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旅行
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Unprofessional, rude, and lack of accommodation
Tripadvisor用户
Unprofessional, rude, and lack of accommodation
Nando's Heartland的点评
点评：We came on Friday June 17, 2022 to dine in, 3 people. The waitress at the reception asked us to seat ourselves and do the order at the counter. The room was crowded and there are not too many options to pick from. one of us is 6'3 and 400lb, so we wanted a table with a bit extra room. We found one on the corner that seats 6. We placed and paid for our order. After 15 minutes and while waiting for our food to come, a waitress came and asked us to move to a smaller booth, in case a bigger group came in. We explained that the other booths won't fit our guy because they are very tight and hardly fit 4 regular size people. She insisted, so we decided to take out our food and not dine in. We were hurt, disappointed and embarrassed by the incident. Everyone around us heard the discussion and we felt that this place has no accommodation to special needs, and doesn't respect their customers. They are very rude and unprofessional. They should assign someone to seat the customers instead of moving them around and embarras and shame them. they could have showed us to seats so we can decide if to stay or leave before we buy the foid. It felt as a trap and unprofessional. Not going there again, and shame on you Nandos for your lack of accommodation and not being inclusive and professional.
I complained on Nando's website, but they didn't have the courtesy to respond or acknowledge my concerns. What kind of business is this?
I complained on Nando's website, but they didn't have the courtesy to respond or acknowledge my concerns. What kind of business is this?
翻译：我们于 2022 年 6 月 17 日星期五前来用餐，共 3 人。接待处的女服务员让我们自己坐下并在柜台点餐。房间很拥挤，没有太多可供选择的选择。我们中有一个人身高 6 英尺 3 英寸，体重 400 磅，所以我们想要一张有更多空间的桌子。我们在拐角处找到了一个可容纳 6 人的餐厅。我们下单并付款。 15 分钟后，在等待我们的食物上来时，一位女服务员来了，并要求我们搬到一个较小的摊位，以防有更多的人进来。我们解释说其他摊位不适合我们的人，因为它们非常紧凑几乎不适合 4 个正常尺寸的人。她坚持要，所以我们决定把食物拿出来，而不是进餐。我们对这件事感到受伤、失望和尴尬。我们周围的每个人都听到了讨论，我们觉得这个地方无法满足特殊需求，也不尊重他们的顾客。他们非常粗鲁和不专业。他们应该指派专人为顾客安排座位，而不是让他们四处走动，让他们感到尴尬和羞辱。他们本可以带我们到座位上，这样我们就可以在购买 foid 之前决定是留下还是离开。这感觉像是一个陷阱而且不专业。不会再去那里了，南多斯人因为缺乏住宿和不包容和专业而感到羞耻。
我在 Nando 的网站上投诉，但他们没有礼貌地回应或承认我的担忧。这是什么生意？
我在 Nando 的网站上投诉，但他们没有礼貌地回应或承认我的担忧。这是什么生意？
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