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Lakeport Fish & Chips的点评
点评：PLEASE HELP FELLOW CONSUMER BY READING THIS HUGE DISCREPANCY.
We were told we didn't order fries but Receipt says we did..Call lasts 12 minutes and 7 seconds. I had to hear repeatedly how wrong I was. The manager was on speaker phone as my wife, friend and I listened to a attitude of pride and anger. Simply unprofessional and when I asked for the owners name, they wouldn't give it and told me to talk to the Niagara Falls store.
I immediately called the Niagara store and talk with a young man who was extremely pleasant and admitted he was not management. But he has been with the company for a while. I was impressed with his overall attitude and response. The call lasted another 14 minutes and 50 seconds.
At this point ALL our food is now still uneaten and COLD.
Bottom line, he couldn't help.
A few things here from minor to major.
#1. Upon leaving an obvious $5.79 tip, the young man had zero thank you...no smile. Learning lesson for this young lad. Try a little gratitude like next door at St Catharines Pizza Company that make clear appreciation everytime. Just a suggestion young man. Customer truly appreciates and grateful attitude and it builds great customer relations.
#2. The young female manager. Your lack of knowledge when it comes to people skills needs some developing. You were by all definitions truly unprofessional in your mannerisms. Maybe a true colors seminar would be helpful. You are likely a wonderful person. If this is true, you WILL make changes.
#3. Knowing how much was spent along with a tip, the ideal thing to do would to be to recognize the tip and think, "OK, this customer spent a fair amount of money AND graciously tipped. I should say that we apologise for the misunderstanding and please come get fries. When the customer comes in, I will share that he is right how the receipt looks exactly like they did order fries and we will look into our system and report to the owner the discrepancy so it can be fixed in our software".
#4. This is NOT the only review about inconsistencies with the online software.
#5. Attached is the receipt for ALL to look at and see for themselves that if EXTRA CRISPY FRIES are NOT part of the order, why are they on the reciept?.In a court of law, the receipt would be the bottom line and a judge would likely tell the company to simply correct the software so this doesn't happen again.
TO THE OWNER...take some responsibility to work out the obvious kinks in the software. While there MIGHT be a minor amount that want gravy on their FISH, most order it for the fries. Hence why we opted for Gravy. We also opted for lemon bit NOT for the fries...that was for the fish.
Fixing this will fix alot. It was highly disturbing to end up with cold fish by being on the phone for too long. And Dear OWNER, the ideal response is to say that you will look at your software and thank people for addressing the matter and you would like to keep thier business and then tell them to come in for a replacement meal and WATCH HOW WELL THINFS GO FOR YOU!!!!! Under Promise, Over Deliver. Talk is cheap. Move to action backed up.
This is not asking you to bend over backwards so far that you break your back. It is asking you to fairly resolve this, this keeping your customers coming back. At $50 even once a month, this still $600 a year. $600 a year multiplied by what appears quite a few that could be saved is into the 10s of thousands. This is why we constantly go back to St Catharines Pizza. We actually did only one time have a concern and it was addressed without excuses, without fault finding, with gratitude because otherwise in thier words, "We would have lost a good customer".
FINALLY...to the OWNER of the one on Lundys Lane in the Falls, the young man I spoke too deserves a raise for such an amazing demeanor. He held great composure and if given the chance to manage, he could make easy simple decisions of minor monetary value that would keep customers coming back again and again. Young man, good job. Bravo!
We were told we didn't order fries but Receipt says we did..Call lasts 12 minutes and 7 seconds. I had to hear repeatedly how wrong I was. The manager was on speaker phone as my wife, friend and I listened to a attitude of pride and anger. Simply unprofessional and when I asked for the owners name, they wouldn't give it and told me to talk to the Niagara Falls store.
I immediately called the Niagara store and talk with a young man who was extremely pleasant and admitted he was not management. But he has been with the company for a while. I was impressed with his overall attitude and response. The call lasted another 14 minutes and 50 seconds.
At this point ALL our food is now still uneaten and COLD.
Bottom line, he couldn't help.
A few things here from minor to major.
#1. Upon leaving an obvious $5.79 tip, the young man had zero thank you...no smile. Learning lesson for this young lad. Try a little gratitude like next door at St Catharines Pizza Company that make clear appreciation everytime. Just a suggestion young man. Customer truly appreciates and grateful attitude and it builds great customer relations.
#2. The young female manager. Your lack of knowledge when it comes to people skills needs some developing. You were by all definitions truly unprofessional in your mannerisms. Maybe a true colors seminar would be helpful. You are likely a wonderful person. If this is true, you WILL make changes.
#3. Knowing how much was spent along with a tip, the ideal thing to do would to be to recognize the tip and think, "OK, this customer spent a fair amount of money AND graciously tipped. I should say that we apologise for the misunderstanding and please come get fries. When the customer comes in, I will share that he is right how the receipt looks exactly like they did order fries and we will look into our system and report to the owner the discrepancy so it can be fixed in our software".
#4. This is NOT the only review about inconsistencies with the online software.
#5. Attached is the receipt for ALL to look at and see for themselves that if EXTRA CRISPY FRIES are NOT part of the order, why are they on the reciept?.In a court of law, the receipt would be the bottom line and a judge would likely tell the company to simply correct the software so this doesn't happen again.
TO THE OWNER...take some responsibility to work out the obvious kinks in the software. While there MIGHT be a minor amount that want gravy on their FISH, most order it for the fries. Hence why we opted for Gravy. We also opted for lemon bit NOT for the fries...that was for the fish.
Fixing this will fix alot. It was highly disturbing to end up with cold fish by being on the phone for too long. And Dear OWNER, the ideal response is to say that you will look at your software and thank people for addressing the matter and you would like to keep thier business and then tell them to come in for a replacement meal and WATCH HOW WELL THINFS GO FOR YOU!!!!! Under Promise, Over Deliver. Talk is cheap. Move to action backed up.
This is not asking you to bend over backwards so far that you break your back. It is asking you to fairly resolve this, this keeping your customers coming back. At $50 even once a month, this still $600 a year. $600 a year multiplied by what appears quite a few that could be saved is into the 10s of thousands. This is why we constantly go back to St Catharines Pizza. We actually did only one time have a concern and it was addressed without excuses, without fault finding, with gratitude because otherwise in thier words, "We would have lost a good customer".
FINALLY...to the OWNER of the one on Lundys Lane in the Falls, the young man I spoke too deserves a raise for such an amazing demeanor. He held great composure and if given the chance to manage, he could make easy simple decisions of minor monetary value that would keep customers coming back again and again. Young man, good job. Bravo!
翻译：请阅读此巨大差异，帮助其他消费者。
我们被告知我们没有点薯条，但收据上说我们点了。通话持续 12 分 7 秒。我不得不反复听到我错了多少。当我的妻子、朋友和我听到一种骄傲和愤怒的态度时，经理正在使用免提电话。简直不专业，当我询问店主的姓名时，他们不肯透露，并告诉我去尼亚加拉大瀑布的商店谈谈。
我立即打电话给 Niagara 商店，并与一位非常和蔼可亲并承认他不是管理层的年轻人交谈。但他已经在公司工作了一段时间。他的整体态度和反应给我留下了深刻的印象。通话又持续了 14 分 50 秒。
在这一点上，我们所有的食物现在都还没有吃，而且是冷的。
归根结底，他无能为力。
这里有一些事情从小到大。
#1。在留下明显的 5.79 美元小费后，这个年轻人得到了零谢谢……没有微笑。为这个年轻的小伙子吸取教训。尝试像隔壁的 St Catharines Pizza Company 那样表达感激之情，每次都能表达清楚的感激之情。只是一个建议年轻人。客户真正欣赏和感激的态度，建立了良好的客户关系。
#2。年轻的女经理。在人际交往能力方面，你缺乏知识，需要一些发展。从所有定义来看，你的言谈举止都非常不专业。也许本色研讨会会有所帮助。你可能是一个很棒的人。如果这是真的，你将做出改变。
#3。知道花了多少钱连同小费，理想的做法是认出小费并想，“好吧，这位顾客花了相当多的钱，而且慷慨地给了小费。我应该说，我们为误会道歉，请过来拿薯条。当顾客进来时，我会分享他是对的，收据看起来和他们点薯条一模一样，我们将调查我们的系统并向店主报告差异，以便可以在我们的软件中修复”。
#4。这不是关于与在线软件不一致的唯一评论。
#5。附上收据供所有人自己查看，如果特脆薯条不是订单的一部分，为什么它们会出现在收据上？在法庭上，收据将是底线，法官会可能会告诉公司简单地更正软件，这样就不会再发生这种情况。
对所有者...承担一些责任来解决软件中明显的问题。虽然可能有一小部分人想要在他们的鱼上加肉汁，但大多数人会点它来搭配薯条。因此我们选择了 Gravy。我们还选择了柠檬片，而不是炸薯条……那是炸鱼的。
解决这个问题会解决很多问题。由于打电话时间太长而以冷鱼告终是非常令人不安的。亲爱的所有者，理想的回应是说您将查看您的软件并感谢人们解决了这个问题，并且您希望保留他们的业务，然后告诉他们进来吃一顿替代餐，看看他们的表现如何你！！！！！承诺之下，超额交付。谈话很便宜。移动到备份的操作。
这并不是要你向后弯腰以至于弄断你的背部。它要求你公平地解决这个问题，这会让你的客户回来。即使每月一次 50 美元，这仍然是每年 600 美元。每年 600 美元乘以看似相当多的可以节省的费用，就是几千美元。这就是为什么我们经常回到 St Catharines Pizza。我们实际上只遇到过一次问题，并且没有找借口，没有挑剔，而是怀着感激的心情解决了这个问题，否则用他们的话来说，“我们会失去一个好客户”。
最后……对于瀑布 Lundys Lane 的老板，我也说过的那个年轻人应该得到加薪，因为他有如此惊人的风度。他非常镇定，如果有机会进行管理，他可以做出简单的决定，而这些决定的货币价值很小，可以让顾客一次又一次地回来。年轻人，干得好。太棒了！
我们被告知我们没有点薯条，但收据上说我们点了。通话持续 12 分 7 秒。我不得不反复听到我错了多少。当我的妻子、朋友和我听到一种骄傲和愤怒的态度时，经理正在使用免提电话。简直不专业，当我询问店主的姓名时，他们不肯透露，并告诉我去尼亚加拉大瀑布的商店谈谈。
我立即打电话给 Niagara 商店，并与一位非常和蔼可亲并承认他不是管理层的年轻人交谈。但他已经在公司工作了一段时间。他的整体态度和反应给我留下了深刻的印象。通话又持续了 14 分 50 秒。
在这一点上，我们所有的食物现在都还没有吃，而且是冷的。
归根结底，他无能为力。
这里有一些事情从小到大。
#1。在留下明显的 5.79 美元小费后，这个年轻人得到了零谢谢……没有微笑。为这个年轻的小伙子吸取教训。尝试像隔壁的 St Catharines Pizza Company 那样表达感激之情，每次都能表达清楚的感激之情。只是一个建议年轻人。客户真正欣赏和感激的态度，建立了良好的客户关系。
#2。年轻的女经理。在人际交往能力方面，你缺乏知识，需要一些发展。从所有定义来看，你的言谈举止都非常不专业。也许本色研讨会会有所帮助。你可能是一个很棒的人。如果这是真的，你将做出改变。
#3。知道花了多少钱连同小费，理想的做法是认出小费并想，“好吧，这位顾客花了相当多的钱，而且慷慨地给了小费。我应该说，我们为误会道歉，请过来拿薯条。当顾客进来时，我会分享他是对的，收据看起来和他们点薯条一模一样，我们将调查我们的系统并向店主报告差异，以便可以在我们的软件中修复”。
#4。这不是关于与在线软件不一致的唯一评论。
#5。附上收据供所有人自己查看，如果特脆薯条不是订单的一部分，为什么它们会出现在收据上？在法庭上，收据将是底线，法官会可能会告诉公司简单地更正软件，这样就不会再发生这种情况。
对所有者...承担一些责任来解决软件中明显的问题。虽然可能有一小部分人想要在他们的鱼上加肉汁，但大多数人会点它来搭配薯条。因此我们选择了 Gravy。我们还选择了柠檬片，而不是炸薯条……那是炸鱼的。
解决这个问题会解决很多问题。由于打电话时间太长而以冷鱼告终是非常令人不安的。亲爱的所有者，理想的回应是说您将查看您的软件并感谢人们解决了这个问题，并且您希望保留他们的业务，然后告诉他们进来吃一顿替代餐，看看他们的表现如何你！！！！！承诺之下，超额交付。谈话很便宜。移动到备份的操作。
这并不是要你向后弯腰以至于弄断你的背部。它要求你公平地解决这个问题，这会让你的客户回来。即使每月一次 50 美元，这仍然是每年 600 美元。每年 600 美元乘以看似相当多的可以节省的费用，就是几千美元。这就是为什么我们经常回到 St Catharines Pizza。我们实际上只遇到过一次问题，并且没有找借口，没有挑剔，而是怀着感激的心情解决了这个问题，否则用他们的话来说，“我们会失去一个好客户”。
最后……对于瀑布 Lundys Lane 的老板，我也说过的那个年轻人应该得到加薪，因为他有如此惊人的风度。他非常镇定，如果有机会进行管理，他可以做出简单的决定，而这些决定的货币价值很小，可以让顾客一次又一次地回来。年轻人，干得好。太棒了！
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