked a few locals) don’t treat their customers with such contempt.
翻译：预订了 2023 年 1 月的汤加里罗过境点。我们在 30 分钟接载窗口开始后一分钟左右到达接载点，没有早上 7 点巴士的迹象，我们等了 30 分钟才打电话给他们，此时我们告诉他们早就走了，就在我们到达那里之前就离开了。我们四处闲逛，登上了一个小时后安排的早上 8 点的班车，从后视镜中观察到司机从 Chateau 站开走，有几个人在追他，所以他们显然也被落在了后面。早上 8 点公交车上的其他人说他们也和我们有同样的情况。
在线预订信息和确认电子邮件都暗示它们的运行方式类似于班车服务，而不是按分钟运行的随上随下公共巴士。 “你的接载时间是（他们给你一个 30 分钟的窗口）”，而不是明确说明“巴士将准时出发，你应该在出发时间前 15 分钟到达那里”，否则他们会离开你。这是一笔昂贵的票价，他们确实有所有乘客的姓名以及他们的联系方式，所以如果不是每个人都在那里，可以稍等一下，和/或打电话给他们的手机。
司机（年长的家伙）很粗鲁，显然不喜欢游客。他说：“昨天有 8 个人没有出现！”以一种嘲讽的方式暗示游客是多么愚蠢……但如果有这么多人犯这样的错误，显然他们的系统有问题。
如果他们每天都让人们落在后面，那加起来会有多少不开心的游客，他们都对汤加里罗和新西兰的客户服务留下了负面印象？这是不可接受的，尤其是当那些人没有 B 计划时（你必须提早开始徒步旅行，而且很多天因为天气而完全取消）。
作为公园内 DOC 官方认可的班车运营商之一，您会期望更好。总的来说，还有其他人（我们问了一些当地人）不会如此蔑视他们的顾客。
在线预订信息和确认电子邮件都暗示它们的运行方式类似于班车服务，而不是按分钟运行的随上随下公共巴士。 “你的接载时间是（他们给你一个 30 分钟的窗口）”，而不是明确说明“巴士将准时出发，你应该在出发时间前 15 分钟到达那里”，否则他们会离开你。这是一笔昂贵的票价，他们确实有所有乘客的姓名以及他们的联系方式，所以如果不是每个人都在那里，可以稍等一下，和/或打电话给他们的手机。
司机（年长的家伙）很粗鲁，显然不喜欢游客。他说：“昨天有 8 个人没有出现！”以一种嘲讽的方式暗示游客是多么愚蠢……但如果有这么多人犯这样的错误，显然他们的系统有问题。
如果他们每天都让人们落在后面，那加起来会有多少不开心的游客，他们都对汤加里罗和新西兰的客户服务留下了负面印象？这是不可接受的，尤其是当那些人没有 B 计划时（你必须提早开始徒步旅行，而且很多天因为天气而完全取消）。
作为公园内 DOC 官方认可的班车运营商之一，您会期望更好。总的来说，还有其他人（我们问了一些当地人）不会如此蔑视他们的顾客。
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