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Disappointing management
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Disappointing management
Piza E Vino的点评
点评：We ordered a large margarita (which is upsized on a Thurs to grande) and we specifically asked if it was adequately cheesy. The waitress said it is but we then ordered extra cheese so that it would be guaranteed to be cheesy. When it arrived it was anything but. To the point that there were actually ‘empty spots’ on the pizza. When we asked the waitress, she agreed but did say she had specified extra cheese. She took it back to rectify, but then the owner/manageress came to speak to us and told us that they had definitely put extra cheese on and weighed the amount of cheese. When we pointed out the dry spots, she made the ridiculous comment that it had obviously bubbled there and that was why.
She was not at all helpful and refused to fix it, basically saying “we weighed the amount of cheese and you got double so that is it”. A most disappointing and unsatisfactory attitude that has basically guaranteed we won’t come back.
I emailed customer service but they have ignored my email, so now I am resorting to social media. Perhaps you will care now? I feel like you need to know as this was such a simple fix and yet she stubbornly refused to rectify it and clearly has no clue about customer satisfaction/ service. If you are going to charge an additional R35 for cheese, then surely we should have been happy?
She was not at all helpful and refused to fix it, basically saying “we weighed the amount of cheese and you got double so that is it”. A most disappointing and unsatisfactory attitude that has basically guaranteed we won’t come back.
I emailed customer service but they have ignored my email, so now I am resorting to social media. Perhaps you will care now? I feel like you need to know as this was such a simple fix and yet she stubbornly refused to rectify it and clearly has no clue about customer satisfaction/ service. If you are going to charge an additional R35 for cheese, then surely we should have been happy?
翻译：我们点了一大杯玛格丽塔（周四加大杯），我们特别询问它是否足够俗气。女服务员说是的，但我们随后又点了额外的奶酪，这样就保证了奶酪的味道。当它到达时，却什么也不是。以至于披萨上实际上有“空点”。当我们询问女服务员时，她同意了，但确实说她指定了额外的奶酪。她把它拿回去纠正，但后来老板/女经理过来和我们说话，告诉我们他们肯定加了额外的奶酪并称了奶酪的数量。当我们指出干燥的地方时，她做出了可笑的评论，说那里显然已经起泡，这就是原因。
她一点也不帮忙，拒绝修复它，基本上是说“我们称了奶酪的数量，你得到了双倍的奶酪，就是这样”。这种最令人失望和不满意的态度基本上保证了我们不会回来。
我给客户服务人员发了电子邮件，但他们忽略了我的电子邮件，所以现在我求助于社交媒体。也许你现在会关心？我觉得你需要知道，因为这是一个如此简单的修复，但她顽固地拒绝纠正它，并且显然对客户满意度/服务一无所知。如果您要额外收取 35 兰特的奶酪费用，那么我们肯定会感到高兴吗？
她一点也不帮忙，拒绝修复它，基本上是说“我们称了奶酪的数量，你得到了双倍的奶酪，就是这样”。这种最令人失望和不满意的态度基本上保证了我们不会回来。
我给客户服务人员发了电子邮件，但他们忽略了我的电子邮件，所以现在我求助于社交媒体。也许你现在会关心？我觉得你需要知道，因为这是一个如此简单的修复，但她顽固地拒绝纠正它，并且显然对客户满意度/服务一无所知。如果您要额外收取 35 兰特的奶酪费用，那么我们肯定会感到高兴吗？
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