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Dipa R
Terrible Experience – Car Stolen, No Help from Hotel Staff
多伦多米西索加希尔顿花园旅馆的点评
点评：I rarely leave reviews, but this experience demands to be shared. During our stay at the Hilton garden inn Toronto/ Mississauga, our SUV was stolen from their parking lot on the first night. Unfortunately, that was just the beginning of our problems.
We immediately reported the theft to the front desk, expecting at least some level of support or urgency. Instead, we were met with blank stares, almost felt like the staff were all aware already and gossiping about it, we absolutely got no assistance from the front desk’. We requested to speak to a manager multiple times over the course of our stay, but those requests were repeatedly ignored or brushed off. At no point did a manager make any effort to reach out or acknowledge the situation.
Not only was the guest service non-existent, but there was also a total lack of accountability or compassion. No follow-up, no apology, no information—just indifference.
This experience was deeply upsetting, and the hotel’s complete failure to respond only made it worse. I strongly advise others to think twice before staying here, especially if you plan to park a vehicle on the property. Your safety—and your peace of mind—clearly aren’t a priority at this hotel.
We immediately reported the theft to the front desk, expecting at least some level of support or urgency. Instead, we were met with blank stares, almost felt like the staff were all aware already and gossiping about it, we absolutely got no assistance from the front desk’. We requested to speak to a manager multiple times over the course of our stay, but those requests were repeatedly ignored or brushed off. At no point did a manager make any effort to reach out or acknowledge the situation.
Not only was the guest service non-existent, but there was also a total lack of accountability or compassion. No follow-up, no apology, no information—just indifference.
This experience was deeply upsetting, and the hotel’s complete failure to respond only made it worse. I strongly advise others to think twice before staying here, especially if you plan to park a vehicle on the property. Your safety—and your peace of mind—clearly aren’t a priority at this hotel.
翻译：我很少留下评论，但这次经历值得分享。入住多伦多密西沙加希尔顿花园酒店（Hilton garden Inn Toronto/Mississauga）的第一天晚上，我们的SUV在停车场被盗。不幸的是，这只是我们麻烦的开始。
我们立即向前台报告了失窃情况，希望至少能得到一些支持或紧急处理。然而，前台却茫然地看着我们，感觉好像所有员工都已经知道了这件事，还在四处闲聊，我们根本没有得到任何帮助。在入住期间，我们多次要求与经理沟通，但这些请求都被反复忽略或敷衍了事。经理从未主动联系或了解情况。
不仅没有客户服务，而且完全缺乏问责制和同情心。没有后续行动，没有道歉，没有信息——只有漠不关心。
这次经历令人深感不安，而酒店完全没有回应，这只会让情况变得更糟。我强烈建议大家入住前三思，尤其是打算在酒店停车的情况下。你的安全——以及你的安心——显然不是这家酒店的首要考虑。
我们立即向前台报告了失窃情况，希望至少能得到一些支持或紧急处理。然而，前台却茫然地看着我们，感觉好像所有员工都已经知道了这件事，还在四处闲聊，我们根本没有得到任何帮助。在入住期间，我们多次要求与经理沟通，但这些请求都被反复忽略或敷衍了事。经理从未主动联系或了解情况。
不仅没有客户服务，而且完全缺乏问责制和同情心。没有后续行动，没有道歉，没有信息——只有漠不关心。
这次经历令人深感不安，而酒店完全没有回应，这只会让情况变得更糟。我强烈建议大家入住前三思，尤其是打算在酒店停车的情况下。你的安全——以及你的安心——显然不是这家酒店的首要考虑。
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