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Worse parking lot & terrible customer service
EZ Airport parking的点评
点评：This is regarding the parking at Pearson airport. First of all when we entered and there was no parking to be seen take in on the board that says there is this many parking spots (can't remember the number but it was a lot) we checked nothing even though they said there was. We checked all the way up till the 5th floor and went back down to the 4th to see again this is a good 30 min. My grandma and my aunt has already arrived and we were stressed my grandma was coming on wheelchair. We decided to give up as they were already here and leave though the 4th floor and wait at the terminal 1 arrival since they were here. We put the parking card slot through and then the machine asked to pay 7. Using the machine we called the associate to tell them we didn't find parking and we r not gonna pay we were literally driving around. Then the lady on the intercom I'm guessing, said "did you check all the floors" ma'am we checked 5 like we tried and now we need to pick up my grandma my father spoken in a slightly older tone she proceeds to raise her tone " sir you cannot speak that way to me". I would like to say many customers will be speaking in a harsh or loud tone just cause they are like that. As the intercom customer service or security I'm not sure but it is your to be able to handle these standards. That is the reason you are hired. This lady proceeds to just cut the intercom. Honestly I did not appreciate this as a Canadian citizen myself why is our needs getting invalidated. Disappointing. Then we have the security at arrival I get it your trying to do your job but when it is not busy and literally 5 cars and we have a a senior waiting for us. I suggest you don't write up a ticket.
翻译：这是关于皮尔逊机场停车的问题。首先，我们进去的时候没有看到停车位，看牌子上说有很多停车位（我记不清具体数字了，但很多），我们什么也没查，尽管他们说有。我们一直查到了五楼，然后又下到四楼再看，这有整整 30 分钟。我的奶奶和姑姑已经到了，我们很担心，因为我奶奶是坐轮椅来的。我们决定放弃，因为他们已经到了，我们从四楼离开，在 1 号航站楼到达处等他们。我们插入停车卡，然后机器要求支付 7 美元。我们使用机器打电话给工作人员，告诉他们我们没有找到停车位，我们不会付钱，我们只是开着车到处转。然后我猜对讲机里的那位女士说：“你检查过所有楼层了吗？”女士，我们尽力检查了 5 层，现在我们需要去接我的奶奶，我父亲说话时语气略显年长，她提高了语气说：“先生，你不能这样跟我说话”。我想说，很多顾客说话时会很粗鲁或大声，因为他们就是这样。作为对讲机的客户服务或保安，我不确定，但你必须能够达到这些标准。这就是你被雇用的原因。这位女士继续切断对讲机。老实说，作为加拿大公民，我并不欣赏这种做法，为什么我们的需求被忽视了。令人失望。然后我们在抵达时有保安，我知道你在努力做好你的工作，但当它不忙，而且只有 5 辆车，还有一位老人在等我们时。我建议你不要开罚单。
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