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旅行
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Not what this restaurant used to be.
Tripadvisor用户
Not what this restaurant used to be.
El Gourmet的点评
点评：We travelled from out of town to do some business in Tulum so we searched for restaurants to have lunch while we were there. We were happy to see that El Gourmet was still in business so we made plans to have lunch there. There was only one other couple waiting for their lunch so we sat down and waited to order. The waiter arrived promptly with menus. We waited several minutes before he came to take our order.
The wait for our drinks took quite some time but they finally arrived, an Agua Fresca for me and a “ water “ for my husband. Our food took quite a while to arrive, just two paninis,nothing fancy. We had always ordered the same things a few years ago when we lived in Tulum but thus time the sandwiches were very bland despite having jalapeños and spicy oil on them.
We finished and asked for la cuenta. When the bill arrived my husband was rather shocked at the 520 pesos the meal cost. 2 paninis x 135 pesos each. 1 water at 80 pesos, that’s right 80 pesos for a water. 1 Agua Fresca 50 pesos for a total of 400 pesos but that 400 pesos was not specified on the bill, the actual total on the bill was 520 pesos. We questioned this with the waiter who spoke good English but decided it was better to speak Español, that this was the total and that’s what we had to pay.
A 30% propina or tip was added to the bill. We told the waiter that we did not wish to pay the 30% and wanted to pay a lesser tip as we felt the service did not warrant such a large tip. Service would need to be impeccable to warrant this amount of a tip and that was not the case at El Gourmet. He told us he would call the police. We took a photo of the bill to report to Semarnat however it did not state the name of the restaurant so we are unable to report it.
We paid the amount on the bill and left. We are extremely disappointed with the restaurant, the quality of food, the amount for a “ water “ and the service.
The wait for our drinks took quite some time but they finally arrived, an Agua Fresca for me and a “ water “ for my husband. Our food took quite a while to arrive, just two paninis,nothing fancy. We had always ordered the same things a few years ago when we lived in Tulum but thus time the sandwiches were very bland despite having jalapeños and spicy oil on them.
We finished and asked for la cuenta. When the bill arrived my husband was rather shocked at the 520 pesos the meal cost. 2 paninis x 135 pesos each. 1 water at 80 pesos, that’s right 80 pesos for a water. 1 Agua Fresca 50 pesos for a total of 400 pesos but that 400 pesos was not specified on the bill, the actual total on the bill was 520 pesos. We questioned this with the waiter who spoke good English but decided it was better to speak Español, that this was the total and that’s what we had to pay.
A 30% propina or tip was added to the bill. We told the waiter that we did not wish to pay the 30% and wanted to pay a lesser tip as we felt the service did not warrant such a large tip. Service would need to be impeccable to warrant this amount of a tip and that was not the case at El Gourmet. He told us he would call the police. We took a photo of the bill to report to Semarnat however it did not state the name of the restaurant so we are unable to report it.
We paid the amount on the bill and left. We are extremely disappointed with the restaurant, the quality of food, the amount for a “ water “ and the service.
翻译：我们从城外旅行到图卢姆做一些生意，所以我们在那里寻找餐馆吃午饭。我们很高兴看到 El Gourmet 还在营业，所以我们计划在那里吃午饭。只有一对夫妇在等他们的午餐，所以我们坐下来等着点菜。服务员拿着菜单很快就来了。在他来接我们的订单之前，我们等了几分钟。
等待我们的饮料花了很长时间，但他们终于到了，我的 Agua Fresca 和我丈夫的“水”。我们的食物花了很长时间才送达，只有两个三明治，没什么特别的。几年前我们住在图卢姆时，我们总是点同样的东西，但尽管有墨西哥胡椒和辛辣油，但三明治非常清淡。
我们完成并要求la cuenta。当账单到达时，我丈夫对 520 比索的餐费感到相当震惊。 2 个三明治 x 135 比索每个。 1 water at 80 pesos，正好80比索一杯水。 1 Agua Fresca 50比索，一共400比索，但账单上没有注明400比索，账单上的实际总额是520比索。我们向英语说得很好的服务员询问了这个问题，但决定说西班牙语更好，这是总数，这就是我们必须支付的费用。
账单中增加了 30% 的 propina 或小费。我们告诉服务员我们不想支付 30% 的费用，而是想支付较少的小费，因为我们觉得这项服务不值得支付这么大的小费。服务必须无可挑剔才能保证给这么多小费，而 El Gourmet 并非如此。他告诉我们他会报警。我们拍了一张账单的照片向 Semarnat 报告，但它没有说明餐厅的名称，因此我们无法报告。
我们支付了账单上的金额并离开了。我们对餐厅、食物的质量、“水”的数量和服务感到非常失望。
等待我们的饮料花了很长时间，但他们终于到了，我的 Agua Fresca 和我丈夫的“水”。我们的食物花了很长时间才送达，只有两个三明治，没什么特别的。几年前我们住在图卢姆时，我们总是点同样的东西，但尽管有墨西哥胡椒和辛辣油，但三明治非常清淡。
我们完成并要求la cuenta。当账单到达时，我丈夫对 520 比索的餐费感到相当震惊。 2 个三明治 x 135 比索每个。 1 water at 80 pesos，正好80比索一杯水。 1 Agua Fresca 50比索，一共400比索，但账单上没有注明400比索，账单上的实际总额是520比索。我们向英语说得很好的服务员询问了这个问题，但决定说西班牙语更好，这是总数，这就是我们必须支付的费用。
账单中增加了 30% 的 propina 或小费。我们告诉服务员我们不想支付 30% 的费用，而是想支付较少的小费，因为我们觉得这项服务不值得支付这么大的小费。服务必须无可挑剔才能保证给这么多小费，而 El Gourmet 并非如此。他告诉我们他会报警。我们拍了一张账单的照片向 Semarnat 报告，但它没有说明餐厅的名称，因此我们无法报告。
我们支付了账单上的金额并离开了。我们对餐厅、食物的质量、“水”的数量和服务感到非常失望。
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