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Cancelled my Carnival Reservation Because I Could Not Afford to Upgrade My Room
大臣酒店的点评
点评：I contacted Chancellor Hotel on 11/17/22 and was delighted to learn that they had an available queen sized room for Carnival 2023. I ordered an extra small bed for my four year old child, paid via my credit card, and received a confirmation of my booking. The confirmation states for myself, another adult, and child. The next day, the hotel contacted me to inform that due to the size and location of the room (corner room) it could not hold another bed and asked me if I wanted to upgrade to a suite. They sent a few pictures of the room, which was an adequate size, so I thanked them and informed them that we would keep the room, as I could not afford the increased cost of $550/day. A few days later I received another email informing me that the room was not for a queen sized bed, but a full sized bed. Confused and concerned, I called the hotel and asked to speak to the manager. She confirmed that the room was for a full sized bed and asked me again to upgrade. Given their staff errors, I asked if she would consider lowering the price of the suite to $500/day, which I could afford, but she declined and said she could give me a refund. I told her that it was just a few days and we will keep the room. She said the room was for a couple, and I explained that we would be comfortable in the space, as I saw the pictures. Also, at this timeframe now, it was doubtful that rooms were available nearby. I received an email the next day from the hotel detailing the refund from the hotel. When I called and spoke with the front desk, they said the manager was not available; it was the manager's decision because I would not be comfortable and there were concerns because i asked if there was a desk in the room. I explained that I did not cancel the room and all I did was confirm the items in the room; we are petite and can fit in the bed. She said she would need time to contact her manager. I never heard from them again, despite my additional attempts to reach out. Desperate, i contacted other hotels- even the one that I turned down before- but everywhere in POS was sold out. I ended up booking at the Marriot for double the price, which I could not I afford, but had no choice.
I think when hotels make errors or false advertising, the client should be compensated. I felt pushed to order the larger room and when I said no, they cancelled my original reservation. I was forced to purchase another room that is way out of my price point.
I submitted a complaint report to Tourism Trinidad and although they sympathized with my situation, they only dealt with larger hotels. They advised me to leave a review.
The hotel's actions were unethical. I suspect they had another offer for the room and cancelled my reservation to accommodate another guest, while trying to make me upgrade to a pricier room.
Please be careful if you book with this hotel, especially during peak times, such as Carnival.
I think when hotels make errors or false advertising, the client should be compensated. I felt pushed to order the larger room and when I said no, they cancelled my original reservation. I was forced to purchase another room that is way out of my price point.
I submitted a complaint report to Tourism Trinidad and although they sympathized with my situation, they only dealt with larger hotels. They advised me to leave a review.
The hotel's actions were unethical. I suspect they had another offer for the room and cancelled my reservation to accommodate another guest, while trying to make me upgrade to a pricier room.
Please be careful if you book with this hotel, especially during peak times, such as Carnival.
翻译：我于 22 年 11 月 17 日联系了 Chancellor Hotel，很高兴得知他们有 2023 年嘉年华可用的大床房。我为我四岁的孩子订购了一张额外的小床，通过我的信用卡付款，并收到了确认我的预订。确认声明适用于我自己、另一名成人和儿童。第二天，酒店联系我说由于房间（转角房）的大小和位置不能再放一张床，问我要不要升级套房。他们发了几张房间的照片，大小合适，所以我感谢他们并告诉他们我们会保留房间，因为我负担不起每天 550 美元的增加费用。几天后，我收到另一封电子邮件，通知我房间不是一张标准双人床，而是一张全尺寸床。困惑和担心，我打电话给酒店，要求与经理交谈。她确认房间是一张全尺寸床，并再次要求我升级。鉴于他们的工作人员错误，我问她是否考虑将套房的价格降低到 500 美元/天，我可以负担得起，但她拒绝了并说她可以给我退款。我告诉她这只是几天，我们会保留房间。她说这个房间是为一对夫妇准备的，我解释说我们在这个空间里会很舒服，因为我看到了照片。此外，在这个时间段内，附近是否有可用房间值得怀疑。第二天我收到了一封来自酒店的电子邮件，详细说明了酒店的退款情况。当我打电话与前台交谈时，他们说经理不在；这是经理的决定，因为我会感到不舒服，而且有人担心，因为我问房间里是否有桌子。我解释说我没有取消房间，只是确认了房间里的物品；我们身材娇小，可以放在床上。她说她需要时间联系她的经理。尽管我额外尝试联系他们，但我再也没有收到他们的消息。绝望的是，我联系了其他酒店 - 甚至是我之前拒绝的酒店 - 但 POS 的所有地方都已售罄。我最终以双倍的价格预订了万豪酒店，这是我负担不起的，但别无选择。
我认为当酒店出现错误或虚假广告时，客户应该得到赔偿。我觉得被迫订购更大的房间，当我拒绝时，他们取消了我原来的预订。我被迫购买另一个超出我的价格点的房间。
我向特立尼达旅游局提交了投诉报告，尽管他们对我的处境表示同情，但他们只与较大的酒店打交道。他们建议我留下评论。
酒店的行为是不道德的。我怀疑他们为房间提供了另一个报价并取消了我的预订以容纳另一位客人，同时试图让我升级到价格更高的房间。
如果您预订这家酒店，请小心，尤其是在狂欢节等高峰时段。
我认为当酒店出现错误或虚假广告时，客户应该得到赔偿。我觉得被迫订购更大的房间，当我拒绝时，他们取消了我原来的预订。我被迫购买另一个超出我的价格点的房间。
我向特立尼达旅游局提交了投诉报告，尽管他们对我的处境表示同情，但他们只与较大的酒店打交道。他们建议我留下评论。
酒店的行为是不道德的。我怀疑他们为房间提供了另一个报价并取消了我的预订以容纳另一位客人，同时试图让我升级到价格更高的房间。
如果您预订这家酒店，请小心，尤其是在狂欢节等高峰时段。
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