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Dawn B
Do not tour with this company - save your money and avoid the stress
Baja Expeditions的点评
点评：Wow, so much went wrong on our trip. I would never use this group again. Our troubles started with checking in (standing on street with luggage for an extended time because the office was overcrowded with other groups) and just kept going downhill. Part of our trip had to be replanned because the Gallant Lady was damaged in an accident. The accident was not BE's fault, but their inability to provide alternate activities was pathetic. We spent over 5 hours in a boat to snorkel with seals for 40 minutes and then we were left in an absolute dump of a hotel after a very mediocre meal. Additionally, we heard from other guests that the Gallant Lady was a dump of a boat and there was standing water in their rooms. I guess we were the lucky ones? My other complaint about this company is their boarder line false advertising on the website regarding the facilities and activities. If they were in the US I would file a BBB complaint.
The only reason this is not a "terrible" review is the staff. Time and again, the staff we worked with tried to make the best of bad situations and they were always kind and professional. The management / ownership of Baja Expeditions should take a training class from their staff or sell the business to people who actually care about their customers.
The only reason this is not a "terrible" review is the staff. Time and again, the staff we worked with tried to make the best of bad situations and they were always kind and professional. The management / ownership of Baja Expeditions should take a training class from their staff or sell the business to people who actually care about their customers.
翻译：哇，我们的旅行出了这么多问题。我再也不会使用这个团体的服务了。我们的麻烦从办理入住手续开始（因为办公室挤满了其他团体，我们不得不拿着行李在街上站了很长时间），然后就越来越糟了。我们不得不重新计划部分行程，因为 Gallant Lady 在一次事故中受损了。事故不是 BE 的错，但他们无法提供替代活动，这真是太可悲了。我们在船上花了 5 个多小时，与海豹一起浮潜了 40 分钟，然后我们被留在了一家非常垃圾的酒店里，吃了一顿非常平庸的饭。此外，我们从其他客人那里听说 Gallant Lady 是一艘垃圾船，他们的房间里有积水。我想我们是幸运的吧？我对这家公司的另一个抱怨是他们在网站上对设施和活动的虚假宣传。如果他们在美国，我会向 BBB 投诉。
这篇评论不是“糟糕”的唯一原因是员工。我们合作过的员工一次又一次地试图在糟糕的情况下做到最好，他们总是很友善、很专业。Baja Expeditions 的管理层/所有者应该参加员工培训课程，或者将业务出售给真正关心客户的人。
这篇评论不是“糟糕”的唯一原因是员工。我们合作过的员工一次又一次地试图在糟糕的情况下做到最好，他们总是很友善、很专业。Baja Expeditions 的管理层/所有者应该参加员工培训课程，或者将业务出售给真正关心客户的人。
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