点评:We’ve been going to this bar for years and always met with lovely helpful staff and very good food. However, this evening, having travelled in excess of 20 miles to this venue we asked the waitress if we could order a mini grill as opposed to the full mixed grill on the menu as we are elderly and unable to eat large meals, having been told on many occasions by various staff members that this was in order and no problem, and as usual the lady was lovely and never voiced any problem with this only to be approached by a stern woman whom we later discovered was the owner, as the food was served, that we were not to return next week and order a mini grill as its not stated on the menu and the kitchen staff were unable to cope with it…..which I must say was confusing as they weren’t unable to cope with a full mixed grill??
Her attitude was so confrontational and very upsetting. With hindsight we should have just left but we were so unprepared for it we were stunned and needless to say did not relish the food after that, had the waitress told us it wasn’t possible we would have understood but to be literally told not to return because of the order was certainly over the top I think, we felt like criminals over the mini grill.
She certainly will not need to worry about our return (after at least 15 years going there) the very name Clongibbon is enough to turn our stomachs.
Surely people who are not people persons should not be in hospitality, she lets the entire sector down at a time when they claim they are struggling, she certainly isn’t so that’s all that matters to her.
Sad to be leaving this venue behind, genuinely lovely staff there.
翻译:我们多年来一直光顾这家酒吧,总是能遇到乐于助人的工作人员和非常美味的食物。然而,今天晚上,我们走了超过 20 英里来到这家酒吧,我们问女服务员是否可以点一份迷你烧烤,而不是菜单上的全套混合烧烤,因为我们年纪大了,不能吃大餐,工作人员多次告诉我们这是可以的,没有问题,和往常一样,这位女士很可爱,从来没有提出过任何问题,直到食物端上来时,一位严厉的女人走近我们,我们后来才发现她是老板,说我们下周不会再来,也不会点一份迷你烧烤,因为菜单上没有写,厨房工作人员无法应付……我必须说这很令人困惑,因为他们无法应付全套混合烧烤?她的态度非常对抗,非常令人沮丧。事后看来,我们应该直接离开,但我们对此毫无准备,我们惊呆了,不用说,之后就不喜欢那里的食物了,如果女服务员告诉我们这是不可能的,我们会理解,但因为点的菜而被直接告知不要再来了,我觉得这太过分了,我们觉得自己就像是迷你烤架上的罪犯。
她肯定不需要担心我们会不会再来(至少在那里呆了 15 年),光是 Clongibbon 这个名字就足以让我们反胃。
不善交际的人肯定不应该从事酒店业,她让整个行业失望,而他们声称自己正在苦苦挣扎,她肯定没有,所以这对她来说才是最重要的。
很遗憾要离开这个场所,那里的员工真的很可爱。