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Appalling Experience: Discrimination and Unprofessionalism at Byward Market Location
Tripadvisor用户
Appalling Experience: Discrimination and Unprofessionalism at Byward Market Location
Giulia的点评
点评：I had the worst service at their Byward Market location. We were a group of 4 girls, and one of my friends has Asperger's. Because she made jokes and talked a little louder, the server accused her of being drunk. When my friend turned red out of embarrassment, Elizabeth said she could tell my friend was drunk because she was flushed. She kept repeating this even though we told her my friend was just being herself and hadn't had a drop of alcohol.
We were not being loud or disrupting anyone, just 4 girls deciding what we wanted from the menu. After taking our drink orders, Elizabeth went behind the bar and clearly talked about us to every employee by covering her mouth. All the employees gave us looks and were very obviously judging us, even though we weren't doing anything wrong. About 10 minutes later, Elizabeth returned and said they would not serve my friend because the employees she talked to decided my friend was talking weirdly. None of the other employees actually came to see or talk to us; they simply stared at us like zoo animals.
I understand the right to refuse service, but to embarrass a customer because of her disorder, interrogate her even though she did nothing wrong, and then gossip about it in front of us with the rest of the staff is completely unprofessional and disrespectful. When we asked to speak to another manager (since Elizabeth was one of the managers that night), she said the other manager was too busy to speak with us, even though we could see her behind the serving area staring at us. This was a Wednesday night at 7:30 with only 2 other tables in the entire restaurant. I'm not sure how she was too busy to see us. I will never be going back.
We were not being loud or disrupting anyone, just 4 girls deciding what we wanted from the menu. After taking our drink orders, Elizabeth went behind the bar and clearly talked about us to every employee by covering her mouth. All the employees gave us looks and were very obviously judging us, even though we weren't doing anything wrong. About 10 minutes later, Elizabeth returned and said they would not serve my friend because the employees she talked to decided my friend was talking weirdly. None of the other employees actually came to see or talk to us; they simply stared at us like zoo animals.
I understand the right to refuse service, but to embarrass a customer because of her disorder, interrogate her even though she did nothing wrong, and then gossip about it in front of us with the rest of the staff is completely unprofessional and disrespectful. When we asked to speak to another manager (since Elizabeth was one of the managers that night), she said the other manager was too busy to speak with us, even though we could see her behind the serving area staring at us. This was a Wednesday night at 7:30 with only 2 other tables in the entire restaurant. I'm not sure how she was too busy to see us. I will never be going back.
翻译：我在拜沃德市场分店享受到了最差的服务。我们一共 4 个女孩，我的一个朋友患有阿斯伯格综合症。因为她开玩笑，说话声音大了点，服务员指责她喝醉了。当我的朋友尴尬得脸都红了时，伊丽莎白说她能看出我的朋友喝醉了，因为她脸红了。她一直重复这句话，尽管我们告诉她我的朋友只是做自己，一滴酒都没喝。
我们没有大声喧哗，也没有打扰任何人，只是 4 个女孩决定我们想从菜单上点什么。拿了我们的饮料订单后，伊丽莎白走到吧台后面，捂住嘴，清楚地向每位员工谈论我们。所有的员工都看着我们，很明显在评判我们，尽管我们没有做错什么。大约 10 分钟后，伊丽莎白回来了，说他们不会为我的朋友服务，因为她交谈过的员工认为我的朋友说话很奇怪。其他员工实际上都没有来看我们或和我们说话；他们只是像动物园里的动物一样盯着我们看。
我理解拒绝服务的权利，但因为顾客的疾病而让她难堪，即使她没有做错事也质问她，然后在我们和其他员工面前八卦，这是完全不专业和不尊重的。当我们要求与另一位经理谈话时（因为伊丽莎白是当晚的经理之一），她说另一位经理太忙了，没时间和我们说话，尽管我们可以看到她在服务区后面盯着我们看。那是星期三晚上 7:30，整个餐厅只有另外两张桌子。我不知道她怎么会忙得没时间见我们。我再也不会去了。
我们没有大声喧哗，也没有打扰任何人，只是 4 个女孩决定我们想从菜单上点什么。拿了我们的饮料订单后，伊丽莎白走到吧台后面，捂住嘴，清楚地向每位员工谈论我们。所有的员工都看着我们，很明显在评判我们，尽管我们没有做错什么。大约 10 分钟后，伊丽莎白回来了，说他们不会为我的朋友服务，因为她交谈过的员工认为我的朋友说话很奇怪。其他员工实际上都没有来看我们或和我们说话；他们只是像动物园里的动物一样盯着我们看。
我理解拒绝服务的权利，但因为顾客的疾病而让她难堪，即使她没有做错事也质问她，然后在我们和其他员工面前八卦，这是完全不专业和不尊重的。当我们要求与另一位经理谈话时（因为伊丽莎白是当晚的经理之一），她说另一位经理太忙了，没时间和我们说话，尽管我们可以看到她在服务区后面盯着我们看。那是星期三晚上 7:30，整个餐厅只有另外两张桌子。我不知道她怎么会忙得没时间见我们。我再也不会去了。
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