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I will not subject myself to be a Guest of the JW MARRIOTT SPA, in Vancouver
Spa By Jw Vancouver的点评
点评：Having noted the existence of a SPA, operating at the JW MARRIOTT (Vancouver), and since I live nearby, I decided to drop in on November 9th at around 3 p.m. to explore whether I should seek my RMT Services nearby, or travel across the city, as I do at the moment.
I was greeted by the Receptionist, and interestingly being that there was only a single staff person as the Spa Receptionist, I had to wait-a-while until she completed a Phone Call that she was on. I did not mind the wait but felt that a Guest Services amenity at a JW MARRIOTT should have more than a single Receptionist at the Counter!
Once she became available, I shared with her; reasons for my visit and sentiments aligned to my opening paragraph.
The Receptionist response(s), I would regard as professionally-cool, rather than as I had expected and experienced at other such facilities, to be professionally-warm and welcoming!
I inquired if I could be provided a tour of the facility, to help me in my decision making, toward becoming a Guest at this Spa.
This was important for me, because I am accustomed to the high-level facilities, and warm and welcoming staff interactions with Guests, at the various other Vancouver area Hotel based SPAs.
Interestingly, the Receptionist advised that a tour was not possible because there would be Guests dressed in Robes, in the Changerooms! I explained, though I believe I did not need to, that I was also Male, and Gender privacy as alluded to by the Receptionist should not be an issue.
The Receptionist remained unmoved, and ‘coolly’ denied the availability of a Tour.
DYNAMIC PRICING
I then inquired about RMT pricing and was advised of the Rates, and also advised of JW MARRIOTT Spa “Dynamic Pricing” differential pricing structure!
Not being aware of what she meant by “dynamic pricing” and that this preferential pricing structure was not present at any other Spa, I inquired for clarification.
The sum of it is that the JW MARRIOTT SPA drives Fees upwards, in response to increase in demand for offered Services!
This was a definite de-motivator for me to begin to consider being a Guest at this SPA.
This differential pricing structure represented to me, the notion in my opinion of the JW MARRIOTT SPA capitalizing at Guest(s) expense, when the SPA would be enjoying a ‘busy business day’.
I was confused at the concept of why would an appointment space (when available) on a ‘busy business day’, be driven by the JW MARRIOTT SPA, to be more expensive, than an appointment space on a ‘slow business day’!
Considering that the Guest experience would remain the same, or perhaps even be de-graded, due to the ‘increased-pressure’ exerted on the SPA facility, by increased demand, and potential human-resourcing and infrastructure pressures, affecting positive and consistent Service Delivery.
I rely on consistency from my service delivery providers, and it was apparent to me that I would not be able to rely on same, from the JW MARRIOTT SPA.
The above is further confirmed by details advertised on the JW MARRIOTT SPA website:
“SPA BY JW MARRIOTT (VANCOUVER)- EXPERIENCE PRICING
(39 Smithe Street, Vancouver, British Columbia.)
*Pricing does not reflect 18% service charge and taxes.
*Treatment pricing varies based on peak vs. non-peak times.”
“DYNAMIC PRICING
Pricing for spa services is based on real-time demand. This process adjusts spa
rates in real-time, based on demand, availability, and other changing factors. While
this pricing style may be new to the spa industry, airlines, hotels, and even your
favorite sports teams have been utilizing this pricing strategy for years. With rates
changing daily, dynamic pricing allows you to choose the RIGHT rate for you - at the
RIGHT time on the RIGHT day.”
MANDATORY 18% SERVICE CHARGE
Then, much to my additional surprise and contributing de-motivation to being a Guest, was the advertise on the JW MARRIOTT website that an 18% service charge would be automatically applied to a RMT treatment!
The 18% service charge justified as being for “This includes gratuities distributed to the staff who served you during your visit”.
This means to me that an RMT – Therapuetic treatment for “90 MINUTES starting at $300*”, would be automatically subjected to a $ 54 service charge, regardless of the quality of service provided.
I would definitely object to the JW MARRIOTT SPA entitlement to imposing such an automatic service charge if I were to attend as a Guest and receive the quality of Receptionist service delivery as I have shared here, as well and having experienced varying service delivery quality from various RMTs, that a ‘service charge’ should be an automatic entitlement.
In my considering this specific issue as it relates to the JW MARRIOTT SPA, I have considered the overall service delivery through the entirety of the JW MARRIOTT Facility/Infrastructure and “the staff who served you during your visit”.
The matter of ‘service charge/gratuities’ as I am aware is a much debated, ‘consumer advocate’ issue.
Service Charge/Gratuities ought to be as originally intended, an earned reward, not as it has evolved to, to being an automatic demand, on some occasions, for services not rendered following Best Client Service Delivery principles.
I absolutely understand and accept when an Establishment has practice to impose an automatic service charge/gratuity in situations where an Establishment is called upon to serve a large-Group of Individuals.
In this situation it appears to me that the JW MARRIOTT SPA has as a business practice the matter of mandatory imposition of an 18% service charge/gratuity, on the basis of ‘reverse-focus’.
I also find it interesting that the JW MARRIOTT SPA describes the mandatory imposition of the 18% service charge/gratuity as being “For your convenience ….”
The above is further confirmed by details advertised on the JW MARRIOTT SPA website:
SPA BY JW MARRIOTT (VANCOUVER)- EXPERIENCE PRICING
(39 Smithe Street, Vancouver, British Columbia.)
*Pricing does not reflect 18% service charge and taxes.
*Treatment pricing varies based on peak vs. non-peak times.
SERVICE CHARGE
For your convenience, an 18% service charge will be added to each spa treatment.
This includes gratuities distributed to the staff who served you during your visit
For this experience, I will not subject myself to be a Guest of the JW MARRIOTT SPA, in Vancouver.
I was greeted by the Receptionist, and interestingly being that there was only a single staff person as the Spa Receptionist, I had to wait-a-while until she completed a Phone Call that she was on. I did not mind the wait but felt that a Guest Services amenity at a JW MARRIOTT should have more than a single Receptionist at the Counter!
Once she became available, I shared with her; reasons for my visit and sentiments aligned to my opening paragraph.
The Receptionist response(s), I would regard as professionally-cool, rather than as I had expected and experienced at other such facilities, to be professionally-warm and welcoming!
I inquired if I could be provided a tour of the facility, to help me in my decision making, toward becoming a Guest at this Spa.
This was important for me, because I am accustomed to the high-level facilities, and warm and welcoming staff interactions with Guests, at the various other Vancouver area Hotel based SPAs.
Interestingly, the Receptionist advised that a tour was not possible because there would be Guests dressed in Robes, in the Changerooms! I explained, though I believe I did not need to, that I was also Male, and Gender privacy as alluded to by the Receptionist should not be an issue.
The Receptionist remained unmoved, and ‘coolly’ denied the availability of a Tour.
DYNAMIC PRICING
I then inquired about RMT pricing and was advised of the Rates, and also advised of JW MARRIOTT Spa “Dynamic Pricing” differential pricing structure!
Not being aware of what she meant by “dynamic pricing” and that this preferential pricing structure was not present at any other Spa, I inquired for clarification.
The sum of it is that the JW MARRIOTT SPA drives Fees upwards, in response to increase in demand for offered Services!
This was a definite de-motivator for me to begin to consider being a Guest at this SPA.
This differential pricing structure represented to me, the notion in my opinion of the JW MARRIOTT SPA capitalizing at Guest(s) expense, when the SPA would be enjoying a ‘busy business day’.
I was confused at the concept of why would an appointment space (when available) on a ‘busy business day’, be driven by the JW MARRIOTT SPA, to be more expensive, than an appointment space on a ‘slow business day’!
Considering that the Guest experience would remain the same, or perhaps even be de-graded, due to the ‘increased-pressure’ exerted on the SPA facility, by increased demand, and potential human-resourcing and infrastructure pressures, affecting positive and consistent Service Delivery.
I rely on consistency from my service delivery providers, and it was apparent to me that I would not be able to rely on same, from the JW MARRIOTT SPA.
The above is further confirmed by details advertised on the JW MARRIOTT SPA website:
“SPA BY JW MARRIOTT (VANCOUVER)- EXPERIENCE PRICING
(39 Smithe Street, Vancouver, British Columbia.)
*Pricing does not reflect 18% service charge and taxes.
*Treatment pricing varies based on peak vs. non-peak times.”
“DYNAMIC PRICING
Pricing for spa services is based on real-time demand. This process adjusts spa
rates in real-time, based on demand, availability, and other changing factors. While
this pricing style may be new to the spa industry, airlines, hotels, and even your
favorite sports teams have been utilizing this pricing strategy for years. With rates
changing daily, dynamic pricing allows you to choose the RIGHT rate for you - at the
RIGHT time on the RIGHT day.”
MANDATORY 18% SERVICE CHARGE
Then, much to my additional surprise and contributing de-motivation to being a Guest, was the advertise on the JW MARRIOTT website that an 18% service charge would be automatically applied to a RMT treatment!
The 18% service charge justified as being for “This includes gratuities distributed to the staff who served you during your visit”.
This means to me that an RMT – Therapuetic treatment for “90 MINUTES starting at $300*”, would be automatically subjected to a $ 54 service charge, regardless of the quality of service provided.
I would definitely object to the JW MARRIOTT SPA entitlement to imposing such an automatic service charge if I were to attend as a Guest and receive the quality of Receptionist service delivery as I have shared here, as well and having experienced varying service delivery quality from various RMTs, that a ‘service charge’ should be an automatic entitlement.
In my considering this specific issue as it relates to the JW MARRIOTT SPA, I have considered the overall service delivery through the entirety of the JW MARRIOTT Facility/Infrastructure and “the staff who served you during your visit”.
The matter of ‘service charge/gratuities’ as I am aware is a much debated, ‘consumer advocate’ issue.
Service Charge/Gratuities ought to be as originally intended, an earned reward, not as it has evolved to, to being an automatic demand, on some occasions, for services not rendered following Best Client Service Delivery principles.
I absolutely understand and accept when an Establishment has practice to impose an automatic service charge/gratuity in situations where an Establishment is called upon to serve a large-Group of Individuals.
In this situation it appears to me that the JW MARRIOTT SPA has as a business practice the matter of mandatory imposition of an 18% service charge/gratuity, on the basis of ‘reverse-focus’.
I also find it interesting that the JW MARRIOTT SPA describes the mandatory imposition of the 18% service charge/gratuity as being “For your convenience ….”
The above is further confirmed by details advertised on the JW MARRIOTT SPA website:
SPA BY JW MARRIOTT (VANCOUVER)- EXPERIENCE PRICING
(39 Smithe Street, Vancouver, British Columbia.)
*Pricing does not reflect 18% service charge and taxes.
*Treatment pricing varies based on peak vs. non-peak times.
SERVICE CHARGE
For your convenience, an 18% service charge will be added to each spa treatment.
This includes gratuities distributed to the staff who served you during your visit
For this experience, I will not subject myself to be a Guest of the JW MARRIOTT SPA, in Vancouver.
翻译：注意到 JW MARRIOTT（温哥华）有一家 SPA，而且我住在附近，所以我决定在 11 月 9 日下午 3 点左右去拜访。探索我是否应该在附近寻求 RMT 服务，或者像我现在一样穿越城市。
接待员向我打招呼，有趣的是，水疗中心接待员只有一名工作人员，我不得不等待一段时间，直到她完成她正在接听的电话。我不介意等待，但觉得 JW 万豪酒店的宾客服务设施的柜台应该有不止一个接待员！
一旦她有空，我就与她分享；我访问的原因和感受与我的开头段落一致。
我认为接待员的反应是专业的冷静，而不是像我在其他此类设施中所期望和经历的那样，专业的热情和热情！
我询问是否可以带我参观该设施，以帮助我做出决定，成为该水疗中心的客人。
这对我来说很重要，因为我已经习惯了温哥华地区其他各种酒店水疗中心的高级设施以及热情好客的员工与客人的互动。
有趣的是，接待员建议不能参观，因为更衣室里会有穿着长袍的客人！我解释说，尽管我相信我不需要这样做，但我也是男性，接待员提到的性别隐私不应该成为问题。
接待员仍然不为所动，并“冷静地”否认可以提供旅游服务。
动态定价
然后我询问了RMT定价，并被告知了价格，还告知了JW MARRIOTT Spa“动态定价”差异定价结构！
我不知道她所说的“动态定价”是什么意思，也不知道任何其他水疗中心都没有这种优惠定价结构，所以我要求澄清。
总而言之，JW 万豪水疗中心会推高费用，以应对所提供服务的需求增加！
这对我开始考虑成为这个水疗中心的客人来说绝对是一个打击因素。
这种差别定价结构对我来说代表了我认为 JW 万豪水疗中心以客人费用为资本的概念，而此时水疗中心将享受“繁忙的工作日”。
我很困惑，为什么由 JW 万豪水疗中心驱动的“繁忙工作日”的预约空间（如果有）会比“淡工作日”的预约空间更贵！
考虑到由于需求增加以及潜在的人力资源和基础设施压力对水疗设施施加的“压力增加”，宾客体验将保持不变，甚至可能会下降，从而影响积极和一致的服务送货。
我依赖于我的服务提供商的一致性，但对我来说，显然我无法依赖 JW 万豪水疗中心的服务提供商的一致性。
JW MARRIOTT SPA 网站上公布的详细信息进一步证实了上述内容：
“JW 万豪水疗中心（温哥华）- 体验定价
（39 Smithe Street，温哥华，不列颠哥伦比亚省。）
*定价不包含 18% 的服务费和税费。
*治疗价格根据高峰时段和非高峰时段而有所不同。”
“动态定价
水疗服务的定价基于实时需求。此过程调整水疗
根据需求、可用性和其他变化因素实时调整费率。尽管
这种定价方式对于水疗行业、航空公司、酒店甚至您的公司来说可能是新鲜的。
最受喜爱的运动队多年来一直采用这种定价策略。含费率
每日变化的动态定价使您能够选择适合您的价格 - 在
在正确的日子，正确的时间。”
强制性 18% 服务费
然后，更令我惊讶的是，JW MARRIOTT 网站上的广告显示，RMT 治疗将自动收取 18% 的服务费！
18% 的服务费理由是“这包括分发给在您访问期间为您服务的工作人员的小费”。
对我来说，这意味着“90 分钟起价 300 美元*”的 RMT 治疗将自动收取 54 美元的服务费，无论所提供的服务质量如何。
如果我以宾客身份参加并获得我在此分享的接待员服务质量，并且体验过来自不同国家/地区的不同服务质量，我绝对会反对 JW 万豪水疗中心收取此类自动服务费的权利。 RMTs，“服务费”应该是一项自动的权利。
在我考虑这个与 JW 万豪水疗中心相关的具体问题时， 我考虑了整个 JW 万豪酒店设施/基础设施以及“在您访问期间为您提供服务的员工”的整体服务交付情况。
据我所知，“服务费/小费”问题是一个备受争议的“消费者权益保护”问题。
服务费/小费应该是最初的预期，是一种应得的奖励，而不是像现在这样，在某些情况下，对未遵循最佳客户服务交付原则提供的服务自动提出要求。
我完全理解并接受当机构需要为大量个人提供服务时，机构会自动收取服务费/小费。
在这种情况下，我认为 JW 万豪水疗中心的商业惯例是在“反向聚焦”的基础上强制征收 18% 的服务费/小费。
我还觉得有趣的是，JW 万豪水疗中心将强制征收 18% 的服务费/小费描述为“为了您的方便......”。
JW MARRIOTT SPA 网站上公布的详细信息进一步证实了上述内容：
JW 万豪水疗中心（温哥华）- 体验定价
（39 Smithe Street，温哥华，不列颠哥伦比亚省。）
*定价不包含 18% 的服务费和税费。
*治疗价格根据高峰时段和非高峰时段而有所不同。
服务费
为了您的方便，每次水疗护理将加收 18% 的服务费。
这包括分发给在您访问期间为您服务的工作人员的小费
为了这次体验，我不会让自己成为温哥华 JW 万豪水疗中心的客人。
接待员向我打招呼，有趣的是，水疗中心接待员只有一名工作人员，我不得不等待一段时间，直到她完成她正在接听的电话。我不介意等待，但觉得 JW 万豪酒店的宾客服务设施的柜台应该有不止一个接待员！
一旦她有空，我就与她分享；我访问的原因和感受与我的开头段落一致。
我认为接待员的反应是专业的冷静，而不是像我在其他此类设施中所期望和经历的那样，专业的热情和热情！
我询问是否可以带我参观该设施，以帮助我做出决定，成为该水疗中心的客人。
这对我来说很重要，因为我已经习惯了温哥华地区其他各种酒店水疗中心的高级设施以及热情好客的员工与客人的互动。
有趣的是，接待员建议不能参观，因为更衣室里会有穿着长袍的客人！我解释说，尽管我相信我不需要这样做，但我也是男性，接待员提到的性别隐私不应该成为问题。
接待员仍然不为所动，并“冷静地”否认可以提供旅游服务。
动态定价
然后我询问了RMT定价，并被告知了价格，还告知了JW MARRIOTT Spa“动态定价”差异定价结构！
我不知道她所说的“动态定价”是什么意思，也不知道任何其他水疗中心都没有这种优惠定价结构，所以我要求澄清。
总而言之，JW 万豪水疗中心会推高费用，以应对所提供服务的需求增加！
这对我开始考虑成为这个水疗中心的客人来说绝对是一个打击因素。
这种差别定价结构对我来说代表了我认为 JW 万豪水疗中心以客人费用为资本的概念，而此时水疗中心将享受“繁忙的工作日”。
我很困惑，为什么由 JW 万豪水疗中心驱动的“繁忙工作日”的预约空间（如果有）会比“淡工作日”的预约空间更贵！
考虑到由于需求增加以及潜在的人力资源和基础设施压力对水疗设施施加的“压力增加”，宾客体验将保持不变，甚至可能会下降，从而影响积极和一致的服务送货。
我依赖于我的服务提供商的一致性，但对我来说，显然我无法依赖 JW 万豪水疗中心的服务提供商的一致性。
JW MARRIOTT SPA 网站上公布的详细信息进一步证实了上述内容：
“JW 万豪水疗中心（温哥华）- 体验定价
（39 Smithe Street，温哥华，不列颠哥伦比亚省。）
*定价不包含 18% 的服务费和税费。
*治疗价格根据高峰时段和非高峰时段而有所不同。”
“动态定价
水疗服务的定价基于实时需求。此过程调整水疗
根据需求、可用性和其他变化因素实时调整费率。尽管
这种定价方式对于水疗行业、航空公司、酒店甚至您的公司来说可能是新鲜的。
最受喜爱的运动队多年来一直采用这种定价策略。含费率
每日变化的动态定价使您能够选择适合您的价格 - 在
在正确的日子，正确的时间。”
强制性 18% 服务费
然后，更令我惊讶的是，JW MARRIOTT 网站上的广告显示，RMT 治疗将自动收取 18% 的服务费！
18% 的服务费理由是“这包括分发给在您访问期间为您服务的工作人员的小费”。
对我来说，这意味着“90 分钟起价 300 美元*”的 RMT 治疗将自动收取 54 美元的服务费，无论所提供的服务质量如何。
如果我以宾客身份参加并获得我在此分享的接待员服务质量，并且体验过来自不同国家/地区的不同服务质量，我绝对会反对 JW 万豪水疗中心收取此类自动服务费的权利。 RMTs，“服务费”应该是一项自动的权利。
在我考虑这个与 JW 万豪水疗中心相关的具体问题时， 我考虑了整个 JW 万豪酒店设施/基础设施以及“在您访问期间为您提供服务的员工”的整体服务交付情况。
据我所知，“服务费/小费”问题是一个备受争议的“消费者权益保护”问题。
服务费/小费应该是最初的预期，是一种应得的奖励，而不是像现在这样，在某些情况下，对未遵循最佳客户服务交付原则提供的服务自动提出要求。
我完全理解并接受当机构需要为大量个人提供服务时，机构会自动收取服务费/小费。
在这种情况下，我认为 JW 万豪水疗中心的商业惯例是在“反向聚焦”的基础上强制征收 18% 的服务费/小费。
我还觉得有趣的是，JW 万豪水疗中心将强制征收 18% 的服务费/小费描述为“为了您的方便......”。
JW MARRIOTT SPA 网站上公布的详细信息进一步证实了上述内容：
JW 万豪水疗中心（温哥华）- 体验定价
（39 Smithe Street，温哥华，不列颠哥伦比亚省。）
*定价不包含 18% 的服务费和税费。
*治疗价格根据高峰时段和非高峰时段而有所不同。
服务费
为了您的方便，每次水疗护理将加收 18% 的服务费。
这包括分发给在您访问期间为您服务的工作人员的小费
为了这次体验，我不会让自己成为温哥华 JW 万豪水疗中心的客人。
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